Barchester Station Court Care Home

138 Station Road, Ashington NE63 8HE
Submit a Review
9.8 62 Reviews
  • Barchester Station Court Care Home, Ashington
This state-of-the art home provides clients with a luxurious and spacious environment, nestling in its own beautifully maintained grounds. Station Court is surrounded by local amenities making it very much a home within the community. They offer care and support for those with dementia alongside expert residential and respite care. They also provide care for people with a physical disability.

A team of highly-qualified staff really focus on the individual needs of residents with a tailored care plan for each individual. And their dedication can be seen across the board - in their cooking, hospitality and organising activities for residents

They look forward to welcoming you for a visit!

Show Barchester Station Court Care Home on the Map

Care Provided by Barchester Station Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Sarah Kelly (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Station Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,085

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Station Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Station Court Care Home Reviews (62)

Total of 62, showing 41-60
9.8

Barchester Station Court Care Home has a Review Score of 9.8 (9.802) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Station Court Care Home has 62 reviews.

Overall Experience

  • 51
  • 11
  • 0
  • 0
  • 0

Date Published

62
2
7
17
45

Review from Valerie G (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can only describe staff from top to bottom as excellent, their care and genuine concerns about residents is second to none and more like friends than staff. Always treat residents with dignity and respect. Top marks to them all.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Station Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S A (Friend of Resident) published on 23 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There's a lovely welcoming feeling as you enter Station Court.
The staff are always welcoming and caring to visitors and residents.
The resident's facilities and rooms are bright and welcoming.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Station Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeff S (Son of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have no problem with Station Court and all seems well with food and cleanliness. The home is warm and welcoming. The only problems we may have had are normally sorted out with no fuss.

Reply from Ray Robson, Manager at Barchester Station Court Care Home

Thank you for your review - we appreciate your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqueline W (Relative of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my uncle, who is on the dementia unit, every week. I always feel welcome and the staff are very good with the residents. There are always activities going on. Also, seen recently, residents having a one-to-one with carers, which residents loved. Station Court is always kept to a clean, high
standard.

Reply from Ray Robson, Manager at Barchester Station Court Care Home

Thank you for your review. We are pleased with your review as we always strive to meet the needs of individual residents with high standards at all times.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M A (Wife of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From management through to domestic staff, everyone is very professional but in a caring way. The home, whilst being very airy and spotlessly clean, has a homely feel. The carers interact with residents. I have seen them dancing with my husband while he plays his music. They handle his difficult behaviour
very well indeed. My husband has been in Station Court for five months and I am more than happy with my choice.

Reply from Ray Robson, Manager at Barchester Station Court Care Home

Thank you for your kind feedback and we are so pleased we can support your husband with his daily care needs and yourself when you visit your husband.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jade M (Daughter-in-law of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother in Law went into the home for a week of respite care. The staff were very welcoming and friendly as she was very nervous. They bent over backwards to make her feel comfortable e.g. helping set up a TV for her. She was very happy with her stay and said when she was leaving that she would be
happy to live there! Oh, and she won't stop raving about the food.

Reply from Ray Robson, Manager at Barchester Station Court Care Home

Thank you for your review and lovely comments we are pleased your Mother in Law enjoyed her stay with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M F (Wife of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was clean, tidy and nicely decorated. The staff are pleasant, efficient and hard working. The food was good and plentiful. Overall a nice place to stay.

Reply from Ray Robson, Manager at Barchester Station Court Care Home

Thank you for your lovely feedback, we are pleased you enjoyed your respite stay with us and look forward to supporting you with any further respite planned.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian W (Daughter of Resident) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Station Court.
My Mum was in Station Court for 4 years before we had to take the difficult decision to move her to full-time nursing care. The care she received at Station Court was fantastic, she was treated with the utmost respect and dignity at all times. I was kept fully informed
of all aspects of her care.
The management and staff are amazing. They always knew where my Mum was - even though it is a relatively large home over 2 floors. My family and I have always been made to feel like we are part of the Station Court family. The staff always consider the needs of the residents, for example, when I was advised to move her to the upstairs specialist dementia facility of Memory Lane, I choose a room overlooking the garden, but it was pointed out that she would be better in a room which was the same position as downstairs so she was less confused when walking to the dining hall. I only hope my mum receives the same level of love at her new place.

Reply from Ray Robson, Manager at Barchester Station Court Care Home

Thank you for your review, it was a pleasure caring for your mum and we wish well in her new home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen R (Son of Resident) published on 12 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Station Court just before Christmas and has been consistently well cared for ever since. All the staff I have met are caring and professional. The home is clearly well managed with a friendly atmosphere whenever we visit.

Reply from Ray Robson, Manager at Barchester Station Court Care Home

Thank you for your review, Stephen, and we are pleased your mum and yourself are happy with the care at Station Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Douglas K (Brother of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with conditions. Always immaculately clean. All the staff courteous and polite at all times. I would not hesitate to recommend to anyone who asked.

Reply from Ray Robson, Manager at Barchester Station Court Care Home

Thank you for your feedback. Our residents and families are very important to us


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amy F (Granddaughter of Resident) published on 23 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home was fantastic, when my grandma was in they looked after her and on arrival, they would warmly welcome you and offer you a hot drink and a biscuit. When my grandma took bad and only had a few weeks left with us, the staff where fantastic, they never left my grandmas side and they helped
us all the way through to my grandma last day.

