Holywell House Care Centre

Holywell Dene Road, Holywell, Whitley Bay NE25 0LB
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9.8 15 Reviews
  • Holywell House Care Centre, Whitley Bay
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Care Provided by Holywell House Care Centre

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 47 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie McMurrough (Registered Manager)
  • Admission Criteria
    • Ages 63+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Holywell House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250

  • £1250 per week is our fee regardless of the bed type. We offer at an extra cost hairdressing & podiatry appointments. Inclusive of the fee is all entertainment organised by our activities co-ordinator, bed and board as well 24 hour in-house care.
  • (these prices are only a guideline, please contact Holywell House Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitation is from 10am, Hollywell House asks that protected meal times kept as such - these are between 12.30pm-13.30pm and again at 16.30pm-17.30pm. Phone calls with relatives can be arranged.


  • Parking

  • A small car park to the rear of Holywell House which any relative is welcome to use, if the car park is full you are welcome to park at Dale Top not far from the home.


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Holywell House Care Centre Reviews (15)

9.8

Holywell House Care Centre has a Review Score of 9.8 (9.830) out of 10, based on 12 reviews in the last 2 years. Over all time Holywell House Care Centre has 15 reviews.

Overall Experience

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Review from Jane A (Sister of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Almost 4 years since my sister when into Holywell House Care Centre and she is still as happy. Considering she has dementia she is actually better now than when she first went there. Her mind is kept active with the activities she does and the entertainment that is on. She is enjoying life and she is
happy. Thank you to all the staff.

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Many thanks. Activities are a massive part of our daily life here in Holywell House, and we strive everyday to bring something different to the home. We have regular residents meetings and resident's are encouraged to have their say on what they want. We also get involved in the Holywell Village community activities, winning the scarecrow trail, Christmas front door competition and a silver award in Holywell in Bloom for our memory garden. We have something for everyone and if we don't we will create it.


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Review from pat r (Respite Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into Holywell at the end of October 24 until present time on respite care, I am very well looked after and the staff are very pleasant to everyone and helpful. the run up to Christmas was full of fun, laughter and entertainment with everyone from residents to staff having. Lots of fun. Meals
are varied and substantial.

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Thank you for your lovely comment's. It good to know that our residents, whether on respite, short term or a long term stay are enjoying life in Holywell House. It is our aim to to ensure that everything we do is done well and that everyone feels the family atmosphere of the home. Everything we do is done in a kind and loving way and we hope this shows.


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Review from Graham H (Son of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad came into Holywell's care on the 20th of November 2022 as an emergency respite.
Over the next two years he has resided in Holwell I have witnessed every one of the staff take my dad into what I believe to be the "Holywell Family" and show him kindness and compassion as well as making him laugh
and as they said to me once he seems to be improving, which is testament to your care.
Sadly, as we all know the condition, he had eventually took its toll and he died peacefully in his sleep. I and my Mam were there before he passed and the hours prior, I saw staff come and say their goodbyes which was really touching and witnessed some special caring and compassionate work by all, you made sure my dad was comfortable and settled in his last hours and looked after me and my Mam exceptionally well. I cannot thank you enough from myself my Mam and the rest of the family for making my dad's last days something I will always treasure and be grateful for thank you.

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Our residents, their families and friends are so important to us. Everyone who comes into our care, whether it be for 24 hrs or the rest of the time they have left, becomes a part of the heart and soul of Holywell House and this shows in the love and compassionate care we all provide here. Every member of staff is invested in the care of our residents and relatives and it shows. Many thanks.


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Review from P S (Wife of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home with fantastic staff who treat residents with kindness, dignity and compassion. All the staff, including cleaners, kitchen staff, and an enthusiastic activities co-ordinator, are friendly, supportive and caring which means so much to me.
The manager is approachable, responsive, very
caring and she and her staff go out of their way to provide a high standard of care. If there has been any concerns about my husband's care they have been dealt with promptly and efficiently and all staff adapt as required to suit individual needs and abilities.
It was a very difficult and worrying time for our family when my husband couldn't live at home any longer but we are all happy with the care he is receiving and most importantly he seems happy.
The home has just received a Gold Standards Framework Quality Hallmark Award for end-of-life care and is shortlisted in the Caring UK Awards for Care Home of the North so that says it all really!

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Thank you for your lovely review. As you can imagine, your review makes me a very proud care home manager. Holywell is going from strength to strength. We strive to make everyone feel at home in Holywell House, we may not be fancy by other care home standards, but the care on every level is that of kindness, compassion and love. We have a strong team and pride ourselves on our can-do ethos and the supportive care we all give in our individual roles. We couldn't do any of what we do without the support of our relatives and friends and the local community, and you are all appreciated and a part of the Holywell Family.


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Review from Michael D (Stepson of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather was cared for here at Holywell by an excellent team who were dedicated to his every need. It was so reassuring that our loved one was given the best possible care throughout his stay. He died in the care home and was given a very dignified passing. From me and all of our family we are
eternally grateful.

Reply from Ray Robson, Operations Manager at Holywell House Care Centre

Thank you for the lovely feedback on the care that the team at Holywell Provided for your late stepfather. Everyone who comes through the doors at Holywell is seen as part of our family and high standards of care, dignity, and respect are very important to us all.


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Review from Michelle R (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Placing a parent into a care home can be a daunting experience. I’ve heard some worrying stories about elderly relatives not taking to their new surroundings and people having a generally terrible time of it. This was not our experience at Holywell House, it has been the best positive life-changing
decision we could have made. The manager is not only utterly professional and knowledgeable about her job, she is kind and generous to her staff and the excellence filters through the ranks. The staff team and professionals who come to the home to work with the residents are wonderful humans and the best people for the job. My Father is now happy, he smiles, he plays games and participates in activities. A far cry from the sad lonely soul who entered the home. Alzheimer’s is cruel and there comes a time when people can no longer live on their own or with other family members. We cannot speak highly enough of the care my Father receives at Holywell House, it has changed his life.

