Crofton Court Residential Care Home

Edward Street, Blyth NE24 1DW
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9.9 34 Reviews
  • Crofton Court Residential Care Home, Blyth
Crofton Court Care Home is situated in Blyth, Northumberland. It is in the town centre, next to the community hospital. There is easy access to shops and cafés, the library and community centres. There are also very good public transport links. Blyth port is five minutes walk away.

It has a lovely, welcoming feel to it and is very peaceful, light and airy. Visitors often say that it’s not like a care home: it’s a home.

Person-centred care is at the heart of their working ethos. Staff interact with residents in a polite but friendly manner, they get to know the things they like and don’t like, as well as their little quirks. The staff are always cheery and good humoured, and that rubs off on the residents. It’s fair to say that they really are one big happy family.

They work hard to ensure the residents are given opportunities to be as physically and mentally active as they wish to be. They have excellent links with a local Tai Chi group who come in once a fortnight to give lessons. They also have fortnightly visits from a Just Jhoon group, who do Bollywood-style exercises sessions, which can be done standing or sitting. They are very popular.

They have a big focus on music, with regular visits from entertainers who play the type of music that their residents like, so they can get them singing and dancing. This is particularly good for those with dementia. They have excellent links with Mind Active and organise activities there, and their residents go to their social events in the town. Local primary school choirs often go to them, and residents sometimes visit their schools. A local artist does art classes with residents. The latest project is focusing on Old Blyth – again good for dementia residents. A local church holds regular services here, and a group comes in to read bible stories, usually followed up by a related film.

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Care Provided by Crofton Court Residential Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 50 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Jackson (Regional Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Crofton Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Additional services such as hairdressing are charged separately.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Crofton Court Residential Care Home Reviews (34)

Total of 34, showing 21-34
9.9

Crofton Court Residential Care Home has a Review Score of 9.9 (9.859) out of 10, based on 12 reviews in the last 2 years. Over all time Crofton Court Residential Care Home has 34 reviews.

Overall Experience

  • 24
  • 7
  • 3
  • 0
  • 0

Date Published

34
3
5
12
22

Review from R J (Resident) published on 10 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very good and helpful.

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Review from Michael C (Son of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, my recent visit after the recent lockdown restrictions lifted went really well. Well organised, not a problem with lateral flow test. The visiting room was spacious and very clean. The staff, as always, very pleasant and helpful. The new management team very helpful and pleasant and kept me
well informed during phone calls etc.

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Review from V W (Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Spot on.

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Review from L S (Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been well looked after.
Everyone has been very kind.

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Review from Leslie O (Son of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always greeted with a smile at the door, all staff feel like family. The atmosphere is always fun and laughter. Always go beyond in all their duties to help.

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Review from E R (Respite Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would have liked to have something to eat earlier in the morning as 10 am for breakfast is too late. Unfortunately, I was isolated so had no connection with the other guests. I found the staff very attentive, willing to do anything they were able. This would have been a very happy place to be had
I had the chance.

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Review from Doris C (Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am independent, I wash in the morning, change, make the bed. I only need a carer to change it once a week, help to get a bath once a week. Hair is a mess, hasn't been cut or blow dried since March 2020. I understand hard times with the Covid virus. I isolated 3 times. Took it all in my stride.

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Review from P N (Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel very safe knowing nobody can come in plus that if I need help I just need to press my buzzer. No price is too big for peace of mind.

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Review from Jess D (Granddaughter of Resident) published on 5 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Manager is lovely really approachable and warm they have gone above and beyond to support my grandmother.
The home is lovely a few areas look tired and in need of updating but the standard of care is fantastic. Care staff are all lovely.
The home has a lovely warm feel to it and is homely yes
it doesn't look like a hotel for the elderly and it shouldn't as this is someone's home not a local bed and breakfast or holiday in.
Can't recommend enough.

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Review from Anne B (Daughter of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care manager very professional at Mum's assessment. The initial day of admission to home staff very friendly and welcoming, aware that staff are busy with residents and general duties. A short orientation of the home, mum's room etc. May need to consider doing an inventory of resident's property, cash,
clothing etc, as items may be misplaced. Staff need to check pre-post stay (done by myself). In general, my Mum enjoyed her stay and I was happy about her care.

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Review from Conor F (Grandson of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place, very friendly, lovely rooms and facilities, very helpful staff and very welcoming.

Reply from Angelea Hutchison, Home Manager at Crofton Court Residential Care Home

Hi, thank you for the lovely feedback. At Crofton Court, we do try to be extremely welcoming and to ensure it has a lovely homely feel for individuals living there or for people staying for a short period of time. It was an absolute pleasure supporting your grandparent during their time with us.


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Review from Michael R (Son of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe my mum is being very well looked after. They are very kind and helpful towards family members and to all patients.

Reply from Angelea Hutchison, Home Manager at Crofton Court Residential Care Home

Thank you very much for providing us with feedback of your experience of Crofton Court. I am delighted to hear that you feel your mother is being looked after well and that staff are kind and helpful, I will certainly pass this onto my team. As the Home Manager, I am constantly looking for ways to better the service we deliver, so any feedback is extremely important to me.


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Review from David H (Son of Resident) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to a total loss of mobility, our mother became a resident of Crofton Court in July 2008. She sadly passed away on the 13th of September 2018. During her time in the residential home, we have to comment that the care, compassion and kindness of all the staff was outstanding. The accommodation was
very comfortable and very well kept, as were all areas of the building, the meals were to a high standard and varied, and the personal attention she was given was excellent. Whilst able to, she enjoyed the organised activities and seasonal fayre days held during the year. We wish to express our sincere appreciation to every member of staff, both past and present, for their efforts and we would highly recommend Crofton Court to anyone seeking residential care.

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Review from Anne S (Daughter of Resident) published on 22 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was a resident in Crofton Court for 18 months. From our very first visit until dad sadly passed away on 1st September 2016, we as a family, could not fault the care and compassion that was shown not just to our dad but to our whole family by every single member of the staff team.
We cannot
thank all who work there enough for the support given to dad and ourselves.

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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Crofton Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for Crofton Court Residential Care Home is calculated as follows: ( (123 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crofton Court Residential Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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