Harwood Court Reviews (49)
Harwood Court has a Review Score of 9.2 (9.193) out of 10, based on 6 reviews in the last 2 years. Over all time Harwood Court has 49 reviews.
Review from L J (Son of Resident) published on 14 October 2024
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5.0 out of 5
Has a real feel-good atmosphere among all staff including management, carers, cooks and even the maintenance man. Long may it continue.
Reply from George Ward, Home Manager at Harwood Court
Thank you so much for your review. The staff are over the moon that you are happy with the quality of care received. We pride ourselves on our home and the staff work extremely hard to improve the quality of life for all our residents. Thank you again for this kind review, it means the world to us all.
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Review from C T (Daughter of Resident) published on 7 October 2024
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5.0 out of 5
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Review from S H (Son of Resident) published on 30 September 2024
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5.0 out of 5
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Review from L H (Daughter-in-law of Resident) published on 23 September 2024
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5.0 out of 5
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Review from K M (Daughter of Resident) published on 28 November 2023
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5.0 out of 5
Reply from George Ward, Home Manager at Harwood Court
Thank you for your lovely feedback, it really does make a difference to myself and the team to see that our hard work and dedication to providing a high-quality service is seen in such a positive light. We value every resident and not only care for them but also their family members. This is a culture which is led by our values which underpin everything we do here at Harwood Court. We look forward to continuing caring for your father and supporting you all in any way we can.
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Review from Paul R (Son of Resident) published on 15 August 2023
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5.0 out of 5
After a week of respite, he asked to stay permanently.
He
The staff here are superb and made Dad feel like a member of a bigger family. His care was brilliant and he really loved everyone at Harwood Court.
I would certainly recommend this care home and believe that Dad's life was extended as a result of living here.
Reply from George Ward, Home Manager at Harwood Court
Thank you for your review; I will share it with the team. Your dad was such a huge part of our home and helped shape so many parts of what we do here at Harwood Court; setting our tables daily ready for our lunch service. It was a privilege to take care of your dad and the whole team felt so much grief when he left his home for the last time, he will never be forgotten.
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Review from Lilian B (Friend of Resident) published on 31 October 2022
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5.0 out of 5
On the occasions, I visit the home I have been impressed with all I have encountered. Through my involvement and connection with the local methodist church, I have a long standing connection - the main advantage I feel is the size of the home which appeals
Reply from Cheryl Taylor, Home Manager at Harwood Court
Thank you for your lovely comment it really does make a difference to me and the team to see that our hard work and dedication to providing a high-quality service is seen in such a positive light. The home has recently undergone a refurbishment and I am pleased to say it has turned out beautifully and will benefit all our residents ensuring they have a nice environment to live in. We look forward to seeing more of you in the future.
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Review from Elizabeth B (Daughter of Resident) published on 7 October 2022
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5.0 out of 5
Reply from Sarah Bell, Home Manager at Harwood Court
Thank you for the review; I will share it with the team. Your dad was such a huge part of the home and helped shape so many parts of what we do, helping design the garden areas, getting involved in recruitment, the menu planning and not forgetting his wonderful letters - we miss them so much. It was a privilege to take care of your dad and the whole team felt so much grief when he left his home for the last time, he will never be forgotten.
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Review from A B (Granddaughter of Resident) published on 6 October 2022
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5.0 out of 5
Reply from Sarah Bell, Home Manager at Harwood Court
Thank you for taking the time to complete your review, It is so important to us that everyone is in control of their lives in their home here at Harwood Court and it is lovely that you have noticed that. I do agree your Gran appears to really enjoy being here and is starting to create some bonds with our other residents, which is wonderful. I will share your lovely review with our team who will really appreciate your feedback.
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Review from Geoff B (Son of Resident) published on 6 October 2022
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5.0 out of 5
Cannot
Reply from Sarah Bell, Home Manager at Harwood Court
Thank you for your review, I am so pleased that you are happy with your mum's care. She has been on a real journey since she came to live with us and I do agree her health and wellbeing have improved greatly, she has such a beautiful smile every day when I say good morning to her. I will share your review with our team and as always if there is anything else we can do please let us know.
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Review from Ken B (Son of Resident) published on 16 September 2022
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5.0 out of 5
I live in Chesterfield and management have been excellent in keeping me informed of even minor changes.
