Heatherdale

Grey House, South Broomhill, Morpeth NE65 9RT
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9.9 62 Reviews
  • Heatherdale, Morpeth
Heatherdale is a luxury residential care home, situated in the village of Broomhill in Morpeth. The beautiful home sits in private grounds, in the small, quiet village in the heart of Northumberland. The home boasts award-winning gardens, homely interiors and idyllic surroundings. Their 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Heatherdale, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Heatherdale, and discover your kind of home.

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Care Provided by Heatherdale

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Allison Moore (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2001

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Heatherdale Reviews (62)

Total of 62, showing 1-20
9.9

Heatherdale has a Review Score of 9.9 (9.946) out of 10, based on 14 reviews in the last 2 years. Over all time Heatherdale has 62 reviews.

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Review from Debbie R (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to live at Heatherdale after a sudden decline in his health meant he could no longer stay in his own home. The staff made him feel very welcome, right from the beginning. His room was bright and clean and had a view over the beautiful gardens. Dad was able to join in activities when he
was well enough and thoroughly enjoyed himself, there was always something going on when we visited. Dad loved the food and the meals were always well presented and tempting. I cannot praise the staff enough for their care of Dad. He became very poorly and they always treated him with care and dignity. They always went the extra mile for him. Every member of staff is kind, caring and approachable. They always found time to answer our questions and reassure us. Heatherdale is a lovely home with brilliant staff and I will always be grateful to them for making my Dad's last few weeks stress free and comfortable.

Reply from Wellburn Care Homes, Marketing & Activities at Heatherdale

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with your dad's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Heatherdale.


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Review from I B (Grandson of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to express my deep gratitude to the staff at Heatherdale for their exceptional care of my grandmother. They have made a challenging transition much easier for our family.
Thank you to the entire team for your dedication and kindness. You truly create a welcoming and caring environment for both
residents and families.

Reply from Wellburn Care Homes, Marketing & Activities at Heatherdale

Thank you so much for your kind words. We are so glad to hear that our team was able to support your family during this transition. Creating a welcoming and caring environment is so important to us and your family's needs are just as important to us as your grandmother's. I'll be sure to pass your gratitude and kind words on to the staff at Heatherdale.


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Review from Alison G (Daughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my gratitude for the care you are giving my Mam in Heatherdale.
All the staff are amazing you can see the passion they have for their jobs and residents.
I would like to thank you all for the support you have given me without that this journey would have been so much harder.

Reply from Wellburn Care Homes, Marketing & Activities at Heatherdale

Thank you for your kind words. We're so pleased to hear your mother is receiving the care she needs and that our staff's passion for the role is being recognised. We'll ensure that these kind words are passed on to the team at Heatherdale.


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Review from Lindsey B (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a great big thank you to all the staff at Heatherdale for making a really difficult decision go smoothly. The care that Mam receives is nothing short of amazing. Nothing is ever a bother. They keep you informed of everything you need to know.
From Mam starting with daycare, then respite, and now
resident the support for Mam and the family has been fabulous and very much appreciated.
Mam has settled well, the activities and interaction with staff has been beneficial for Mam's physical and mental well-being.
Thank you the manager and all the staff for your kindness, compassion and dedication, you make all residents and their families happy, cared for and welcome.

Reply from Wellburn Care Homes, Marketing & Activities at Heatherdale

Thank you so much for your heartfelt review! We are thrilled to hear that your experience at Heatherdale has been positive and that your mam has settled in well. It's wonderful to know that their compassion and dedication have made a difference for both Mam and your family. Your kind words encourage us to keep delivering the exceptional care we strive for every day. Thank you once again for trusting us with your mam's care! We'll ensure these kind words are passed on to the team Heatherdale.


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Review from S B (Relative of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been a resident at Heatherdale for 6 weeks respite care and has received excellent care and support.
She has been very well cared for and all of the staff are very kind and helpful.
Particular praise for the manager who keeps me very well informed with difficult decisions and navigating
the care which my relative receives.

Reply from Wellburn Care Homes, Marketing & Activities at Heatherdale

We are thrilled to hear that your relative has had a positive experience during their 6-week stay with us at Heatherdale. We're grateful for your feedback on their kindness and helpfulness. We're also pleased to hear that our manager has been able to provide you with the information and support you need during this time, and we appreciate your recognition of their efforts, and we'll ensure to pass the feedback onto the team at Heatherdale.


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Review from A F (Son-in-law of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and atmosphere at Heatherdale always give you reassurance that your loved one is being cared for by a professional, caring and kind organisation. Well done to all.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Heatherdale

Thank you for your lovely review of Heatherdale. We're thrilled to hear that you are happy with the quality of care your loved one is receiving and we will make sure to pass on your kind words to the rest of the team.


