Heatherdale

Grey House, South Broomhill, Morpeth NE65 9RT
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Top 20 carehome certificate
9.9 62 Reviews
  • Heatherdale, Morpeth
Heatherdale is a luxury residential care home, situated in the village of Broomhill in Morpeth. The beautiful home sits in private grounds, in the small, quiet village in the heart of Northumberland. The home boasts award-winning gardens, homely interiors and idyllic surroundings. Their 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Heatherdale, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Heatherdale, and discover your kind of home.

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Care Provided by Heatherdale

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Allison Moore (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2001

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Heatherdale Reviews (62)

Total of 62, showing 41-60
9.9

Heatherdale has a Review Score of 9.9 (9.946) out of 10, based on 14 reviews in the last 2 years. Over all time Heatherdale has 62 reviews.

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Review from Anne J (Daughter of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Property and grounds are maintained to a high standard. Staff interaction with residents and their visitors is good. Staff members carry out their work calmly which promotes a calming atmosphere.

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Review from Mary N (Wife of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a difficult patient at first but the staff coped with him well, with patience.
They were always concerned with my welfare too, providing me with honest updates on his conditions as well as very welcomed cups of coffee.


My husband suffered from Alzheimer's when he was transferred

from the hospital to Heatherdale. Very soon he was diagnosed to be in need of palliative care. I cannot speak highly enough of the standard of the care he was given. When visiting, which I did every day, he was always comfortable, relaxed and pain-free.


When he died the staff did everything they could to make the distressing situation tolerable. Thank you.


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Review from J D (Sister of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints. Staff very pleasant and caring.

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Review from Mary D (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my mother on several occasions at different times during this week. It is lovely to see her so happy and content. She is taking part in activities and enjoys going out in the minibus. She enjoys mealtimes and it is so nice to see her sat at a table with her friends.
Every time we have
visited we have been welcomed so warmly by every member of staff - no matter how busy they are.
Thank you so much.
P.S. Love the cheese scones.

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Review from Kerry W (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother started attending Heatherdale a few weeks ago. I have been absolutely thrilled by the excellent care and attention she has had. All the girls are amazing.
The manager manges them very well, a fantastic care home! A wonderful team of girls.
They make such a difference to my mother's daily
life - and mine by knowing she is safe and looked after. Thank you Heatherdale.

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Review from Peter W (Son of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Heatherdale after a series of falls in her home and her dementia, at the moment for respite, but this will be probably long term. Although disappointed that she has had to leave her home, I feel she is in a safe homely environment with a caring staff team. It is reassuring
to know she is cared for and that there is an activity schedule to keep her stimulated.

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Review from Elizabeth F (Sister of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With my daughter, I visited quite a few care homes and really took to everything about Heatherdale. First impressions were very welcoming, my brother went in for respite before becoming a permanent part of the Heatherdale family. I say family, as the staff could not have done anything more to make my
brother looked after as I would have wanted. They coped with him exceptionally well as he could be awkward and rude.

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Review from Gillian S (Granddaughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nanna stayed in Heatherdale for the last 19 months of her life. The first room she had was a bit small and dull, but she eventually got a lovely downstairs room with a view of the garden. It's like one big happy family! You are made very welcome when visiting and are free to come and go as you please.
They made my Nanna feel as at home as possible. I appreciate the hard work and commitment of all the staff. Thank you all. I know it's hard work you do.

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Review from Judith C (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both parents have lived here and have been very pleased with staff on both occasions.

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Review from Lisa L (Daughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy to have found a care provider for my mum, she is happy and content. For myself that is worth everything. Thank you, the manager and her lovely care team. My mum loves living at Heatherdale I know this because she tells me.

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Review from D D (Friend of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care in all areas. Residents are clean, well looked after and the staff are very involved in making them feel very much at home. Staff are easy to approach and really take the time to listen.


The home itself is very clean, meals are brilliant and most importantly the

residents are happy.

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Review from David A (Power of Attorney of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only visited my friend twice since he moved into Heatherdale in May 2016. The home is kept in good repair and the gardens tended well. The matron has got to grips with my friend and correctly assesses his somewhat devious ways.


I live in South Yorkshire, 150 miles down-country and I am able

to live my life free from the worry of my friend's activities.

