Harwood Court Reviews (49)
Harwood Court has a Review Score of 9.2 (9.193) out of 10, based on 6 reviews in the last 2 years. Over all time Harwood Court has 49 reviews.
Review from Isabella B (Wife of Resident) published on 13 July 2021
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Overall Experience
5.0 out of 5
Reply from Sarah Bell, Home Manager at Harwood Court
Thank you so much for the beautiful review, we care deeply about everyone we care for and always want to make the experience of living at home with us as personal and pleasurable as possible. Your loved one is a pleasure to care for and we can’t wait to spend more time with family members when restrictions are eased.
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Review from S H (Daughter of Resident) published on 9 June 2021
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Overall Experience
4.0 out of 5
Reply from Sarah Bell, Home Manager at Harwood Court
Thank you for taking the time to complete a review, we all work really hard at Harwood Court and we appreciate every review we receive to help us improve and identify what we are doing really well. We hope that once the home is refurbished you will notice a marked improvement in facilities. Thank you once again, I will share this with the team.
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Review from H T (Daughter of Resident) published on 20 May 2021
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5.0 out of 5
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Review from J M (Son of Resident) published on 8 April 2021
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5.0 out of 5
Reply from Sarah Bell, Home Manager at Harwood Court
Thank you so much for your lovely review; we do genuinely care about every one of our residents' body, mind and spirit. The staff have worked really hard during the pandemic to help keep everyone safe, giving up contact with people they love the most, to try and keep the home free from COVID-19.
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Review from L G (Daughter of Resident) published on 27 July 2020
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5.0 out of 5
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Review from C J (Daughter of Resident) published on 25 June 2020
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Overall Experience
5.0 out of 5
Reply from Caroline Thomas, Home Manager at Harwood Court
Thank you very much for your compliment; we are all very proud of the friendly atmosphere in our home and the fun we have.
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Review from J T (Daughter of Resident) published on 25 June 2020
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5.0 out of 5
Reply from Caroline Thomas, Home Manager at Harwood Court
Thank you for your lovely review, I love that you want to book your own room, it shows how much faith you have in us to care for your Mum.
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Review from N S (Daughter of Resident) published on 25 June 2020
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5.0 out of 5
Can't fault the care and attention shown to us after 12-weeks.
Thanks to you all.
Reply from Caroline Thomas, Home Manager at Harwood Court
Thank you so much for your review, as you say these are difficult time. Knowing we have your trust and support is amazing.
We will see you all for a party soon, I hope!
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Review from Enid A M (Wife of Resident) published on 10 July 2019
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5.0 out of 5
Thank you all.
Reply from Caroline Thomas, Home Manager at Harwood Court
Thank you for your lovely words. It was a pleasure supporting both you and your husband; we were sad to see you both go but pleased with the part we played in reuniting you after so many years of marriage.
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Review from D O (Son of Resident) published on 14 June 2019
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Overall Experience
5.0 out of 5
Reply from Caroline Thomas, Home Manager at Harwood Court
Thank you for your review; it's lovely to know that we are getting it right. Your mum is an amazing lady whose strength is inspiring. I will pass on your kind words to the rest of our “family” here at Harwood Court.
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Review from E T (Daughter of Resident) published on 14 June 2019
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Overall Experience
4.0 out of 5
Reply from Caroline Thomas, Home Manager at Harwood Court
Thank you so much for your kind words. You and your mum are a big part of our family, I will share your review with the team.
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Review from Helen B (Daughter of Resident) published on 10 October 2018
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4.0 out of 5
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Review from Ian L (Son of Resident) published on 10 October 2018
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5.0 out of 5
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Review from Elizabeth W (Daughter of Resident) published on 1 October 2018
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5.0 out of 5
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Review from Callum N (Grandson of Resident) published on 1 October 2018
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5.0 out of 5
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Review from S B (Daughter-in-law of Resident) published on 3 September 2018
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4.0 out of 5
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Review from W L (Son of Resident) published on 20 July 2018
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4.0 out of 5
They also treat everyone with respect and we are confident that their combined efforts will ensure the proper outcomes with patient care.
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Review from Alan G (Son of Resident) published on 6 April 2018
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Overall Experience
5.0 out of 5
Reply from Yvonne Reilly-Cooper, Area Manager at Harwood Court
Thank you for your kind words, our manager and her team work extremely hard each and every day.
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Review from Judith G (Daughter of Resident) published on 6 April 2018
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Overall Experience
5.0 out of 5
Reply from Yvonne Reilly-Cooper, Area Manager at Harwood Court
Dear Mrs G, please accept our sincere Condolences and allowing our manager and her team to care for your Mother in Law.
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Review from Derrick B (Resident) assisted by family/friend published on 19 December 2017
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Overall Experience
4.0 out of 5
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Overview of Review Score
The Review Score of 9.2 (9.193) out of 10 for Harwood Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.736 for Harwood Court is calculated as follows: ( (53 Excellents x 5) + (19 Goods x 4) ) ÷ 72 Ratings = 4.736
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.457 Points relating to the number of positive Reviews for Harwood Court is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 6 Positive Reviews ÷ 7 = 0.857
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.