Wansbeck Care Home

Church Avenue, West Sleekburn, Choppington NE62 5XE
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9.7 81 Reviews
  • Wansbeck Care Home, Choppington
Located in Choppington, near Morpeth and Bedlington, Wansbeck Care Home offers a peaceful environment surrounded by nature, with access to parks, woodlands, and sea views.

The home provides personalised care services, including daily assistance, dementia and respite care. It also supports individuals with mental health conditions and learning disabilities, ensuring a safe and caring atmosphere. There is also a Men Only unit on site.

Wansbeck fosters an engaging community with a busy activities programme and strong local ties. Residents enjoy social events, outings, and opportunities for connection. They’re encouraged to personalise their rooms, making their space feel like home.

With beautiful gardens and a vibrant calendar of activities, Wansbeck Care Home ensures residents lead fulfilling, happy lives in a supportive setting.

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Care Provided by Wansbeck Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Beverley Chester (Home Manager)
  • Admission Criteria
    • LA and self funders
    • Ages 50+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008
    • Number of floors: 2

Funding & Fees Guide for Wansbeck Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,050
    • RESPITE Self-Funded Residential Dementia Care from £1,050
  • (these prices are only a guideline, please contact Wansbeck Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please respect dining times - But all visitors are welcome.


  • Parking

  • Ample on site parking.


Wansbeck Care Home Reviews (81)

Total of 81, showing 1-20
9.7

Wansbeck Care Home has a Review Score of 9.7 (9.667) out of 10, based on 12 reviews in the last 2 years. Over all time Wansbeck Care Home has 81 reviews.

Overall Experience

  • 61
  • 16
  • 1
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  • 2

Date Published

81
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4
12
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Review from Dawn R (Wife of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my husband has received since moving to Wansbeck Care Home 5 months ago.
He took a while to settle but is doing really well now. The staff are very patient and caring and the home has a lovely family feeling.
I don't worry about my husband as much now as I know he's being
so well cared for.

Reply from Jackie Brook, Care Relationships at Wansbeck Care Home

Thank you so much for your kind words and for taking the time to share your experience with Wansbeck Care Home. We're delighted to hear that your husband has settled in well and is doing so much better now. Our team takes great pride in creating a caring and supportive environment with a real family feel, and it's wonderful to know that this has helped ease your worries. Your reveiw is truly appreciated and will be shared with the team as encouragement to continue providing the highest standard of care. Thank you again for your lovely review, it means a lot to us.


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Review from Andrew D (Son-in-law of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with great staff who make it feel like family. Very hard-working and caring team.

Reply from Jackie Brook, Care Relationships at Wansbeck Care Home

Thank you so much for your kind words! We're thrilled to hear that you feel at home with us and appreciate our hardworking, caring team. Your feedback means the world to us!


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Review from D J (Son of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Wansbeck for a short period of respite care and I couldn't fault the care and compassion we all received as a family. Luckily she was able to return home but we would certainly use Wansbeck again if we need further respite care. Thank you again Wansbeck team.

Reply from Jackie Brook, Care Relationships at Wansbeck Care Home

Thank you so much for taking the time to share your experience with Wansbeck Care Home. We are delighted to hear that your mother received the care and compassion she needed during her stay with us, and that you and your family felt supported as well. It's wonderful to know that she was able to return home, and we are truly grateful for your kind words. We understand how important it is to find a place where you can trust the care of a loved one, and we're honoured that you would consider Wansbeck again for any future respite care needs. Please don't hesitate to reach out if there's anything more we can do for your family in the future. Thank you once again for your heartfelt review and for trusting us with your mother's care.


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Review from P G (Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here since October 2023. I now live downstairs and I can't fault anything. There are plenty of activities and I have been out a few times. I get help with my shopping. I have made friends and enjoy sitting in the garden with them. I love music and there is always music playing in the home.
Well done to all the staff.

Reply from Jackie Brook, Customer Relationships at Wansbeck Care Home

Thank you for your wonderful review! We're delighted that you're enjoying the activities, outings, and garden, and that our team has been helpful with your shopping. It's great to hear that the musical atmosphere adds to your enjoyment. We appreciate your kind words about our staff and are glad you've made friends here.


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Review from R R (Son of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a very clean and well-run care home. Staff are always welcoming and activities are excellent.

Reply from Paul Millar, Marketing Manager at Wansbeck Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Wansbeck team.


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Review from Michael V (Husband of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

While I was taking radiotherapy at the hospital in early August 2023 I put my wife in Wansbeck Care Home for 4 weeks. The room was acceptable with facilities. She was in room 1 outside was a nursing station with alarms that kept going off. Staff talking during the night, and my wife had to get up to
tell them off. The night staff are poorly trained as one night the fire alarm went off and no one knew what to do. The food was poor. I told them that my wife could not chew meat but they still gave it to her. The bed was a single bed and she could have easily fallen out. She is incontinent and old wet clothes were in her room, sometimes for a while. The day staff was quite good. There are many other things I could say.

Reply from Paul Millar, Marketing Manager at Wansbeck Care Home

Dear Michael
Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I understand that the home manager spoke with you daily and none of these points were raised.
We are somewhat confused with your comments given that you extended your wife’s stay by an additional two weeks.
We would welcome the opportunity to discuss the points raised and look forward to hearing from you soon.


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Review from Sarah C (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful to have mum in such a caring home. The manager and the staff cannot do enough for mum and are very good at monitoring mum's dementia and always keeping us informed of her health. The food is all homemade and really good quality.

Reply from Paul Millar, Marketing Manager at Wansbeck Care Home

Many thanks for taking the time to review our home. It is a privilege to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Wansbeck family.


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Review from K M (Son of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff from the manager down are very professional, very caring and couldn't be more helpful in providing an excellent service.
The communication to family is particularly strong in keeping them informed of any impacts or incidents with residents.

Reply from Paul Millar, Marketing Manager at Wansbeck Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Wansbeck family.


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Review from Stephen U (Son of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the staff and home. Everyone seems friendly and happy to help.

Reply from Paul Millar, Marketing Manager at Wansbeck Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will, of course, pass them on to the Wansbeck family.


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Review from Sara B (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's taken Dad a while to settle but once he got a room downstairs he's much better. There have been a couple of issues, but once addressed it was sorted. Just working on getting him involved now, he's never been a good mixer.
Overall, no complaints.

Reply from Paul Millar, Marketing Manager at Wansbeck Care Home

Many thanks for taking the time to review our home. It is a privilege to care for your dad and are delighted at how he has settled in. Your kind words are greatly appreciated and I will of course pass them on to the Wansbeck family.


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Review from Gail L (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled into her new home with the patience and care of the team. Opinions are listened to and valued. My mum is always presentable and her room is clean and tidy. All the residents are happy and it's lovely to see during each visit. My mum was very concerned initially due to previous experiences
of residents being in her room and taking her belongings. She now feels safe knowing that this does not happen or will be supported. Food and drink are excellent - not feeling like there's too much (overwhelming) and what she would have enjoyed prior to her dementia. Mum has not accessed activities yet to comment sufficiently.

Reply from Paul Millar, Marketing Manager at Wansbeck Care Home

Many thanks for taking the time to review our home. It is a privilege to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Wansbeck family.


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Review from Mark D (Son of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and friendly staff.

Reply from Paul Millar, Marketing Manager at Wansbeck Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Wansbeck family.


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Review from Eileen D (Daughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This home is just 1 step up from a prison. My Mother was placed into a small room and left alone for most of the day. She was encouraged to eat or drink, and her food was placed in front of her and then removed from her room untouched.
Communication between staff was very poor. Even the deputy manager
didn't pass on information and relatives' wishes were ignored.
I had my Mother transferred as soon as I could. I wish I had done it earlier.
My Mother died 3 days after her transfer. I won't say her lack of care at Wansbeck Care Home contributed to her death but I can't say it helped. She ate and drank more in the first day of her new home than she did in the previous 19 days she spent in their so-called care.

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Review from B H (Daughter of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly mother has been sensitively supported during her stay. She was widowed shortly after coming to Wansbeck Care Home and benefitted from kindness and care at this time. Her food preferences were accommodated and also self-care needs. While the rooms are not luxurious, the facilities are sufficient
and supportive equipment, such as specialist mattresses are provided when needed. During my mother's final days, the staff could not have been more caring towards my mother and to visiting family, for which we are very grateful. Thank you.