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Review from J G (Grandson of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the two months I have been visiting, the care home and staff have been excellent and made a difficult transition very pain free. They support the resident and family very well and answer questions quickly and effectively.

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Review from Sandra D (Daughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident at Heatherdale for nearly a year now, it was the biggest decision I have ever had to make. But from the day I went to look around I can honestly say I knew straight away it was the best home for her. The staff are just brilliant, all of them, totally resident-focused, the
kindness, compassion and sympathy they show to the residents and family members is above and beyond what you would expect. Nothing is a trouble to them. We were going to have her come for breakfast and lunch on Christmas Day but they have so much on in the morning we have had to skim it down to just lunch. Absolutely a fantastic place and it's all down to the staff, purely brilliant, thank you all for making Mam's stay with you a happy time, would recommend Heatherdale 100%.

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Review from Helen G (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It will be a hard task to write a review which does justice to the love, care and support my father was shown when he became a resident at Heatherdale. From the moment you enter Heatherdale you can feel the warmth and affection between the staff and residents and the sense of community that exists.
From
the very start, the manager and her staff made the transition for my father from living independently at home into residential care as stress-free and happy as they possibly could. Any request no matter how trivial was answered with the manager's unswerving response that this was now my father's home so of course his wishes would be complied with. The compassion and professionalism shown by the manager and every member of her staff cannot be praised highly enough. The respect and welcome shown by all of them to everybody who enters Heatherdale and the obvious pride they have in their home is a glowing testament to the love and hard work they all share. With my gratitude always for your kindness.

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Review from Dennis H (Friend of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my friend by Heatherdale was exemplary during his two-year spell until he sadly passed away. Heatherdale is well managed with compassion and consideration. Every member of staff without exception was caring and professional to both their residents and visitors. Well done and thanks
to all at Heatherdale.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Heatherdale

We are deeply touched by your kind words and please accept our deepest condolences for your loss. Your acknowledgment of our team's compassion, professionalism, and dedication means a lot to us and we will make sure to pass on your kind words to the rest of the team at Heatherdale which I'm sure will be much appreciated.


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Review from Vic C (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident at Heatherdale for around three months now and I cannot praise the staff enough. They have developed a wonderful culture of genuine care and compassion which filters into every aspect of the residents' lives. They have worked very closely with me to understand my mam's needs
which can be quite complex at times. My mam really enjoys living there and is always entertained with the many activities that the team works so hard at. This is an amazing place and anyone would be lucky to be placed here.

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Review from S B (Daughter of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a care home for a loved one then look no further than Heatherdale. My mother has been a resident since April and her behaviour (due to dementia and a brain injury) has made her challenging, to say the least. Their determination to keep her calm and settled is extraordinary and
I cannot thank them enough for keeping my mum safe. Every member of staff always has a smile and the food and rooms are excellent. I feel very lucky to have found Heatherdale.

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Review from Glynis D (Cousin of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my cousin has been living in Heatherdale I have been very impressed by the care and attention given to him by the staff. He has always been treated with respect and dignity! Heatherdale has a lovely welcoming family atmosphere and he is made to feel part of the family. With many thanks fo
all at Heatherdale.

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Review from Karen S (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, interest and knowledge show to myself and my mother was excellent. The staff were professional and diligent - keeping mne aware of mothers situation. They cared for her and sought medical advice quickly and calmly.
An amazing clean, attractive and fun place for staff and residents .
Highly
recommended.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Heatherdale

Thank you for your lovely review of Heatherdale. We are so pleased you are happy with the level of care your mother is receiving and it is lovely to hear you thought the staff were both professional and diligent too. We will pass on your kind words to the rest of the team at Heatherdale as I'm sure they will be much appreciated!


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Review from Michael T (Husband of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident at Heatherdale for a two-week period while we relocated from South West Ireland to Northumberland. She was very nervous about the stay but very quickly settled on arrival and was surprised to get her unique breakfast (dry Weetabix, Muesli and Corn Flakes!) I was very impressed
at the manager's very professional assessment and completion of the induction, in addition, I had forgotten to bring my wife's medicines from Ireland but she contacted our Irish GP and resolved this quickly. The staff without exception exuded kindness and efficiency. I felt very confident leaving my wife there. I fully recommend this care home and am happy to complete this review.

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Review from M T (Next of Kin) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just like to say a big thank you to all the staff at Heatherdale. I am a family member for one of your residents and they are always accommodating when we come in. No problems with the care in the home. Staff reassuring every time we come in with health information. She is always happy when we come
in.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Heatherdale

Thank you for such a lovely review! We are so pleased to hear that you are happy with your loved one's care and accommodation here at Heatherdale, our staff will appreciate the testimony - we will pass your kind words onto our team.


