Riverside House

Gas House Lane, Low Stanners, Morpeth NE61 1TE
Submit a Review
9.9 53 Reviews
  • Riverside House, Morpeth
Welcome to Riverside House, an independent care home nestled in the heart of Morpeth. The team takes great pride in being an integral part of the local community, and the unwavering focus is on delivering exceptional, person-centred care to valued residents. This has been evidenced by winning the Activities Team of the Year Award at the Caring UK Awards 2022!

Situated on the picturesque banks of the River Wansbeck, Riverside House offers a tranquil setting with a substantial garden area, providing a peaceful retreat for residents. The prime location near the historic centre of Morpeth ensures easy access to local amenities, while excellent public transport links make visiting convenient for friends and family. For those traveling by car, ample parking is available in the dedicated car park.

The home boasts 46 well-appointed en-suite bedrooms, complete with Wi-Fi access and accessibility features for both residents and visitors. Additionally, a person-centred activities program is designed, with events and experiences tailored to the interests of residents, ensuring they lead fulfilling and engaging lives.

At Riverside House, residents on a residential basis benefit from individualised care led by a dedicated Senior Carer. Working closely with the resident and their family, a comprehensive care plan is tailored to meet their unique needs. Additionally, residents have access to the community-based healthcare team, including their GP and District Nurses, ensuring holistic care and support.

The doors at Riverside House are always open, and the team looks forward to welcoming you.

Show Riverside House on the Map

Care Provided by Riverside House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Riverside House Propco Ltd
  • Person in charge
  • Julie Roper (Manager)
  • Admission Criteria
    • Contact Manager for any enquiries
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Single Rooms with ensuite Wet Room (46)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Riverside House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,157 – £1,158
    • Self-Funded Residential Dementia Care £1,157 – £1,158
    • RESPITE Self-Funded Residential Care £1,157 – £1,158
    • RESPITE Self-Funded Residential Dementia Care £1,157 – £1,158

  • All Service users have access to a hairdresser on a weekly basis at an extra cost.
    There is a top of fee for all funded care of 10%
  • (these prices are only a guideline, please contact Riverside House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no set visiting times, visitors are welcome at any time, although kindly request that meal times remain protected to enhance the dining experience for residents.


  • Parking

  • Car Park adjoining the home


Riverside House Reviews (53)

Total of 53, showing 21-40
9.9

Riverside House has a Review Score of 9.9 (9.934) out of 10, based on 14 reviews in the last 2 years. Over all time Riverside House has 53 reviews.

Overall Experience

  • 36
  • 13
  • 3
  • 1
  • 0

Date Published

53
3
3
12
41

Review from Gill S (Friend of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly, professional and welcoming. Activities really good, food reportedly excellent. My queries are always responded to and the who place seems caring and really has residents at heart.
Very covid conscious - very reassuring.

Reply from Julie Roper, Manager at Riverside House

Thank you very much for taking the time to provide your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon L (Son of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved in about a year ago and after a couple of months, she was at "home" and accepted the idea of living in a care home. Wi-Fi is important, but unfortunately not working now - restricting contact with the family!

Reply from Julie Roper, Manager at Riverside House

Thank you for your review, we appreciate those who take the time to provide feedback. We have had on going issue's with our WI-FI due to our location, this has been incredibly frustrating. However this is being looked into as we speak and we will keep you updated with the progress.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T S (Granddaughter of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

If I could move my Grandmother somewhere else I would. Staff are rude, antagonistic, and obstructive. One member of staff shouted at me and another family member in front of residents. This was in relation to this member of staff allowing my Grandmother to spend money she did not have when we’d repeatedly
asked her not to. She continued to demand we supplied money. My Grandmother sustained an injury in which no members of staff contacted us and they will now not tell us what happened or what protocols should have been taken. On our last visit, a staff member slipped up and told us we should have been filling out a Covid questionnaire every visit and that was the first time we had seen one in twelve months. After the verbal abuse on one visit, our PPI was not checked and we entered with no access to gloves. Appalling.