Reply from Paul Millar, Marketing Manager at Wansbeck Care Home

Dear Barbara,
Many thanks for taking the time to review our home. It was our pleasure to care for your mum and she is missed greatly by the Wansbeck team. Your kind words are greatly appreciated and I will of course pass them on to the manager and the home's colleagues.


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Review from Ian B (Son of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Father was taken to the hospital early one morning. Very confused Dad and in pain. He has dementia. No escort with the resident. Why not?

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Review from W L (Mother of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I checked a few care homes before choosing Wansbeck Care Home. They all fell short, which is why I have chosen Wansbeck Care Home for my mother; she likes the care home.

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Review from Jan M (Daughter of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and caring. The food is good.

Reply from Paul Millar, Marketing Manager at Wansbeck Care Home

Dear Jan,
Many thanks for reviewing our home. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Wansbeck colleagues.


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Review from Adele W (Granddaughter of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very welcoming and helpful, easy to talk to and assist with any queries.

Reply from Paul Millar, Marketing Manager at Wansbeck Care Home

Dear Adele,
Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass them on to the team at Wansbeck.


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Review from Paul W (Son of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second review. Just would like to thank all the staff for doing a fine job. Whenever I've had concerns and worries about Mam's condition things get sorted in a professional manner. Once again, everyone does a great job as sometimes it's not easy. Everyone has been so helpful and always pleasant,
it's so reassuring. My experience has been a good one. I know my mother is happy to be there. It's a lovely care home.

Reply from Paul Millar, Marketing Manager at Wansbeck Care Home

Dear Paul,
Many thanks for taking the time to review our home. It is our pleasure to care for your mum and are delighted that she is happy at Wansbeck. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Wansbeck.


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Review from Eric T (Son of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I had a lovely time at my mam's care home celebrating the Queen's Jubilee, we were lucky with the weather and sat outside, lovely food brought out and drinks, plus a singer. The staff were brilliant, life and soul of the part jollying everybody along and they were dressed up. Just like a
big family gathering.

Reply from Paul Millar, Marketing Manager at Wansbeck Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your mum and we are delighted you had a good time at the Jubilee Party. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Wansbeck.


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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Wansbeck Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Wansbeck Care Home is calculated as follows: ( (115 Excellents x 5) + (15 Goods x 4) + (9 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 144 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wansbeck Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (2)

Bev

Bev Chester

Job Title: Care Home Manager

Joined: 2020

Bev - Care Home Manager at Wansbeck Care Home


With over 35 years of experience in the care sector, Bev has been leading the team at Wansbeck Care Home as the home manager for the past 3 years. Her extensive background spans working with individuals with learning disabilities, autism, and challenging behaviours, but her true passion is in dementia care, to which she has devoted more than 20 years. Bev is passionate about caring for the elderly and loves hearing their unique stories and experiences. She also places great importance on building relationships with their families, ensuring each resident is understood and cared for in a personalised way.


In her personal life, Bev enjoys time with her husband Ian, their 5 grown-up children, and 11 grandchildren—with a new baby grandson on the way. She is also a dog lover and enjoys spending time with her dog Lulu. When she’s not at work, you’ll often find her knitting thoughtful gifts for family members of her team.


At Wansbeck, Bev and her team are dedicated to creating a home-like environment where residents feel safe, supported, and valued. The care team is known for their compassion and willingness to go the extra mile for every resident. For Bev, Wansbeck is more than just a workplace—it’s a community and a family, and she is proud to lead such a dedicated and caring team.


Bev is always approachable, with an open-door policy, ensuring both residents and their families feel welcome and supported throughout their time at Wansbeck Care Home.


Care

Care Team

Job Title: The Care Team

Meet the amazing care team at Wansbeck Care Home.


Frequently Asked Questions about Wansbeck Care Home

What types of Care is Wansbeck Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wansbeck Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Wansbeck Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Wansbeck Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wansbeck Care Home to the centre of Choppington?

2.0 mile(s) as the crow flies, distance by road may be significantly further.