Riverside House

Gas House Lane, Low Stanners, Morpeth NE61 1TE
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9.9 53 Reviews
  • Riverside House, Morpeth
Welcome to Riverside House, an independent care home nestled in the heart of Morpeth. The team takes great pride in being an integral part of the local community, and the unwavering focus is on delivering exceptional, person-centred care to valued residents. This has been evidenced by winning the Activities Team of the Year Award at the Caring UK Awards 2022!

Situated on the picturesque banks of the River Wansbeck, Riverside House offers a tranquil setting with a substantial garden area, providing a peaceful retreat for residents. The prime location near the historic centre of Morpeth ensures easy access to local amenities, while excellent public transport links make visiting convenient for friends and family. For those traveling by car, ample parking is available in the dedicated car park.

The home boasts 46 well-appointed en-suite bedrooms, complete with Wi-Fi access and accessibility features for both residents and visitors. Additionally, a person-centred activities program is designed, with events and experiences tailored to the interests of residents, ensuring they lead fulfilling and engaging lives.

At Riverside House, residents on a residential basis benefit from individualised care led by a dedicated Senior Carer. Working closely with the resident and their family, a comprehensive care plan is tailored to meet their unique needs. Additionally, residents have access to the community-based healthcare team, including their GP and District Nurses, ensuring holistic care and support.

The doors at Riverside House are always open, and the team looks forward to welcoming you.

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Care Provided by Riverside House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Riverside House Propco Ltd
  • Person in charge
  • Julie Roper (Manager)
  • Admission Criteria
    • Contact Manager for any enquiries
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Single Rooms with ensuite Wet Room (46)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Riverside House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,157 – £1,158
    • Self-Funded Residential Dementia Care £1,157 – £1,158
    • RESPITE Self-Funded Residential Care £1,157 – £1,158
    • RESPITE Self-Funded Residential Dementia Care £1,157 – £1,158

  • All Service users have access to a hairdresser on a weekly basis at an extra cost.
    There is a top of fee for all funded care of 10%
  • (these prices are only a guideline, please contact Riverside House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no set visiting times, visitors are welcome at any time, although kindly request that meal times remain protected to enhance the dining experience for residents.


  • Parking

  • Car Park adjoining the home


Riverside House Reviews (53)

Total of 53, showing 41-53
9.9

Riverside House has a Review Score of 9.9 (9.934) out of 10, based on 14 reviews in the last 2 years. Over all time Riverside House has 53 reviews.

Overall Experience

  • 36
  • 13
  • 3
  • 1
  • 0

Date Published

53
3
3
12
41

Review from Christine W (Daughter-in-law of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law lived in Riverside from August 2019 until her death in December 2019. The care she received was excellent from start to end. The staff were caring and compassionate and did their very best to help and make her stay as comfortable and dignified as possible. Senior members of staff were
always available for advice and to discuss any queries we had and were very supportive throughout a difficult time. I would have no hesitation in recommending Riverside to anyone looking for care for a relative.

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Review from Y L (Daughter of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Dementia and all the staff are very helpful and kind in all areas of their work. Mum is very settled and happy. The management are very professional in their care, as well as being very friendly, helpful and supportive. The overall care, room and daily meals are excellent. Very pleased with
Riverside and it's friendly happy staff.

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Review from Jean R (Resident) assisted by family/friend published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints about my care. On the whole, the care staff are kind and friendly. They are all approachable. The food is very good with good variety and the kitchen staff do their job well. The domestic staff work hard to keep the rooms and communal areas nice and clean.

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Review from A M (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home has been a good match for Mum for over a year now, since the initial "only one available" in February 2018 to the "only one we would choose" now! Thank you, Riverside. The staff have risen admirably to the complex symptoms. Mum is now displaying taking great care not only of her but of
the family too. So many of Riverside's staff go above and beyond in all of their duties: they really do care!

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Review from Robert W (Regular Volunteer) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited the home a few times in the last three months and I have always found it to be a happy and friendly place. The residents are well cared for and the staff work really hard. Inside the home is really nice and it is always clean and tidy. The manager is friendly and easy to talk to.

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Review from E S (Wife of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

To be recognised as an individual with unique needs and tastes is something I did not expect. Riverside does it very well. Most importantly the management and staff are caring and considerate. The housekeeping staff work tirelessly to ensure cleanliness is a priority. Frequent and varied activities
cater to the needs of those who wish to participate.

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Review from Lynn B (Daughter of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Riverside in April 2017 - November 2018, Mum settling in. One-to-one care poor - always chasing basics e.g. creaming of legs as mum is prone to cellulitis. There have been mistakes which were classed as safeguarding concerns. Just before Christmas staffing levels were critically low. A temporary new
manager appointed January 2018 and structures have improved. Brought in new key members of staff. The whole atmosphere of care home not as rigid and oppressive to residents. One-to-one care of mum improved greatly. Concerns now when former manager returns.

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Review from P M (Daughter of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am happy with my relatives care in Riverside House because she is happy and contented, she likes the staff and her room. She does not like joining in activities and is not forced to do so. She is content with her family and staff popping in and out watching her telly, getting her hair done
etc. Her only moan is other residents wandering into her room and going through her things. The staff have placed an alarm mat so she can stand on it for help. Her mobility is poor and can't move herself.

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Review from Christine H (Daughter of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both parents were in this home until dad passed away in June 2017. Consequently, I have got to know the staff and residents very well. Staff are very friendly, they care about their residents but staff turnover is very high. There is no budget for activities and often it is short staffed. Food is fine
but portions seem to be too large. I don't feel that mum can have a cup of tea whenever she wants - has to wait for the tea trolley. Domestic staff are brilliant and home is kept clean. Carers help mum with hygiene with no problem. They encouraged mum to eat when she was really poorly. She is safe and warm.

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Review from Jean G (Wife of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident for just over one year. During this time I have never had any concerns regarding his safety or care.
The staff are fabulous and always ready to help or advise if needed.

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Review from Julie W (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A lot of changes being put into place due to a recent change of managers and ownership. These all appear to be improvements. An 'open door' policy to the manageress works brilliantly for us - and has been very reassuring for both the new user and their family. Both the caring staff and the domestic
and maintenance staff are brilliant. Any concerns can be talked about at the time and are acted upon. Only one occasion when I feel I was avoided!

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Review from Pamela D (Daughter of Resident) published on 10 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home is staffed well and good care is taken of the service users. The food is excellent. I think the activities person is good, but could maybe do with some help. A lot of the staff have left lately who we had to built up a lovely bond with and they knew the service users needs etc, so now
new staff have come who seem nice and we have we can build up a good rapport. Also, can ask the staff and management questions or help for our father, mother etc. at anytime. Overall, very good.

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Review from G R (Daughter of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved into Riverside House and we couldn't have chosen a better place for her. Right from the start, from stepping through the doors to visit, to my mum becoming a resident, we were made to feel welcome and involved. The home is very welcoming and well maintained. It smells fresh
and the residents are well kempt and clearly very well cared for.
The staff have been fantastic and every single member of the team has been absolutely lovely. We looked at other homes but none even came close to Riverside House. The emphasis is very much on providing high quality care for the residents and their loved ones and we feel very pleased and reassured that mum is a resident at Riverside House.

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Current Review Score: 9.9 (9.934)

Overview of Review Score

The Review Score of 9.9 (9.934) out of 10 for Riverside House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.934 for Riverside House is calculated as follows: ( (155 Excellents x 5) + (11 Goods x 4) ) ÷ 166 Ratings = 4.934

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverside House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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