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Thank you for your lovely review, we pride ourselves in not only supporting the residents who come to live in Holywell but their families as well. The change to your father has been amazing and he is a pleasure to care for and is well-loved by everyone in Holywell House.


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Review from Maurice E (Son of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home from home (as near as possible) with staff who are well trained and pleasant, and a clean tidy environment. Nothing is a problem to the management, who strive to accommodate any requests within reason.

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Thank you for your kind words. We strive to ensure Holywell House is homely and that our residents are treated with love, dignity, kindness, and respect at all times.


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Review from Thomas F (Son of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, the staff are very friendly and I have no problem when I visit my mum as I try to visit once or twice a week when I can. The kitchen and corridors are always clean and tidy and the care home seems to be well maintained.

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Many thanks for your kind words. The staff of Holywell House always go that extra mile to ensure our residents are well cared for and happy.


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Review from Marie F (Daughter of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last 12 months the care home has improved 100%.
There is a good activities programme, with the welcomed introduction of a social media group.
My dad is safe and happy and gets along with the carers, which makes me happy. Carers are happy to have a chat about Dad and listen to any concerns
that I may have.
Good communication from the staff about Dad's welfare.

Reply from Ray Robson, Operations Manager at Holywell House Care Centre

Thank you for your feedback and your kind comments regarding the team at Holywell House. Everyone strives to deliver good standards of care at all times and would agree the activities programme is well organised now and there are lots of community links for the residents to become involved with.


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Review from M R (Daughter of Resident) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My family member is very happy with the service he is receiving, so therefore all family members are happy. Staff are friendly and appear to always accommodate all relative's needs. He is invited to attend activities although doesn’t always comply.

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Many thanks for your kind words. It is reassuring to know that we are meeting your expectations and your family member is happy in his home.


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Review from A Q (Granddaughter of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma moved into Holywell House Care Home and has settled in amazingly well. She is there on a temporary basis with a view of it being made a permanent move due to her having advanced Alzheimer’s. The staff are well trained and amazing with her and all the other residents, they go above and beyond
providing entertainment to keep everyone upbeat. All the residents always have a smile on their faces which says it all really! I couldn’t recommend this care home enough. Thank you for all you do.

Reply from Ray Robson, Operations Manager at Holywell House Care Centre

Thank you for your lovely feedback regarding the great team at Holywell House we are so pleased we have made a difference to your grandma's life and look forward to continuing to provide great standards of care to all our residents in our homes.


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Review from Janice M (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, initially, came to Holywell House for respite following a spell in hospital. The family were so pleased with the care she received that she is now a permanent resident. The manager and staff are really approachable, friendly and attentive to the resident's individual needs. My mother is safe,
valued and well cared for and this is a huge relief to me and the family. I like that visitors are made to feel welcome and I have had the opportunity to join the residents in their daily planned activities, which I really enjoy.

Reply from Ray Robson, Operations Manager at Holywell House Care Centre

Thank you for your valued feedback regarding our service at Holywell House. We pride ourselves and always putting the resident's needs first care and quality and ensuring high standards of care and social interactions take place for every resident that comes to live in our homes.


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Review from Paul G (Son of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't overstate how good Holywell House is, the carers, the facilities, the activities, keeping informed etc, spot on. The only moan from me would be I keep getting Mam new underwear, joggers etc and they go missing. Don't get me wrong it must be a nightmare trying to sort all the washing etc. I've
put her name in the last lot but thinking of something like a button so won't wash off. Anyway, my mam is happy there and I know she's safe. Big shout out to the home administrator (didn't use name) who has been extremely helpful on many an occasion.

Reply from Ray Robson, Ops Manager at Holywell House Care Centre

Thank you for the lovely feedback with regards to Holywell House; this allows us to review your concerns and we are currently reviewing a system for the laundry that will allow us to clearly identify a system to prevent laundry going missing.


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Review from Jane M (Daughter of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very anxious when my dad went into the care home, it seemed quite austere and I guess I was also reacting to the fact that he had reached the stage where he needed to go into care. However, I cannot praise Holywell House Care Centre highly enough for the care Dad has received. We are kept informed
of all changes from a health point of view which is very reassuring. We are always made to feel welcome and any concerns that we have are dealt with immediately and professionally. The staff are very friendly and approachable and I have no doubt that the ethos of the home is to provide compassionate and appropriate care for everyone. It has been lovely to watch the home and its staff develop and grow over the last year.
Thank you.

Reply from Ray Robson, Operations Manager at Holywell House Care Centre

Thank you for your lovely feedback. We have an amazing team at Holywell and it's great to see that the home does make a difference in caring for your loved one.


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Review from Anne B (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy here in so much as she calls it home now. We as a family are very happy with the care she is receiving.
Since she has been here her state of mind is much improved and she now joins in with the activities regularly which she never did before.

Reply from Julie McMurrough, Registered Manager Holywell House at Holywell House Care Centre

Thank you from the whole Holywell team for your positive feedback.


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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Holywell House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Holywell House Care Centre is calculated as follows: ( (118 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 141 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holywell House Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Holywell House Care Centre

What types of Care is Holywell House Care Centre registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Holywell House Care Centre provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Holywell House Care Centre have?

There are 47 Single Rooms.

What are the Facilities & Services at Holywell House Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Holywell House Care Centre to the centre of Whitley Bay?

2.7 mile(s) as the crow flies, distance by road may be significantly further.