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Review from Sharon J (Friend of Resident) published on 1 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in Heatherdale for 8 months now. Since being in Heatherdale she is so much happier and is enjoying her meals again. We can't fault the staff, nothing is a problem to them. Heatherdale is kept very clean and tidy and there are lots of activities going on for residents.

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Review from D P (Son of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heatherdale is not just a residential home it is a family. A family that not only provides professional and personal care supporting residents but also extending kindness, help and support to families. In recent weeks we have had to face end-of-life palliative care and although ongoing, the staff never
fail to produce an excellent high standard of care and attention.
Heatherdale has kept the family up when down, and every member of staff has shown passion and empathy. I highly recommend Heatherdale to anyone seeking the very best for their loved ones.

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Review from Joy C (Daughter of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the atmosphere and the scene of fun the staff give out when visiting my mother. Her room is immaculate and I liked the idea of her bringing her own things in from home to make her room "her home". She is always presented well and is always happy, she spends a lot of time in the marvellous gardens
having her cigarettes, which staff are more than happy to take her out for, even the non-smokers.

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Review from Rita Lynn W (Daughter of Resident) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very well run. The staff are always friendly and helpful. The manager is very caring and helpful, a lovely woman. They have an excellent choice of meals cooked on site. The garden is ideal, with seating areas, fountain and flower beds. The local doctor visits regularly and is always
available. They hold a summer fayre and also a firework display on 5th November. I couldn't have chosen a better home for my mother.

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Review from Jude (Daughter of Resident) published on 21 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No-one relishes the prospect of entering a care home after leading an independent life, but my late mum was one of those people. Being 90 at the time, unable to cope alone at home on her own, she needed care 24/7, a decision had to be made.


Heatherdale was close to my mum's former home and is extremely

welcoming to family, friends and pets. We were told we could visit any time of the day and the offer of a cup of tea or coffee was always there.


Rooms are cleaned daily and are spotless. Food is also very good. The staff have a great sense of humour with the residents and are all very approachable. They interact well with the residents and know all their little foibles. Their care, kindness and compassion towards my mum was insurmountable, they showed the utmost respect and dignity towards her in her last few weeks. Their Manager should be very proud of them for their consistent care and hard work, and as a family we are very grateful to them all for their care.


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Review from Vivien H (Daughter of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home staff are always pleasant, polite and caring. They know my father's likes, his great grandson's name and when he needs his nails cutting. His grandson married in July and two members of staff smartly dressed, drove him to church 30 miles away, stayed with him explaining what was happening-
until we arrived. They then melted into the background, only to reappear with his wheelchair to take him home after the photographs. I have every confidence that my father is in a safe place and is being well cared for.

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Review from Hilary J (Daughter of Resident) published on 26 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum is almost 100 and a force to be reckoned with!! Almost all of the girls at Heatherdale seem to be 100% dedicated to elderly care. She has been at Heatherdale since May and has gradually accepted that she will stay there. Only because her eyesight has deteriorated so much. She does not have dementia,
but does forget stuff. I am 66 and I forget stuff!! My sister and I are happy that she is being looked after at Heatherdale and have no great concerns about her care. It's a lovely care home.

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Review from Helen B (Daughter of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum became a resident at the above care home in January 2016 following the death of my father in December 22015. Mum has Alzheimers and requires 24-hour care. From the first meeting with the care home manager and her deputy manager, my sister and I felt confident that our Mum would be given the care
she needed. Their approach was professional and so friendly towards Mum and within the first few weeks, we felt that she had settled really well and all the staff welcomed her and was interested in her and her family. They seemed to 'know her' and all her needs, interests etc. We feel we have been supported as a whole family through this sad, very difficult time. Cannot praise the Heatherdale team enough.

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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Heatherdale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.946 for Heatherdale is calculated as follows: ( (157 Excellents x 5) + (9 Goods x 4) ) ÷ 166 Ratings = 4.946

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heatherdale is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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Meet the Team (1)

Allison

Allison Moore

Job Title: Home Manager

Joined: 2004

Having worked at Heatherdale for 20 years, Allison’s journey with Wellburn Care Homes started in 2003 when she joined Heatherdale as a Care Assistant. In 2006, Allison was promoted to Team Leader before working her way up to management, becoming Home Manager of Heatherdale in 2008. Allison finds the job very rewarding and enjoys the diversity of the role as no two days are the same.


Qualifications:
- HSC Level 4
- LMC Level 4