Garden House

174 Main Street, Spittal, Berwick-upon-Tweed TD15 1RD
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9.9 46 Reviews
  • Garden House, Berwick-upon-Tweed
Garden House is a luxury residential care home, set in the small seaside town of Spittal, and a short walk from Berwick upon Tweed’s seafront. Their 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Garden House, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Garden House, and discover your kind of home.

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Care Provided by Garden House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Maureen Simmie (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Garden House Reviews (46)

Total of 46, showing 41-46
9.9

Garden House has a Review Score of 9.9 (9.878) out of 10, based on 16 reviews in the last 2 years. Over all time Garden House has 46 reviews.

Overall Experience

  • 38
  • 8
  • 0
  • 0
  • 0

Date Published

46
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30

Review from Helen C (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Garden House for 3 years until her death this month and from the day she moved there, she was treated with dignity, care and love. I was always informed about any changes in her health and I was given as much support as Mum was during her trips to hospital. Despite having Alzheimers, Mum
blossomed with the activities presented to her, even taking up knitting again. Whenever I went to visit her, Mum was always happy and if I couldn't get a smile then a member of staff usually could.


Garden House is a true home from home in all aspects and I would highly recommend it to everyone.


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Review from Christine M (Daughter of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well looked after.
All the staff know her by name and she is treated with respect and dignity. The staff are friendly and helpful. Occasionally, there is entertainment laid on for the residents and my mum loves going on outings.
I visited last month when the residents and friends/family
were invited to a Strawberry tea.
Although there is internet connection in the office, it would be nice to access it in my mum's room when I visit as a way of keeping in touch with family.

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Review from V T (Friend of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in Garden House for 14 months. She is really happy there and constantly tells me how good all the staff are. I visit fairly regularly and have always been made to feel very welcome. All the staff are calm and helpful, nothing is too much bother for them, and they are willing to
help in any way they can. I find the staff really listen to the resident's family and friends when they are talking to them. They have an excellent social programme for those who want to use it. All are encouraged to join in. The premises are immaculate, as are all the residents. All the staff show great respect for privacy and encourage as much independence as possible.

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Review from Ronnie T (Brother of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother had been placed in a number of care homes before we were recommended Garden House. We found this care home way ahead in every department of the previous home tried. (Well done).

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Review from Joyce M (Friend of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On each visit to my friend, I can see how happy, relaxed and very well cared for she is, with excellent staff to care for her every need.

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Review from Arthur M (Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I must emphasise at this point that I do not have do not have dementia but I am severely disabled and am not able to look after myself. For this reason, I go to Garden House to enable my wife, who cares for me to have a break. I have been to Garden House three times now and have found them very helpful.
I
have had visitors who have commented on the good standard of the accommodation. I won't consider going anywhere else.

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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Garden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for Garden House is calculated as follows: ( (166 Excellents x 5) + (23 Goods x 4) ) ÷ 189 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Garden House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (2)

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Maureen Simmie

Job Title: Home Manager

Joined: 2002

Maureen has worked in the care industry for 20 years in total. She started as a Care Assistant after being made redundant in her previous career. Maureen soon discovered that care was the career path she wanted to pursue, and started working for Wellburn Care Homes in 2002. She has since progressed through the company to management.


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Freda Steel

Job Title: Deputy Manager

Joined: 2005

Freda has worked within the care industry for fourteen years, the last thirteen of which she has spent at Garden House. She started at Garden House as a Care Assistant and Activities Coordinator. Freda has since progressed within Wellburn Care, first to a Team Leader position, before being promoted to Deputy Manager.