I cannot thank you all enough.
Reply from Sarah Bell, Home Manager at Harwood Court
Thank you for taking the time to complete a review, your mum has been on a journey with us and it is great to see we have now been able to get her engaged in activities and socialising with others. We have really noticed a positive change in her wellbeing. Your mum is so lucky to have such a wonderful family around her. I hope, over the coming months, you can all come into the home and enjoy taking part in activities with your mum.
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Review from K K (Daughter of Resident) published on 26 August 2022
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5.0 out of 5
I am extremely grateful for the care provided for my Mam.
Reply from Sarah Bell, Home Manager at Harwood Court
Thank you for the lovely review, the team try really hard to keep the home clean and tidy even through our refurbishment so I am pleased this is noticed and appreciated. We value every resident and not only care for them but also their family members, this is a culture which is led by our values which underpin everything we do. We look forward to continuing caring for your mum and supporting you all in any way we can.
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Review from Susan B (Daughter of Resident) published on 24 August 2022
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5.0 out of 5
Reply from Sarah Bell, Home Manager at Harwood Court
Thank you for completing the review, we all care a lot for your mum and she is a huge part of our family here. I am so pleased you are happy with your mum's care and she definitely does enjoy the activities. The way your mum has improved from when she first came to live at the home has astounded me, her caring nature shines through every day and she is a joy to be with.
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Review from Audrey L (Daughter of Resident) published on 24 April 2022
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5.0 out of 5
Reply from Sarah Bell, Home Manager at Harwood Court
Thank you for the lovely review, we love having your mum live with us, she has settled in so well and it was lovely to hear her say she wanted to stay after being here for a few days. I will share your comments with the team and I hope you both enjoyed your afternoon tea here at the home.
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Review from Ken C (Son of Resident) published on 31 January 2022
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5.0 out of 5
She is benefitting from the friendly staff and activities.
Reply from Sarah Bell, Home Manager at Harwood Court
Thank you for completing a review, I know how much of a tough time your mum has had and it is beautiful to see her flourish here at the home, she really does love chatting with the staff and other residents. She has a beautiful smile and I hope she goes from strength to strength with us.
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Review from C W (Daughter of Resident) published on 22 November 2021
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5.0 out of 5
Thank you so much to all the staff for making us both feel so welcome.
Reply from Sarah Bell, Home Manager at Harwood Court
Thank you for the review, it was a pleasure to have your mum living with us for a little while, she is such a beautiful lady with a kind heart and we would have loved her to stay. I have shared your review with the team who are all very grateful.
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Review from Judith P (Daughter of Resident) published on 27 September 2021
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5.0 out of 5
Reply from Sarah Bell, Home Manager at Harwood Court
Thank you so much for your wonderful review, we all miss your father so much, he was such a kind and caring man. We were so lucky to meet him and spend so many special moments with him. We will also miss you as you became part of our Harwood Court family too.
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Review from Kit T (Son of Resident) published on 27 September 2021
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5.0 out of 5
Reply from Sarah Bell, Home Manager at Harwood Court
Thank you for your review. The staff do care deeply about every resident, caring for your loved one is an absolute privilege. Our team embody the MHA values and I will share your kind words with the team who will really appreciate your feedback, thank you.
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Review from Joy B (Daughter of Resident) published on 29 July 2021
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5.0 out of 5
Reply from Sarah Bell, Home Manager at Harwood Court
Thank you for the lovely review, we really care for your mum and have always been so pleased when she has decided to come and stay with us time and time again. To have your mum come and live with us permanently now is a real honour. Thank you once again.
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Review from Ann P (Daughter of Resident) published on 29 July 2021
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5.0 out of 5
Reply from Sarah Bell, Home Manager at Harwood Court
Thank you very much for the lovely review, we work so hard to try and get it right and it is good to know we are. We care deeply for your mum and love to see her smiling every day.
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Overview of Review Score
The Review Score of 9.2 (9.193) out of 10 for Harwood Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.736 for Harwood Court is calculated as follows: ( (53 Excellents x 5) + (19 Goods x 4) ) ÷ 72 Ratings = 4.736
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.457 Points relating to the number of positive Reviews for Harwood Court is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 6 Positive Reviews ÷ 7 = 0.857
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.