Sovereign Court has a Review Score of 9.0 (8.993) out of 10, based on 3 reviews in the last 2 years. Over all time Sovereign Court has 11 reviews.
Review from Thomas M (Son of Resident) published on 22 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andrew Coulton, Home Manager at Sovereign Court
Thank you for your kind words, all the staff here are very grateful.
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Review from Sarah P (Wife of Resident) published on 10 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andrew Coulton, Home Manager at Sovereign Court
Thank you very much for your kind words it is a pleasure to spend time with and assist your husband.
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Review from Anne G (Partner of Resident) published on 18 January 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Andrew Coulton, Home Manager at Sovereign Court
Thank you for your kind comments; the full team here at Sovereign Court are grateful.
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Review from Diane O (Sister of Resident) published on 10 January 2023
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Overall Experience
5.0 out of 5
Reply from Anna Tait, Home Manager at Sovereign Court
We appreciate your feedback; thank you very much for your kind words!
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Review from F E (Wife of Resident) published on 3 May 2022
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Overall Experience
5.0 out of 5
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Review from Isabella R (Friend of Resident) published on 7 February 2020
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Overall Experience
5.0 out of 5
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Review from G R (Friend of Resident) published on 7 February 2020
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Overall Experience
5.0 out of 5
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Review from Audrey H (Cousin of Resident) published on 29 March 2018
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Overall Experience
3.0 out of 5
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Review from S H (Brother of Resident) published on 14 March 2018
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Overall Experience
5.0 out of 5
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Review from Christine G (Friend of Resident) published on 13 March 2018
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Overall Experience
5.0 out of 5
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Review from Kevin H (Son of Resident) published on 24 August 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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The Review Score of 9.0 (8.993) out of 10 for Sovereign Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.743 for Sovereign Court is calculated as follows: ( (27 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.743
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.25 Points relating to the number of positive Reviews for Sovereign Court is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 12 registered maximum number of service users is 2.4, which has been reached with 3 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Our Registered Home Manager is Anna Tait. Anna has over 20 years’ experience in the care sector, working in all different fields of care. Anna believes Sovereign Court is a fantastic place to work with its warm, friendly atmosphere, and its highly experienced, caring, friendly and welcoming staff. Anna encourages residents to be out in the community as much as possible, enabling them to fulfill goals and maintain their independence. Anna encourages family and friends to visit and participate in any activities happening at the home, and operates an open-door policy, so feel free to approach her and air any concerns or queries you may have.
