Jane Percy House Reviews (6)
Over all time Jane Percy House has 6 reviews.
Review from Jason T (Resident) published on 29 October 2020
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Overall Experience
5.0 out of 5
After being away for such a long time I was unsure of changes. The home had not changed at all. Still clean, tidy, safe and excellent food. However, the menu had changed from really good to outstanding which is all down to the chef and her staff.
Thank you to all the staff from management to the chef and cleaners you're all amazing.
Reply from Lindsey Tate, Service Manager at Jane Percy House
Dear Jason, I am happy that we could accommodate you returning to Jane Percy House when your situation changed. I am very pleased that you value the effort from the team ensuring that we provide everyone with an outstanding service in their home. Kind regards.
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Review from Katrina D (Resident) published on 29 October 2020
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5.0 out of 5
Reply from Lindsay Tate, Service Manager at Jane Percy House
Dear Katrina, I am pleased that we were able to support you and help you settle in so well at Jane Percy House which must have been an anxious time with moving so far away from your friends. We really do value your feedback and I am so proud of my team for allowing us to provide you with a home that you are comfortable living in.
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Review from Toni I (Resident) published on 16 October 2020
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5.0 out of 5
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Review from Michelle C (Resident) published on 16 October 2020
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5.0 out of 5
The cooks are providing a variety of freshly made (not frozen) meals every day, sometimes baking biscuits, cakes, scones etc from scratch. They also provide meals depending on service users' dietary requirements and they are fully qualified!
Being at Jane Percy House has allowed me to rebuild my confidence, which means I can independently access shops etc, without my anxiety rearing its ugly head! I feel that I've found my true self again and I put that down to being happy at Jane Percy House.
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Review from Jennifer L (Mother of Resident) published on 16 October 2020
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5.0 out of 5
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Review from Dawn R (Wife of Resident) published on 12 October 2020
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Overall Experience
2.0 out of 5
Reply from Laura Bennett, Media Manager at Jane Percy House
Dear Dawn, thanks for sharing your feedback. I wanted to reach out and apologise for the issues both you and your husband experienced. This is not typical of us. We have highlighted to the team and can assure you it will not happen again.
We set a high standard for ourselves and we're sorry to hear this was not met in your interaction with our business.
As it may be too late to reconcile, I wanted you to know that I have shared your experience with the wider team to be sure we don't make these mistakes again.
If there is anything further I can do for you, or if you would like to discuss, please don't hesitate to contact me. Regards, Laura.
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