Garden House

174 Main Street, Spittal, Berwick-upon-Tweed TD15 1RD
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9.9 46 Reviews
  • Garden House, Berwick-upon-Tweed
Garden House is a luxury residential care home, set in the small seaside town of Spittal, and a short walk from Berwick upon Tweed’s seafront. Their 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Garden House, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Garden House, and discover your kind of home.

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Care Provided by Garden House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Maureen Simmie (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Garden House Reviews (46)

Total of 46, showing 21-40
9.9

Garden House has a Review Score of 9.9 (9.878) out of 10, based on 16 reviews in the last 2 years. Over all time Garden House has 46 reviews.

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Review from Kevin K (Son of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in Garden House for a few weeks but the change in her has been fantastic. She is always smiling when we go in and the staff have been brilliant in getting Mum to take part in activities, including a lovely day out at some gardens.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Kevin, it's wonderful to hear that your mum has changed for the better since coming to Garden House! Our team is so committed to making sure each and every resident is receiving the best care possible, we will pass on your kind message to the rest of the team.


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Review from Rosemary B (Granddaughter of Resident) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

She is always content in her own little world. She is clean and tidy and well presented. She enjoys taking part in the activities. The staff treat her well and attend to all her needs. As a member of family, I’m always met by friendly staff who are always happy to help with any query I may have.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Hi Rosemary, thank you for your kind review - it is lovely to hear that your loved one is feeling happy at our home and that you as a family member are receiving the support you need. We will pass on your kind words to the rest of the team.


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Review from Paul B (Son of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the care of Garden House now since May 2021, he has vascular dementia and after having a dreadful experience in a care home following a period of respite and my mum passing not long after I was extremely concerned about how he would cope as he then needed 24-hour care.
I need
not have worried as I can't praise Garden House higher. My father having this awful disease can be difficult but the staff there are excellent, they have got to know him and what he likes/dislikes, and their patience is unlimited!
I'm not allowed to add names here, but I have to give special praise to a lady who I can't thank enough for all the kindness and understanding she shows my father.
It's such a relief to know that my father is being well looked after.
Thank you again to everyone who works there!

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

It's so good to hear that your dad is well taken care of and is feeling safe and happy at Garden House! Our teams will strongly appreciate your kind words, we will pass on your lovely message to the staff at the home - hopefully your lovely message will reach the person you've referenced in your review.


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Review from Joanne C (Daughter of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is a resident of Garden House. She is treated with respect, care, and dignity. Her health, well-being, and cleanliness is always top priority.
The Garden house has a warm, calm, happy, and caring atmosphere.
The wonderful entertainment schedule includes activities to suit everyone's needs.
She
is very well cared for thank you

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

We are so glad to hear your mum is happy at Garden House, Joanne! Our staff always prioritise residents' happiness and well-being and it's lovely to hear that their hard work shows and is appreciated.


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Review from A O (Cousin of Resident) published on 3 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since her arrival at Garden House my cousin’s general health has improved due to the care and attention she has received. She has opportunities to take part in the many activities staff work hard to provide. She particularly enjoys the garden and outside trips. It’s reassuring to know that her well-being
is a priority for the staff.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

It's lovely to hear that your cousin's health has improved and she is having a wonderful time at Garden House - every team, from management to carers, to staff at head office, work hard to make sure exactly that is the case, that residents are happy and healthy in our homes.


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Review from Moira D (Daughter of Resident) published on 3 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Garden House just under a year ago, she had fallen and broken her hip and because of dementia was unable to return to her own home. From my very first phone call (covid restrictions meant, no viewing of the room) the manager gave me confidence that mum would be well looked after. How
right she was, mum has settled in well and made friends with both residents and staff. Everyone is caring and it's all the little extras that make mum feel part of "one big special family". The team at Garden House has turned a very hard family decision into a very happy outcome. Thank you all.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Hi Moira, we are so happy to hear that your mum is feeling great and at home in Garden House. Our teams, from care staff to activities coordinators to management, are always working so hard to make sure each and every resident is cared for and the happiest they can be living with us - we will pass on your kind message to the rest of the team.


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Review from D W (Wife of Resident) published on 3 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care of residents is really good, kind caring staff so happy residents.
Recovering from Covid restriction, which they have coped with very well can only improve the friendliness.
Trips out in the sunshine always a big help.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Thank you for the kind words - it's wonderful to hear that your loved one is happy at our home. From care to activities to our staff, every aspect is extremely important for building the perfect home for our residents.


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Review from Kerry L (Granddaughter of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When the time came for our nana to move into residential care we were strict about finding the right place for her. Having worked in care for a good number of years myself and a few of the family had the experience of good and not so good care homes so we took our time before deciding upon a place.
We are so pleased we chose Garden House. Nana has settled in really well and the staff really go above and beyond to give the residents the best quality of life. It is obvious that they really care. Nana has always been someone who was reluctant to join in but it's so lovely seeing her taking part in the many activities on offer and looking genuinely happy.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Thank you for your lovely review, Kerry. We are so pleased your nana has settled in well and is enjoying her time at Garden House! We will pass your kind words on to the rest of the team there.