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Review from Pam A (Daughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam moved into Heatherdale after a fall left her with a broken ankle, needing help to get around. At 88 mam was very nervous about going into respite care but the staff were lovely and friendly and put her at ease, which helped her to settle in with the minimum of fuss and stress to herself and her
family, she is now getting all the help she needs. A big thank you to all the staff.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Heatherdale

Thank you so much for the lovely feedback - we are so happy to hear your mother has been feeling better since coming into Heatherdale! All of our teams work so hard to make sure residents feel better and happier, and it's encouraging to see this is the case.


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Review from Julie P (Niece of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is in the mid stages of Alzheimer's. When it was no longer possible to care for her at home we looked for somewhere she would be happy and safe. She is now settling in well, making friends with other residents, having her hair and nails done regularly and joining in the many activities and outings
that Heatherdale offers. She loves her garden room and the garden itself of course and has commented on how good the food is! A definite plus from my aunt.
The staff are fantastic, respecting her dignity at all times, helping her maintain her independence where possible, and generally encouraging and supporting her in what is, of course, a difficult transition for anyone to make. Heatherdale came highly recommended by professionals caring for my aunt and by people we know who have had relatives as residents here. I would not hesitate to recommend the service in turn to anyone looking for a really excellent placement for their loved one.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Heatherdale

Hi Julie, thank you for sharing your lovely experience with our home! We are so glad to hear your aunt is having a fabulous time with us, and enjoying every aspect of Heatherdale - from the food to the activities to the care itself. Your recommendation means a lot, and we will pass on your encouragingly kind message to the rest of the team.


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Review from Helen G (Daughter of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had lived for 92 years independently because of her growing frailty and dementia the time came to seek a care home for her.
The staff at Heatherdale have helped so much in making that transition as smooth as possible. They are caring and thoughtful and have good routines and procedures in
place to support my mother who now, after only a few months looks much more healthier and cared for than she did when she was living on her own.
It has been so difficult for her after the last two and a half years of Covid but she is now getting her hair done when the hairdresser calls, enjoying teas in the beautiful garden, regular baths, regular meals in the dining room and help getting dressed and undressed and she looks so much better for it.
Thank you staff at Heatherdale.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Heatherdale

Helen, thank you for the kind words - it's so lovely to hear that mum has had a smooth and frictionless transition into Heatherdale. It makes us even happier to hear that she has improved since coming into our home! Our staff will be flattered by your kind words about them - we will pass your message on to the rest of the team.


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Review from Jean S (Daughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Heatherdale for 18 months. Throughout that time she has been very well cared for, in every aspect, in a kind and understanding way to try and ease her anxieties which have come with dementia. The staff respect her dignity at all times whilst letting her maintain her independence
as much as possible. Whenever she has needed medical attention they have been prompt to engage the GP and other professionals and have taken her for hospital treatment as well.
The team are always friendly and cheerful and work hard to make Heatherdale a homely and happy place for everyone. There is a varied programme of activities for all to enjoy if they wish. Throughout the year special days and occasions are celebrated and birthdays are never forgotten.
The family are very impressed with the dedication of all who work at the home and can’t thank them enough for the care and support they give.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Heatherdale

Hi Jean, it's wonderful to hear that your mother is happy at Heatherdale. From our care staff to our Activities Coordinator, to our home manager - everyone is always working hard with the residents' happiness and wellbeing as their priority. It is lovely to see this appreciated, we will pass on your kind message to the rest of the team.


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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Heatherdale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.946 for Heatherdale is calculated as follows: ( (157 Excellents x 5) + (9 Goods x 4) ) ÷ 166 Ratings = 4.946

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heatherdale is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (1)

Allison

Allison Moore

Job Title: Home Manager

Joined: 2004

Having worked at Heatherdale for 20 years, Allison’s journey with Wellburn Care Homes started in 2003 when she joined Heatherdale as a Care Assistant. In 2006, Allison was promoted to Team Leader before working her way up to management, becoming Home Manager of Heatherdale in 2008. Allison finds the job very rewarding and enjoys the diversity of the role as no two days are the same.


Qualifications:
- HSC Level 4
- LMC Level 4


Frequently Asked Questions about Heatherdale

What types of Care is Heatherdale registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heatherdale provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Heatherdale have?

There are 36 Single Rooms.

What are the Facilities & Services at Heatherdale?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Heatherdale to the centre of Morpeth?

9.2 mile(s) as the crow flies, distance by road may be significantly further.