The Pines Residential Care Home

1 Woodbine Terrace, Ashington NE63 8PP
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9.7 28 Reviews
  • The Pines Residential Care Home, Ashington
The Pines is a twenty-eight bedroom Ashington care home suited to numerous elderly care needs, as well as being an ideal living environment for people with a form of Dementias and Alzheimer's Disease.

The home also offers respite care to members of the local community and works closely with the local authority and other healthcare experts to ensure provision is up-to-date and appropriate.

A homely Home and with traditional setting and friendly, caring, well skilled Staff, they offer a person-centred quality of service, promoting every person's individual Rights, Privacy and respect.

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Care Provided by The Pines Residential Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kelly Quigley (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Pines Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £834 – £835
    • Self-Funded Residential Dementia Care £898 – £900
  • (these prices are only a guideline, please contact The Pines Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Pines Residential Care Home Reviews (28)

Total of 28, showing 21-28
9.7

The Pines Residential Care Home has a Review Score of 9.7 (9.715) out of 10, based on 17 reviews in the last 2 years. Over all time The Pines Residential Care Home has 28 reviews.

Overall Experience

  • 22
  • 6
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Date Published

28
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Review from Marian P (Daughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problems at all with The Pines looking after my mother; she is clean, well-fed, looked after and happy. They keep us informed with a monthly letter, and I visit at the window or a video call.

Reply from Suzanne Hudson, Home Manager at The Pines Residential Care Home

Thank you for your review. We understand how important families are to our residents, so it's important to keep you updated and included in every aspect of our services.


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Review from Margaret T (Daughter of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at The Pines for two years as she progressed through the later stages of dementia. She loved the homeliness of The Pines with washing blowing on the line and the smell of good home cooking. She participated in activities, was encouraged to join in with entertainment. Staff seemed to
know and anticipate her needs. They discovered her likes and dislikes, who she wanted to sit next to her. I couldn't praise the staff highly enough.
Eventually, Mam reached the final stages of dementia, where she was bedridden and we lost a little bit more of her each day. Even then staff treated her with respect and preserved her dignity, every task from bed changing to feeding was accompanied by a conversation. Mam was still a person and the staff never once forgot that.

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Review from W L (Daughter of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother suffered from vascular dementia. We sought a new care home as a previous one did not meet her needs. We settled on The Pines as it felt like a home from home. Washing was hanging on the line and you could smell food being cooked. From the moment Mum entered The Pines she was treated with respect
and with great care. We were kept informed every step of the way, nothing was too much trouble. A cup of tea or coffee was always offered. At the end of Mum's life, we were all able to sit with her.

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Review from K W (Daughter of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care offered to my mother at The Pines has been nothing short of outstanding. My mam was treated with respect and dignity during her time there. Staff are paid (far too little in my opinion) for caring for residents but at The Pines, she was also cared about and that made the world of difference
to me. In Mam's last days, staff showed great kindness to Mam and her daughters which was much appreciated.
While Mam was alive she appreciated the home cooking and homely atmosphere.

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Review from Mary M (Daughter of Resident) published on 23 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Pines is excellent. The staff cared for my mother with kindness, respect, compassion and dignity. They never lost sight of her as a human being and a much loved Mother, Grandma and Great Grandma. She was always given choices and every action was explained to her. She was given reassurance. We were
always kept up-to-date with information about Mam's care. The home is beautifully clean and the food is good. The staff take pride in their work. We were able to visit anytime and welcomed. As our mam approached the end of her life, the kindness of the staff really helped us. We felt they really cared.

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Review from J S (Daughter of Resident) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely homely feel as soon as you enter, staff friendly and always around to offer help and support. I wouldn’t want my mum anywhere else. Lots of activities going on. Lovely home cooked meals they even invite family to enjoy lunch or tea with loved ones.

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Review from Dianne H (Resident) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care from all the staff.
Very loving and caring. Lovely homely feel. Always made to feel welcome.

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Review from Robert B (Brother of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always clean and tidy. Never smells of urine. I have been in bigger and posher homes and they have smelt of urine. Always happy and friendly staff. I can always come and get a warm welcome whatever time of day it is.

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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for The Pines Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.715 for The Pines Residential Care Home is calculated as follows: ( (148 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 200 Ratings = 4.715

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Pines Residential Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Sep 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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