Crofton Court Residential Care Home

Edward Street, Blyth NE24 1DW
Submit a Review
9.9 34 Reviews
  • Crofton Court Residential Care Home, Blyth
Crofton Court Care Home is situated in Blyth, Northumberland. It is in the town centre, next to the community hospital. There is easy access to shops and cafés, the library and community centres. There are also very good public transport links. Blyth port is five minutes walk away.

It has a lovely, welcoming feel to it and is very peaceful, light and airy. Visitors often say that it’s not like a care home: it’s a home.

Person-centred care is at the heart of their working ethos. Staff interact with residents in a polite but friendly manner, they get to know the things they like and don’t like, as well as their little quirks. The staff are always cheery and good humoured, and that rubs off on the residents. It’s fair to say that they really are one big happy family.

They work hard to ensure the residents are given opportunities to be as physically and mentally active as they wish to be. They have excellent links with a local Tai Chi group who come in once a fortnight to give lessons. They also have fortnightly visits from a Just Jhoon group, who do Bollywood-style exercises sessions, which can be done standing or sitting. They are very popular.

They have a big focus on music, with regular visits from entertainers who play the type of music that their residents like, so they can get them singing and dancing. This is particularly good for those with dementia. They have excellent links with Mind Active and organise activities there, and their residents go to their social events in the town. Local primary school choirs often go to them, and residents sometimes visit their schools. A local artist does art classes with residents. The latest project is focusing on Old Blyth – again good for dementia residents. A local church holds regular services here, and a group comes in to read bible stories, usually followed up by a related film.

Show Crofton Court Residential Care Home on the Map

Care Provided by Crofton Court Residential Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 50 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Jackson (Regional Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Crofton Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Additional services such as hairdressing are charged separately.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Crofton Court Residential Care Home Reviews (34)

Total of 34, showing 1-20
9.9

Crofton Court Residential Care Home has a Review Score of 9.9 (9.859) out of 10, based on 12 reviews in the last 2 years. Over all time Crofton Court Residential Care Home has 34 reviews.

Overall Experience

  • 24
  • 7
  • 3
  • 0
  • 0

Date Published

34
3
5
12
22

Review from J R (Grandson of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has moved in around Christmas 2024. He has been looked after and welcomed from the first day he arrived. Can't recommend Croften Court enough.

Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care Home

Thank you for your lovely review and kind words about our home and team, we will share your feedback with all our team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline H (Daughter of Resident) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly and helpful. My mum seems to be very happy here. The home always appears to be clean and tidy and the decorations for Halloween were brilliant and the residents were all very enthusiastic. All in all I would be happy for my mum to stay here permanently.

Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care Home

Thank you for your lovely review. Your wonderful feedback and 5-star scores will be shared with the Crofton Court team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P D (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always lovely and helpful. Always kept informed of any issues with mam, also regular meetings for residents to discuss anything they would like changing. Food always looks lovely with plenty of choice. Mam is always treated with dignity and respect, can't praise them enough, then to say I
fully trust them to look after man as I am no longer able to be her carer.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Granddaughter of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandma has been in Crofton Court the staff have been so supportive and helpful with my grandma getting her independence back after being in hospital for a long time. My grandma can't praise the staff enough.
The staff are very friendly and helpful could not fault them at all.

Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care Home

Thank you for your lovely review and kind words, your feedback will be passed on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V G (Daughter of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been exceptional, the love and flexibility, and humour have made such a difference to my Mum. She was only supposed to do a few weeks respite but her extended stay has been an important transition for Mum and she has loved all the staff here. We can't thank you enough for being people who
care.

Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care Home

Thank you for your wonderful words and fantastic feedback that will be passed on to all our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Nephew of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After short stays at several care homes, my aunty was increasingly unhappy with them. After only a few weeks at Crofton Court she described everybody at the care home as 'wonderful.' I have found the staff and management to be kind, understanding and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert F (Son of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all friendly and very caring. Dad has settled well and his health is much improved since moving here. There are many activities to keep him occupied throughout the day. Communication with the staff is excellent and they are always in contact. Couldn't ask for a nicer home for my father.

Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care Home

Thank you for your review, your fantastic feedback and positive comments will be passed to all our Crofton Court team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints about the care my dad receives. The staff are all caring and treat him with the respect he deserves. They go above and beyond to make sure he has the care he needs. Activities are well run and the armistice day was great. Well done Crofton Court.

Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care Home

Thank you for such a lovely review, your fantastic feedback will be passed to all our Crofton Court team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith A (Son of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was placed in Crofton Court for respite care. However, this was extended due to her health. The staff are friendly and caring. Lots to do for residents. Easily contactable and likewise if there are any issues with the family member under their care, they let us know as soon as is practical.

Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care Home

Thank you for your lovely review, your kind words will be passed to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Zoe P (Granddaughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing and friendly staff who look after my grandma. They make her laugh and smile, which she lost prior to coming here. Always friendly with visitors and my children. Thank you for looking after her this past year. I really appreciate your efforts and caring side.

Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care Home

Thank you for your lovely review - your fantastic feedback will be passed on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Scott F (Grandson of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my grandads care. All staff have been great with him, also taking care of his needs.

Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care Home

Thank you for your lovely review - your fantastic feedback will be passed on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley H (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and manager couldn't do a better job than what they do.

Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care Home

Thank you for your 5-star review of our home - your fantastic review will be passed on to our Crofton Court team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Daughter of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident since 2019 and has settled very well. This is due, primarily to the care and attention she has received from the very caring staff. Even though they have a time-consuming and demanding job, they are always smiling and have time to answer any questions I might have. Consequently,
this produces a very pleasant and welcoming atmosphere.

Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care Home

Thank you for your lovely review and positive feedback that will be shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David F (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great staff and pleased my mother is very happy at Crofton Court Residential Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Son of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There have been a lot of issues with medication mistakes, security issues - Mam was found in the street. A lot of agency staff are being used on nights which does not help with familiarity on dementia cases.

Reply from Francesca MacDuff-Varley, Manager at Crofton Court Residential Care Home

Thank you for your recent review, I understand this was fully investigated at the time of the incident with relevant agency involvement and a response was sent to you in 2020. We want to assure you that Akari Care take all concerns and any issues regarding people's safety very seriously and have fully investigated this instance in line with our company procedure.
Many thanks,
Akari Care


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia K (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother seems happy and well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Irene H (Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy everything. I like living here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dennis B (Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living in this home.
I like talking to the staff.
I enjoy my room.
All staff are very friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H K (Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the food and staff. I am happy living here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is well looked after. I like the food and activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Crofton Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for Crofton Court Residential Care Home is calculated as follows: ( (123 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crofton Court Residential Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Crofton Court Residential Care Home

What types of Care is Crofton Court Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Crofton Court Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Crofton Court Residential Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Crofton Court Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Crofton Court Residential Care Home to the centre of Blyth?

0.2 mile(s) as the crow flies, distance by road may be significantly further.