The Pines Residential Care Home

1 Woodbine Terrace, Ashington NE63 8PP
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9.7 28 Reviews
  • The Pines Residential Care Home, Ashington
The Pines is a twenty-eight bedroom Ashington care home suited to numerous elderly care needs, as well as being an ideal living environment for people with a form of Dementias and Alzheimer's Disease.

The home also offers respite care to members of the local community and works closely with the local authority and other healthcare experts to ensure provision is up-to-date and appropriate.

A homely Home and with traditional setting and friendly, caring, well skilled Staff, they offer a person-centred quality of service, promoting every person's individual Rights, Privacy and respect.

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Care Provided by The Pines Residential Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kelly Quigley (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Pines Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £834 – £835
    • Self-Funded Residential Dementia Care £898 – £900
  • (these prices are only a guideline, please contact The Pines Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Pines Residential Care Home Reviews (28)

Total of 28, showing 1-20
9.7

The Pines Residential Care Home has a Review Score of 9.7 (9.715) out of 10, based on 17 reviews in the last 2 years. Over all time The Pines Residential Care Home has 28 reviews.

Overall Experience

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Date Published

28
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Review from J A (Daughter of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother who is blind is having short-term respite at the Pines Care Home, she has had nothing but high praise for all the staff and said the food is delicious, and her room has an ensuite bathroom both of which are very clean and comfortable with plenty of space to put all of her belongings. She also
loves to be outside in the beautiful garden areas.
She feels very safe and happy here.

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Review from RIcki T (Daughter of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was great, kind, understanding and accommodating. It's bad enough leaving your parent in a home. At The Pines I quickly knew my dad was being looked after well. Staff make plenty of time for everyone and are kind and caring. Thank you for making his stay easier for myself and my family.

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Review from C P (Daughter of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam stayed for respite while I had surgery. She was really well cared for and as happy as she could be for being away from home. Any problems were dealt with quickly while still giving her dignity and respect.
Extremely helpful when her stay needed to be extended and the staff kept me informed.
If
mam needs respite again I would be more than happy for her to stay at The Pines again.

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Review from J D (Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very reluctant to come into care right from the first day I was welcome and felt safe, and I am supported. The staff go above and beyond. It is like a home from home.

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Review from M S (Friend of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This visit and previous visits I have always found my friend happy, content and dressed lovely. The staff are always helpful, kind and obliging. No problem to recommend.

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Review from J W (Friend of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend seems very happy and content, always clean and tidy. Staff very friendly and helpful.

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Review from C E (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff go above and beyond to help residents and their family. Staff always happy and interacting with residents. Premises always clean and tidy. Such a lovely place to visit. I visit three care homes and The Pines is the best by far. Thank you for everything.

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Review from D D (Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently decided to return to the community. Management and staff have encouraged and supported me. I have lived here dome six years and I would not hesitate to recommend The Pines to anyone.

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Review from Sarah M (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is cosy and staff are very down to earth yet still professional. My mam loves them all. She always enjoys the food and praises it often. I couldn't have asked for a better care home as she was determined she wasn't going in one. She's clean and her clothes are always clean. The staff are fantastic
and supportive to my mam and myself. I couldn't recommend it more.

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Review from J B (Daughter of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam settled with no bother when she came into The Pines. Friednly staff nothing is a problem to them and the food is exceptional.

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Review from R H (Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault The Pines Care Home or the staff.

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Review from G J (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice small care home, but lacks a room for visitors to spend time with residents without having to spend time in the bedroom with no room for visitors, or encroach on other resident's lounge area.

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Review from C T (Daughter of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive staff, particularly senior carers. Person-centred. Professional management takes into consideration daughters' feelings and concerns. Highlighting collaborative working with all external agencies. Keeping family members up to date.

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Review from L B (Daughter of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional care staff, management and the whole team.

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Review from P C (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I found the home friendly and like a home from home, my mother is content here, she thinks the staff are very nice. I think the staff are helpful and do their jobs efficiently while stall having a friendly attitude towards visitors. I have no complaints but if I had I'm sure they would address
it properly.

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Review from U P (Sister of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Pines is a small and pretty care home. I love walking up the garden path towards the front door, especially in the summer when the roses and flowers are out. It is a pleasure to see residents sitting in the conservatory also enjoying the garden. They always look well cared for and happy in each
other's company. The care staff are highly trained and also very friendly. It is brilliant to see how well they can communicate with the residents including those suffering with the most severe dementia. My relative has received much kindness and consideration there. He says it is his home.

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Review from Gordon A (Husband of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our first day in The Pines, we have been overwhelmed by the gentle, caring kindness afforded to us by the brilliant staff, nothing is a trouble to them and they carry out their duties with patience and care. We are lucky to have every one of them.

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Review from E B (Daughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident until she passed away at the beginning of October 2022. I can't praise the home enough. Excellent care, excellent staff with excellent support to family. I highly recommend this home to everyone looking for a home.

Reply from Suzanne Hudson, Home Manager at The Pines Residential Care Home

It is so important that we make sure that our residents and their family are treated with respect and dignity at all times. The management and team appreciate your review. We are proud of what we do and thank you.


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Review from J D (Niece of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my aunt has received on admission to The Pines, during difficult times, has been outstanding. One to one during isolation ensuring she didn't feel lonely. It's lovely to see her happy and settled, finally! Staff are friendly and competent in what they do.

Reply from Suzanne Hudson, Home Manager at The Pines Residential Care Home

Thank you for your feedback. At any 'normal' time, we believe that a new person coming into residency at our home can be daunting but as you agree, during this pandemic era we have had to follow guidelines that include quarantine of a new admission. We understand as a new person entering into a new environment, this may increase their anxiety and that's why we have reviewed our practices, to ensure your Aunt and other new admissions, feel safe, comfortable and not isolated.


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Review from Stephen C (Husband of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went into The Pines on 6th October 2020, Covid rules being in place. She was greeted by three staff members, and from that very first day, has been well looked after and included in everything that takes place. The staff could not be better. My wife is safe and happy, which is good for me too.
I have been able to window visit three or four times each week. The dedicated staff are the key to all of this. Many thanks.

Reply from Suzanne Hudson, Home Manager at The Pines Residential Care Home

Thank you for your review. We are fortunate to be caring for such lovely people, including your wife. Building new relations with our resident loved ones is equally important to us too, and we thank you for your continued support.


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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for The Pines Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.715 for The Pines Residential Care Home is calculated as follows: ( (148 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 200 Ratings = 4.715

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Pines Residential Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Sep 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Frequently Asked Questions about The Pines Residential Care Home

What types of Care is The Pines Residential Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Pines Residential Care Home provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Pines Residential Care Home have?

There are 24 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Pines Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Pines Residential Care Home to the centre of Ashington?

0.5 mile(s) as the crow flies, distance by road may be significantly further.