Reply from Julie Roper, Deputy Manager at Riverside House

Thank you for taking the time to provide a review for our home. We were disappointed to read the feedback on your experience, which falls below our usual high standards. We take matters relating to the safety and wellbeing of our residents seriously, and the concerns you have raised were investigated and addressed immediately. It was our understanding that you were satisfied with the outcome, so we are keen to review this at the earliest opportunity. Please contact us at manager@riversidehousemorpeth.co.uk to discuss further.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian S (Son of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, clean rooms and good food. My mam also likes the entertainment events.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda F (Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It has all been fine most of the time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W H (Respite Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay for almost three weeks was so lovely. Both the staff and fellow residents were kind and incredibly welcoming. Nothing was too much trouble - all my care and needs were attended promptly and efficiently - always with a smile and kindness! I shall never forget my stay here and would recommend
Riverside House over and over again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E S (Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent home and I would recommend it wholeheartedly to everyone. The staff are very caring and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trevor W (Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think that the nursing staff cater well for all residents despite the great patience and care needed often.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue C (Daughter of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a while since I saw Mam because of covid19, but I know she will be well looked after as usual. I cannot praise the staff enough for keeping Mam safe and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Daughter of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at the home for 7 years, where she has been cared for with love but especially during the difficult months of COVID. The staff are brilliant and will always go above and beyond to ensure the safety and wellbeing of residents. It is difficult not being able to visit, so
I appreciate the efforts of staff to keep in touch with video calls and the Facebook page. I know she is in very good hands. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W C (Nephew of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found the staff particularly caring and helpful during this very difficult period.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Brother of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the staff are very helpful and appreciate all they do with the situation with my brother.
Thank you very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison H (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Riverside House following a few weeks in hospital. Prior to that he had been living in sheltered housing but was struggling to cope as he became more frail.
The staff have been wonderful from the very start, welcoming my father and also my sister and I. I have never known such a
cheerful, enthusiastic group of people, but they combine it with professionalism and respect at all times.
Within two or three weeks of Dad arriving we entered lockdown due to Covid-19. The staff have gone above and beyond to maintain contact for families and residents and are always happy to provide an update over the telephone (my father is very deaf so it isn't possible for me to video call or even speak to him on the phone). Riverside House have provided me with a peace of mind I wouldn't have had if Dad had still been in sheltered housing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen P (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot describe the thanks and admiration I have for this dedicated team at Riverside. In these difficult times, they have continued to provide a wonderful home from home for the residents. They are supremely professional but more than that all service areas go the extra mile to make each resident
happy and safe. Thank you all. My mother sees you like family, and I see you as amazing!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Daughter of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to the home on Boxing Day after a difficult 7-hour journey from London. She was immediately welcomed and supported from then until now through a difficult transition. Staff at the home are at all times friendly, kind and supportive to her and her family. Thank you to them all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Son of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care my mother receives at Riverside. The standard of cleanliness has varied over the years but has been very good recently. The current staff are very friendly and my mother seems to be very well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E S (Resident) assisted by family/friend published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints. Staff really care about me. My health is important and health checks are impressive. Manager and deputy are very caring and accessible. I feel at home here!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N P (Son-in-law of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One of the best atmospheres of a care home I have seen. My only adverse comment is the range of activities do not reflect the range of residents, they are monotonous, unplanned and repetitive. I find the management highly responsive to suggestions to the residents and their families make.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N S (Respite Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints every member of staff are always very nice and friendly. I will miss them all at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geoff S (Husband of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffers from severe dementia and has lived at Riverside House for the past four years. I call in to see her on a regular basis and I have always found the care to be excellent. The staff are caring and kind and I have had no complaints since she has been at Riverside House at any time. I would
give them top marks for the service that my wife has received ever since going to live there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.934)

Overview of Review Score

The Review Score of 9.9 (9.934) out of 10 for Riverside House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.934 for Riverside House is calculated as follows: ( (155 Excellents x 5) + (11 Goods x 4) ) ÷ 166 Ratings = 4.934

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverside House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet