Garden House

174 Main Street, Spittal, Berwick-upon-Tweed TD15 1RD
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9.9 46 Reviews
  • Garden House, Berwick-upon-Tweed
Garden House is a luxury residential care home, set in the small seaside town of Spittal, and a short walk from Berwick upon Tweed’s seafront. Their 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Garden House, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Garden House, and discover your kind of home.

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Care Provided by Garden House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Maureen Simmie (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Garden House Reviews (46)

Total of 46, showing 1-20
9.9

Garden House has a Review Score of 9.9 (9.878) out of 10, based on 16 reviews in the last 2 years. Over all time Garden House has 46 reviews.

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Review from Jennifer H (Daughter of Resident) published on 26 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently lost our father who had been a resident of Garden House for nearly a year. Words are not enough to express our gratitude to all members of staff, carers, cleaners, chefs and management who over those 10 months made Dad's life as comfortable as anyone could have. From staff popping their
heads around his door and saying a simple hello, how are you today, to the full-on care seeing to his everyday needs. Dad was given the care, attention and empathy with staff going above and beyond, with management giving support after our father's passing to me which was a great help. A great team.

Reply from Wellburn Care Homes, Marketing & Activities at Garden House

Thank you so much for your heartfelt and thoughtful review of Garden House. We are so sorry to hear about the loss of your dad but are very glad to hear that your father experienced such personalised care and attention during his time with us. We deeply value your appreciation for our staff and management. Thank you for trusting us with your father's care - it means a lot to us. We'll ensure that these kind words are passed on to the team at Garden House.


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Review from Jillian H (Daughter of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in care at the Garden House Care Home for 11 months. She saw it as her own home and loved the care staff and chef and domestic staff.
The management were professional when dealing with care planning, social workers, physiotherapists and OTs. The family were all happy with the professional
care that was given.

Reply from Wellburn Care Homes, Marketing & Activities at Garden House

Thank you for taking the time to share your wonderful experience at Garden House, we are thrilled to hear that your mother had a positive experience at our care home, we are particularly pleased to hear that she felt a sense of home and loved the care and attention provided by our staff, including the chef and domestic staff. We also appreciate your recognition of our professional management team. We are proud to have provided a caring and supportive environment for your mother, and we are grateful for your feedback, which we will use to continue improving our services and appreciate your kind words about our staff - and we'll be sure to pass these on to the rest of the team at Garden House.


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Review from Neil S (Son of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

May I first start by saying that Garden House Care Home is to a very very high standard. The gardens are immaculate and pristine.
Walking through the doors of the care home, you get that feeling of a good place, light airy, staff that are so polite, and very respectful of their residents.
The management
run the home so very well, you can see that the staff and managers are busy, but are happy.
Mum spent the duration of her last years here, and was so comfortable.
Getting to know the staff on a personal level, is also a great comfort.
Visiting regularly, we were always asked whether we needed anything, and was everything ok, which is another great comfort to us and the family.
The care home catered very well for the residents in respect of entertainment, there was always something going on.
The level of care given here goes over and above.
We were very very happy with Mum's stay here.
The management and staff should be so proud of the good work that is achieved here.
Excellent work!

Reply from Wellburn Care Home, Marketing & Activities at Garden House

Thank you so much for taking the time to share your wonderful review of Garden House Care Home. We're thrilled to hear that our home exceeded your expectations and provided a high level of care and comfort to your mum during her stay with us. We're particularly grateful for your kind words about our staff, and we'll be sure to pass these on to the rest of the team at Garden House.


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Review from J S (Son of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's absolutely thriving at Garden House. She always looks happy and well cared for and she is encouraged to get involved with the activities that she is interested in. Well done and thank you to all the staff.

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Review from Richard H (Husband of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm still impressed by the level and standard of care for my wife at Garden House after two years. The home is always welcoming and clean, the staff kindly, so patient, cheerful and compassionate and the management excellent. There is no question that the residents are well looked after, with complete
respect for their dignity and needs. Recently, I have joined my wife regularly for evening meals and even my vegan diet is catered for. As a family, we're so pleased we chose this home for my wife's care. Well done to the manager and all the staff!

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Review from Robin T (Son of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in Garden House for about a month, but my first impressions are that the staff are kind, caring and frequently go that extra mile to deliver person-centred care. My other half is an experienced carer in another local care home and is very impressed by the way Garden House is run;
especially seeing how involved the manager is in delivering care to the residents on a day-to-day basis. The place is bright and cheerful. My mum is impressed with the size of her room and it’s lovely outlook. We are hoping she’ll enjoy many happy times there.

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Review from Iain M (Son of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled very well into Garden House. The staff are brilliant with all residents, despite their varying needs of care. Mum really enjoys the activities and is a willing participant in anything musical. Her room is lovely with plenty of room and an en-suite bathroom. I cannot believe how easy
she has settled into her new surroundings, that is through the kind and caring staff. Well done Garden House.

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Review from A R (Sister of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management are very caring and always have time to answer questions. The staff regularly check service users are okay. Always a cup of coffee available if required. I'm happy my relative is in such safe, caring hands.

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Review from Neil A (Son of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are fantastic, a perfect place for Mum. Garden House are constantly pro-active, caring and compassionate, always with the resident's best interests a the care of what they do. Activities, ideas, the inclusion of family and advice are always available for questions or advice
on Mum's health.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

We greatly appreciate your kind words and are thrilled to hear that you've had such a positive experience with our team at Garden House. Our residents' well-being and best interests are at the heart of everything we do, and it's wonderful to know that this approach has made a positive impact for your mum.


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Review from Philip M (Son of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are going through a difficult period with Mum's dementia and overall care but the home has been excellent in supporting my mum. We have held a series of meetings and made some changes to the room, her routines and overall interaction with the staff.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Thank you so much for sharing your feedback of Garden House. We understand that dealing with a loved one's dementia can be incredibly challenging, and we're glad to hear that the changes implemented are helping to support your mother. We will pass on your kind words to the rest of the team at Garden House.


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Review from Iris F (Sister of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my brother in this home for two years on a monthly basis. Having experienced visiting care homes / nursing homes on a professional basis, I feel qualified to comment on this home. I found the home to be of a very high standard of care. Entering the home leaves one with a feeling of calmness
with soft music and lighting. The caring approach to the residents is one of a gentle, loving, personal touch. My brother is always cared for physically and appears very happy.

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Review from Graham F (Brother-in-law of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arrival parking is satisfactory. Security on arrival is always two door security with a staff member required for access. First impressions are very good. Décor and cleanliness are excellent. The room of the resident was very clean and adequate with good security. The resident always appears happy with
a big smile and appears healthy and well-fed. Overall - excellent.

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Review from I H (Husband of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff made us very welcome and the rooms were excellent.

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Review from Catherine R (Friend of Resident) published on 22 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All ladies clean and tidy, staff cheery, ladies' needs met immediately by staff. Everyone treated with dignity and respect, activity on the day of my visit was a manicure. Ladies asked what colour of nail varnish or if they wanted nail varnish. Staff conversed with ladies who didn't have visitors. Drinks
and biscuits provided when required. Home immaculate and felt very homely and relaxed feeling. I was made very welcome by staff. Ladies all appeared happy and content. Tactile items on hand for those who needed them, others had items/books they wanted. One lady had some help with a word search, she clearly enjoyed this.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Thank you for taking the time to share your positive experience of Garden House. It's great to hear you noticed the effort our staff put into treating our residents with the utmost respect and kindness, whilst also helping them engage in meaningful activities. We will make sure to pass on your kind words to the rest of the team at Garden House as I'm sure they will be much appreciated.


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Review from Lynne W (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very comfortable home, with staff that respect all of their residents equally.
Always very clean and tidy, the residents are always clean and well dressed and appear to be very cheery overall. We have been in on different days and times of the week, and there is always some kind of activity going
on and the residents are always encouraged to join in as much as possible.
The staff are always very approachable and listen if there are any problems we may need to discuss.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Thank you for taking the time to share your lovely feedback about our home. Maintaining a clean and tidy environment is a top priority for us, so it's great to hear you have noticed the effort put into this! Your feedback about our staff and the care they provide is much appreciated so we will make sure to pass this on to the rest of the team at Garden House.


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Review from S Q (Cousin of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is a resident in this home. I visited him with his wife in April and was really delighted to see the lovely environment he lived in. We were met by such a friendly carer/staff member who took us to the day room where he was seated. Many of the residents looked up and said hello with beaming
smiles and I reciprocated. They all looked very well and happy.
His wife showed me his room- spotless, comfortable and welcoming with a lovely outlook. I know that the residents are well cared for and are taken out on several occasions to enjoy the seafront or other events. I see photos of him frequently enjoying activities, ice creams or other goodies. He always has a big beam on his face which is a testament itself to his care here.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Thank you for taking the time to share your lovely review of Garden House! Our staff take great pride in creating a welcoming and comfortable space for all our residents so it's great to hear you were impressed with the home and it's friendly staff. We will make sure to pass on your comments to the rest of the team at Garden House which I'm sure will be much appreciated.


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Review from June R (Friend of Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and homely atmosphere, and also involve the residents in lots of various activities.

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Review from Carol S (Daughter of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and went above and beyond to keep us informed and up to date with Mum's condition. When Mum passed away, they showed such compassion and kindness which brought us all comfort.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Hi Carol - thank you so much for your lovely review of Garden House. We are so pleased your mum enjoyed her time with us and we will make sure to pass on your words to the rest of the team at Garden House.


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Review from Sandra M (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say a big thank you to all the staff at Garden House. Nothing is ever too much trouble for them. They really are the best, whenever I phone my Mam, they always make every effort to ensure I have contact with her.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Thank you for the wonderful feedback, Sandra - contact with family is always so important, and we are glad you are always able to get in touch.


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Review from A D (Daughter of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice location near the beach and easy to push mum along the prom. Mum does not like the food and the portions are very small but her room is nice the staff interacts with her. She likes to stay in her room and it would be nice if they could provide one-to-one activities, but like everywhere else, there
is a shortage of staff.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Thank you for your feedback – we are constantly trying to improve each and every aspect of the care we provide. Our food provider is a specific care home food catering company that ensures all needed nutrients for residents are always available in the meals and we have a trained kitchen technician turning those nutritious ingredients into perfectly balanced meals for our residents, but we are always open to suggestions. When it comes to portion sizes, they are based on each resident's wishes, so we can definitely feedback this to our kitchen staff, but your mum can also feel free to ask for larger or smaller portions depending on the amount she wants. From food to activities to the care itself, we try to adapt everything the home offers to residents’ personal needs, simultaneously making them inclusive to all residents.


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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Garden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for Garden House is calculated as follows: ( (166 Excellents x 5) + (23 Goods x 4) ) ÷ 189 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Garden House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

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Maureen Simmie

Job Title: Home Manager

Joined: 2002

Maureen has worked in the care industry for 20 years in total. She started as a Care Assistant after being made redundant in her previous career. Maureen soon discovered that care was the career path she wanted to pursue, and started working for Wellburn Care Homes in 2002. She has since progressed through the company to management.


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Freda Steel

Job Title: Deputy Manager

Joined: 2005

Freda has worked within the care industry for fourteen years, the last thirteen of which she has spent at Garden House. She started at Garden House as a Care Assistant and Activities Coordinator. Freda has since progressed within Wellburn Care, first to a Team Leader position, before being promoted to Deputy Manager.


Frequently Asked Questions about Garden House

What types of Care is Garden House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Garden House provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Garden House have?

There are 36 Single Rooms.

What are the Facilities & Services at Garden House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Garden House to the centre of Berwick-upon-Tweed?

1.2 mile(s) as the crow flies, distance by road may be significantly further.