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Review from R H (Niece of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have experienced the best of care for Aunt, a special lady. Attention to detail in all walls, good communication from all staff at all times. Good atmosphere throughout the home, the staff have shown extreme care, consideration, kindness with a total professional understanding of needs. We cannot
thank Garden House enough.

Reply from Charlotte Frankland, Marketing Executive at Garden House

Thank you so much for your lovely review of Garden House. I will pass your comments onto the team.


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Review from D A (Son of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment of entering Garden House, we knew it was right. My father spent four very happy years here. First few years enjoying the many outings and daily entertainment on offer and staff banter. He thrived in the environment, and although we visited, he quickly made friends and new relationships
with the staff and residents. Life was good. This last year he became frail, and his needs changed. The staff and managers should be proud of themselves. They work so hard, especially in these exceptional times.

Reply from Charlotte Frankland, Marketing Executive at Garden House

Thank you for your lovely review of Garden House. I will pass your comments onto the team.


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Review from Irene B (Daughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the standard of care provided by Wellburn Care Homes and Garden House in particular. The standard of cleanliness is excellent. The facilities and activities are of the highest quality but most importantly they care about the residents.

Reply from Charlotte Frankland, Marketing Executive at Garden House

Thank you so much for your review of Garden House! I will pass your comments onto the team!


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Review from L G (Daughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum sadly passed away in July. Mum's care was outstanding in many ways. None more than when she was on palliative care. All staff were so caring and loving towards Mum and her family. It made Mums passing a little more easier to bear. I wouldn't hesitate in recommending Garden House to anyone.

Reply from Charlotte Frankland, Marketing Executive at Garden House

Thank you for your lovely review of Garden House. I will pass your comments onto the team.


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Review from K R (Daughter of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suddenly died on 20/11/19. I wish to God that she'd been at the Garden House from the beginning of her care. The manager and her staff are simply marvellous. My mum was content and happy having been let down by a previous care home.
I cared for my mum for 12 and a half years, she needed 24
hour care, social services let her down and I couldn't cope. Thank you Garden House.

Reply from Charlotte Frankland, Marketing Assistant at Garden House

Thank you for your lovely comments about Garden House! I will pass them onto the team :)


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Review from Neil F (Son of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was extremely well looked after in Garden House. The staff were always very helpful and cared for Dad, attending to all his needs. The care he was given meant that as a family, we could relax knowing Dad was being looked after by a kind and compassionate team.

Reply from Charlotte Frankland, Marketing Assistant at Garden House

Thank you for your lovely comments about Garden House. I will pass your comments onto the team.


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Review from A B (Nephew of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall standard very good, staff always willing to help no matter what the request asked. Residents treated well and activities plentiful which are an integral part of caring for people.

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Review from Sally H (Daughter-in-law of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent the last few months of her life in Garden House.
The family were delighted with the care she received. We had peace of mind that she was in a safe, caring environment.
The staff were lovely and we were impressed with the range of activities provided. Nothing was too much trouble
to make her happy. Truly excellent!

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Review from Margaret S (Resident) assisted by family/friend published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy here, facilities excellent.

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Review from S N (Cousin of Resident) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very friendly and easy going for visiting etc. One suggestion to make it even better is a separate visitors lounge away from a TV and maybe in good weather, the residents should be encouraged to sit in the garden. Always a very positive and happy atmosphere.

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Review from J D R (Husband of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident for almost three years and the quality of care was always excellent. The staff were kind and considerate and were willing to help with any care that my wife needed.


The home was always spotlessly clean and tidy with all washing done and put away. My family and I have no

hesitation in recommending Garden House Residential Home.

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Review from C D (Wife of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Garden House care home was a lovely place, very well kept, very clean.
The staff were so helpful and kind, nothing was any trouble for them.
Food was lovely too, also good facilities.
I would highly recommend Garden House.
My husband was very happy there.

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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Garden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for Garden House is calculated as follows: ( (166 Excellents x 5) + (23 Goods x 4) ) ÷ 189 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Garden House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

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Maureen Simmie

Job Title: Home Manager

Joined: 2002

Maureen has worked in the care industry for 20 years in total. She started as a Care Assistant after being made redundant in her previous career. Maureen soon discovered that care was the career path she wanted to pursue, and started working for Wellburn Care Homes in 2002. She has since progressed through the company to management.


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Freda Steel

Job Title: Deputy Manager

Joined: 2005

Freda has worked within the care industry for fourteen years, the last thirteen of which she has spent at Garden House. She started at Garden House as a Care Assistant and Activities Coordinator. Freda has since progressed within Wellburn Care, first to a Team Leader position, before being promoted to Deputy Manager.