Calvert Kielder Reviews (24)
Calvert Kielder has a Review Score of 9.4 (9.415) out of 10, based on 5 reviews in the last 2 years. Over all time Calvert Kielder has 24 reviews.
Review from K H (Sister of Resident) published on 18 December 2023
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Overall Experience
5.0 out of 5
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder
Thank you for taking the time to review our service, and we very much appreciate the feedback.
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Review from Mary C (Respite Resident) published on 17 November 2023
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Overall Experience
5.0 out of 5
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder
Thank you for your review and we hope that you can visit us again soon. This type of review keeps our staff motivated and positive in their work, which I will share with them.
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Review from J H (Respite Resident) published on 6 September 2023
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Overall Experience
5.0 out of 5
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder
Thank you for taking the time to review our service, we look forward to seeing you again in the future, we hope you have some great photos and memories.
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Review from Helen M (Daughter of Resident) published on 25 August 2023
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Overall Experience
5.0 out of 5
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder
Thank you for taking the time to review our service; we are very pleased that your parents enjoyed their stay.
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Review from Bernard M (Resident) assisted by family/friend published on 11 July 2023
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4.0 out of 5
Thank you to everyone who helped me have the best holiday.
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Review from Doug P (Respite Resident) published on 12 March 2020
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5.0 out of 5
Facilities are very good indeed. A recent refurb has improved things no end (not that it was shabby before). Excellent, comfortable equipment in excellent condition.
The food
The whole place is so welcoming. It's so refreshing, and I really look forward to coming back every time I can.
I've been coming 20 years, I've stayed in tens of other care environments, and can honestly say this is the best environment in which I've stayed - thanks to the phenomenal dedication of the staff.
Please don't stop or change.
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder
Thank you for your feedback, as always this will be shared with the teams. It is pleasing to know that after visiting for so many years you still have such a positive outlook for our service. See you again soon.
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Review from B S (Respite Resident) published on 14 November 2019
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Overall Experience
5.0 out of 5
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder
Thank you for your review and it was great to meet you. We'll remember to bring coffee every morning next time, to ease you into your morning routine. Looking forward to seeing you again soon, please e-mail us any evening activity suggestions you have and we will see if we can incorporate them into the program.
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Review from T L (Resident) assisted by family/friend published on 21 October 2019
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Overall Experience
5.0 out of 5
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder
Thank you for your comments and we look forward to seeing you in the future.
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Review from K M (Resident) published on 27 September 2019
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3.0 out of 5
A few more activities to the castle, town and walks around the waterside needed.
I prefer rooms with wooden beds as I bumped my right leg.
Everything else was 10/10.
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder
Thank you for your feedback. We would like to ensure that your needs are met better in the future, so when you want to come back please ring the care team to discuss the best room for you and we will also note that you prefer to get up later and have breakfast at a later time. Please also discuss with the care team any issues during your stay so that we can improve your experience at the time. We will also endeavour to incorporate your suggested activities during your stay.
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Review from S D (Resident) assisted by family/friend published on 26 September 2019
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Overall Experience
5.0 out of 5
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder
Thank you for your review and we hope you all visit again in the future.
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Review from K F (Father of Resident) published on 19 September 2019
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5.0 out of 5
The food is excellent, the rooms comfortable.
Brilliant place.
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder
Thank you for your lovely review. We work very hard to ensure that each guest has a great experience and that family members can leave their loved ones in our care in confidence. We look forward to seeing you again next year and in the meantime, I hope that the memories and experiences at Calvert Kielder assist with your family's wellbeing over the coming months.
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Review from Andrew M (Respite Resident) published on 19 September 2019
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Overall Experience
4.0 out of 5
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder
Thank you for your review. I am disappointed that you feel some of the areas were not up to a good standard, perhaps we can talk about these areas and improve them for your next stay. Our theme weeks are very popular so please do call us to make sure you get the week you would prefer. We look forward to seeing you in the future and before then discussing the areas for improvement for you.
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Review from Mychaela G (Respite Resident) published on 9 September 2019
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5.0 out of 5
Activities where the disabled can have so much fun. Even people commented on how the staff were with the guests.
Cannot wait to go back in 2020.
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder
Thank you for your review, we strive to provide an excellent experience for everyone who visits our centre. It is good to know that you have fun and that you cannot wait to come back, we look forward to seeing you soon.
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Review from Richard H (Respite Resident) published on 6 September 2019
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Overall Experience
5.0 out of 5
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder
Hi Richard, thank you for your positive comments and we look forward to seeing you again soon.
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Review from Jennifer M (Respite Resident) published on 29 May 2019
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Overall Experience
5.0 out of 5
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder
Thank you for your review, we are very pleased you enjoyed your stay and hopefully next time you will have time to ride the Zipcoaster!
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Review from Bob B (Resident) published on 28 March 2019
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Overall Experience
5.0 out of 5
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder
Thank you for taking the time to review your stay and for your positive comments. Our staff will be happy to know you enjoyed your stay. We look forward to seeing you in the future.
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Review from Stephen W (Respite Resident) published on 27 February 2019
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Overall Experience
4.0 out of 5
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder
Thank you for your comments, we are pleased you enjoyed another stay with us and we look forward to seeing you again in the future.
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Review from R F (Respite Resident) published on 26 February 2019
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5.0 out of 5
One of the chefs could be more
Reply from Sally Hemingbrough, Care Manager at Calvert Kielder
Thank you for your comments, your feedback will be shared with the whole team to help improve our service and we look forward to seeing you again in the future.
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Review from Michael F (Respite Resident) assisted by family/friend published on 4 December 2018
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Overall Experience
4.0 out of 5
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Review from Elaine F (Respite Resident) published on 26 October 2018
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Overall Experience
5.0 out of 5
There was absolutely no need. The welcome was to set the tone of absolute delight for the whole of the stay.
The whole staffing team were friendly, helpful and a joy
I came away having achieved so much, eaten so well and with a newness of purpose.
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Overview of Review Score
The Review Score of 9.4 (9.415) out of 10 for Calvert Kielder is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.915 for Calvert Kielder is calculated as follows: ( (54 Excellents x 5) + (5 Goods x 4) ) ÷ 59 Ratings = 4.915
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.5 Points relating to the number of positive Reviews for Calvert Kielder is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 5 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
