Summerhill

The Dunterns, Alnwick NE66 1AL
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9.8 44 Reviews
  • Summerhill, Alnwick
Summerhill is a 29-bed care home in Alnwick which supports people with a wide range of care needs.

Residents can take advantage of a hydrotherapy room, off street parking with level access and weekly visits from a hairdresser.

Each resident is treated with respect, their privacy protected and their dignity preserved.

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Care Provided by Summerhill

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caroline Thomas (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Summerhill

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Summerhill to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Summerhill Reviews (44)

Total of 44, showing 1-20
9.8

Summerhill has a Review Score of 9.8 (9.789) out of 10, based on 9 reviews in the last 2 years. Over all time Summerhill has 44 reviews.

Overall Experience

  • 38
  • 5
  • 1
  • 0
  • 0

Date Published

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Review from C P (Niece of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a stroke my aunt was unable to go home and for 6 months was a temporary resident. Finding such a welcoming and supportive care home was a Godsend. The staff made a massive difference to her recovery and cared for her with great kindness. She loved the food, all the activities and chatting to the
staff. The management were helpful and supportive as we navigated her move to sheltered accommodation. I would highly recommend Summerhill to other families.

Reply from Caroline Thomas, Manager at Summerhill

Thank you for your lovely review, your aunt will be missed by all of us, don't be a stranger!


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Review from D H (Son of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb care provided for my mother. Excellent professional staff kind and considerate. Regular updates provided. No issues whatsoever with the care home.

Reply from Caroline Thomas, Manager at Summerhill

Thank you, your mum is a pleasure to care for, she is such a character. I will pass on your comments to the staff, thanks again!


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Review from S R (Son of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider myself so fortunate to have found this care home for my mother. I cannot praise the management, staff, activities coordinator and chef too highly. My mother spent her final eighteen months here and considered it her home from home. She absolutely loved the staff and I know they loved her.

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much for your review, we were privileged to care for your mum, so many laughs and funny stories, a unique lady.


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Review from D T (Granddaughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma was here for respite. She had a beautiful balcony with a view of the garden.
She didn't want to leave, she had a great time with the staff and residents. She is looking forward to her next visit!

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much for the lovely review, your grandma was a pleasure to look after, she is welcome back at any time. I will pass on your kind words to the staff.


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Review from I G (Godson of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent. They look after residents very well and provide entertainment which is based on the entertainment you would expect at a resort. The management and staff are truly great.

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much for the lovely review! I will pass this on to our staff, its always lovely to know we are doing well!


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Review from G A (Son of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mother from an 'Assisted Living' facility to Summerhill 18 months ago at age 98. Of course, she didn't want to move but rapidly decided that the home was good and that the staff took good care of her.
My mother is very strong-willed, but all the staff have proved very capable at ensuring
she's comfortable and well cared for.
Her medication was reviewed and recalibrated to a very positive effect - something that her local GP had never managed previously. Ongoing healthcare is managed well, with patience and a sense of humour.

Reply from Caroline Thomas, Manager at Summerhill

Thank you for such a positive review. Your mum is great fun, and a pleasure to care for!


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Review from David S (Son of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff who are helpful and prompt.
Particularly the four staff members in particular.
Food is cooked well and is nutritious.
Room is lovely with a nice view. Quiet location with adequate parking near to town centre.

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much for your review! Our kitchen team work very hard to produce home-cooked tasty meals. I will pass your lovely comments on to all of our staff, we hope to see you soon!


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Review from B P (Daughter of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is fantastic. The staff are wonderful; they are so caring and make sure residents are made to feel special.

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much! Your Mum was amazing! She has left an enormous gap; I will pass this review to the staff.


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Review from K L (Granddaughter of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny has been in for respite. She came home and told us she immediately wanted to put her name down for a permanent place. We were so happy with the care she received. My mum had her first holiday in five years, and I can't say thank you enough! The management team are truly caring, and this is
obviously passed down.

Reply from Caroline Thomas, Manager at Summerhill

Thank you for your review. It's lovely to hear your Grandmother enjoyed her stay; she is welcome back anytime! I will pass on your kind words to our team.


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Review from Tracey B (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Summerhill for respite care and then temporary care. She eventually passed away at the end of January. The care and attention given by the staff was excellent. The attention to mum's sometimes complex needs was invaluable. The family were made to feel very welcome - part of the Summerhill
family. Nothing we asked for was too much trouble. We would certainly recommend this home to anyone.

Reply from Caroline Thomas, Manager at Summerhill

Thank you for your kind words; it was lovely getting to know your Mum and Dad, such a lovely family.
It was a privilege to support your Mum through the last days of her life.


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Review from Lynne T (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received fantastic care from all members of staff.
Her meals were fabulous.
I will be forever grateful for the care that you gave her.

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much for your lovely review. Your mum was lovely and had a lovely sense of humour.
I will share your review with the staff; thank you!


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Review from J L (Stepdaughter of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What amazing, helpful and friendly people.
Looked after my relative so well - like home.
Thank you so much!

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much for your kind words. I have shared your review with the staff, we do this job because we care, but it's lovely to be appreciated!


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Review from Ross K (Son of Resident) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed with Summerhill care home for two weeks at the end of June. Couldn't ask for a nicer, more helpful team to look after her. Staff were always friendly and polite, always close by to help when help was required, and never complained. One staff member even phoned in from home to check if my
mum had received her jug of water. Couldn't recommend them highly enough.

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much! Your Mum is an amazing woman! She was funny and entertained us all; she is welcome back any time.


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Review from J B (Daughter of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a long-term resident of Summerhill Care Home. She liked to remain in her room so that the carers were as much part of her life. They took the time to talk to Mum when they could, during lockdowns this was especially important. I shall be forever grateful for the kindness and caring they gave
Mum over those years. I would absolutely recommend Summerhill to anyone who is looking for a kind and caring place for their relative.

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much for your lovely review. Your mum was with us for such a long time; her cuddles and gorgeous smile are greatly missed.
I will pass on your lovely words to the whole team.


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Review from Helen S (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the wonderful, caring staff at Summerhill who have looked after my 91-year-old mum so well since her arrival at the end of January 2022. Because of Covid restrictions, it was five weeks before I could visit my mum for the first time, and I was so pleased and relieved
to see she was happy, safe and settled. She loves her room and all the carers who look after her. I could not ask for more.

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much for the lovely review!
I will pass your comments onto the staff. It's a pleasure to look after your Mum; we are enjoying getting to know you, and of course, your lovely dog!
We were so pleased for you to finally be able to visit your Mum; you were apart a long time while she was in hospital.


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Review from R S (Son of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A caring, professional team of lovely staff and ancillary workers. A small home with a good atmosphere. Summerhill has been redecorated, new floor, coverings and furnishing, has good gardens and practical facilities. A safe, clean, modern facility for our loved ones - not a huge machine.

Reply from Caroline Thomas, Manager at Summerhill

Thank you for a lovely review; it's always good to know that the hard work the staff do is appreciated. I will pass on your kind words to the staff.


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Review from P B (Son of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't complain about the care my mum receives; she is very well cared for.
I have been able to visit my mum and have felt safe during the visits. I know she loves the staff, and she is in the best place possible.

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Review from S B (Daughter of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time that my mum has been in Summerhill, she has gone from from strength to strength. The staff have been amazing and have been true angels through this terrible disease.
My mum tells me that she feels safe and cared for, what more could you ask?
The home is well managed by a friendly and
approachable manager, who keeps us informed. The food is lovely, I am told!
This home is a hidden gem.

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Review from David W (Son of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite happy with the care and attention my mother is receiving at Summerhill care home during these terrible times. There is one little problem; it is about the hearing aid system, no one seems to be able to put them in properly as she cannot do it herself, as she is very deaf.

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much for taking the time to review us.
I am so pleased that you are happy with the care your mother is receiving.
The hearing aids staying in are certainly a challenge!


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Review from J M (Daughter of Resident) published on 22 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are very helpful, but many do not seem happy with some recent changes. The new seats do not seem suitable for elderly residents, no backs to lean on. It is good that the home is being redecorated etc but need to think more about the suitability of furniture.

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Summerhill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Summerhill is calculated as follows: ( (98 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 108 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Summerhill is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

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Caroline Thomas

Job Title: Manager

Summerhill is a residential care home owned by Raycare Ltd. The person in charge is
Caroline Thomas who has over 20 years’ experience in elderly care.
Caroline is passionate about providing every resident at Summerhill with the absolute
best experience that the team at Summerhill can offer. Everyday provides another
opportunity to make someone smile!
Summerhill has a home from home atmosphere, and we consider ourselves a family;
many of our staff have been with us for many years.


Frequently Asked Questions about Summerhill

What types of Care is Summerhill registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Summerhill provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Summerhill have?

There are 29 Single Rooms.

What are the Facilities & Services at Summerhill?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Summerhill to the centre of Alnwick?

0.3 mile(s) as the crow flies, distance by road may be significantly further.