Reply from Ray Robson, Manager at Barchester Station Court Care Home

Thank you Amy for your kind review, we are pleased that you were happy with the fantastic care we deliver within our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan A M (Niece of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, attention and patience the staff show with the residents is outstanding. My aunt is clearly comfortable and well cared for. I am always contacted if there are any decisions to make or there any concerns.
I am confident that the welfare of my aunt is always a priority with the staff and that
all her needs are met.

Reply from Ray Robson, Manager at Barchester Station Court Care Home

Thank you for your feedback we always put the needs of the individual residents first


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John P (Son of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad is getting is first class and professional. His room, meals and activities also get an A plus. Always find the staff approachable and informative at all times.

Reply from Ray Robson, General Manager at Barchester Station Court Care Home

Thank you for your recent review. We are always happy to support individual residents and we build excellent relationships with resident, families and it's a pleasure caring for your father.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Celia M (Daughter of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Station Court Care Home provided excellent support and care for my father who was a resident there for three years. All members of staff are very caring, friendly and work well together as a team. In particular, during my father's final illness the staff went above and beyond in both in the
care provided to my father and the amazing support they gave to us all as family members. I highly recommend Barchester Station Court Care Home.

Reply from Ray Robson, General Manager at Barchester Station Court Care Home

Thank you, Celia, for your Lovely feedback. It was a pleasure caring for your father we pride ourselves on good care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan E (Wife of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff extremely helpful. Nothing is a bother with patients or visitors.

Reply from Ray Robson, General Manager at Barchester Station Court Care Home

Thank you for your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola D (Daughter of Resident) published on 31 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Station Court for a few years. She has dementia and is happy and settled. Her condition meant she was unable to attend my daughter's wedding on 25th August. The staff were more than willing to let the bridal party attend on the way to the wedding so she could be on some
of the photos. She was dressed immaculately and very happy although she doesn't really know who we are now. This meant so much to me and my daughter. The recent CQC report does not reflect the standard of care given by the amazing staff. My sister and I would never even consider moving her from such a wonderful environment. Thank you all for making our day!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Daughter of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were extremely helpful and supportive when we made the difficult decision that mam could no longer live on her own.
The staff genuinely care for my mam and know her well, enabling them to act accordingly to her needs. They are quick to respond to any problems i.e calling out her Doctor
when necessary. The carers always inform me of any health issues with mam and explain the management of care given to her. It is very reassuring to know that mam is well cared for. The staff are really lovely with my mam and treat her with kindness and respect. I am able to go on holiday and know that I don't have to worry about mam. I visit regularly and I am always welcomed by friendly carers and other staff.

Reply from Ray Robson, General Manager at Barchester Station Court Care Home

Thank you for your kind feedback, it's a pleasure caring for your mum and other residents and pleased you feel reassured knowing your mum is in caring hands, Regards, Ray Robson.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Zena M (Sister-in-law of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that my sister in law is in this care home. She has the best care and attention from all staff. This helps me to be stress-free.

Reply from Ray Robson, General Manager at Barchester Station Court Care Home

Thank you for your comments and review Zena .We strive to provide high standards of care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leslie M (Son of Resident) published on 22 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only here for a few weeks before she passed away but in the time she was there, I could not fault the home or the staff one little bit.
Mum could be a stubborn so and so and with her dementia was not happy to be put in there in the first place.
The staff's attitude, kindness and professionalism
eventually started to win Mum over and she was just starting to settle down when things took a downward turn. Anytime anything happened with Mum, i.e. a fall, the home quickly informed me but the call was always started off with reassurances especially if the call was not about a serious incident.
On the number of times we visited, the home was always clean, my mother was always clean and dressed. When you spoke to the staff they were always friendly and made time to speak to you and answer any questions you had.
The manager attended my mother's funeral which my family thought was a very nice mark of respect. From my experience, I would not hesitate to recommend this home to anyone.

Reply from Ray Robson, General Manager at Barchester Station Court Care Home

Thank you Leslie for your comments. It was a pleasure to look after your mum in the short time she lived with us at Station Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Wife of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place! The staff are amazing, hard working, caring, patient, competent and positive. I was concerned about leaving my husband outside the home environment as I had always been with him. However, at Barchester Station Court the staff looked after him wonderfully. We felt immediately
comfortable and safe. I witnessed how they often went above and beyond. They truly put "care" into care home.

Reply from Ray Robson, General Manager at Barchester Station Court Care Home

Thank you for your comments. We pride ourselves in the excellent care standards we deliver in a person-centred approach and look forward to providing respite again for Kosta.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Barchester Station Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Barchester Station Court Care Home is calculated as follows: ( (167 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 202 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Station Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (8)

Sarah

Sarah Kelly

Job Title: General Manager

Joined: 2020

Hi, I'm Sarah the General Manager at Station Court, I am proud to run this home with a great team alongside me.


Before starting in this position I was a general manager and peripatetic manager supporting care services in south Tyneside and Nottinghamshire, and have worked in care for over 20 years. I have worked and managed a range of services from learning disabilities, mental health, residential, nursing and dementia and challenging behaviour services


I look forward to welcoming you to our home.


Andrea

Andrea Handysides

Job Title: Deputy Manager

Joined: 2020

I began my career in care in 2005 as a care assistant, working my way up gaining knowledge and qualifications to become a senior carer and later a unit manager. I began my career with Barchester as a care practitioner before taking a promotion to Deputy Manager at Station Court, I am looking forward to the new challenge and opportunities within this new role.


What I love most about my job is making a difference and providing a high standard of care to those I care for.


Tracey

Tracey Tait

Job Title: Administrator

Joined: 2014

Hello, my name is Tracey and I am the home Administrator. I ensure our home runs smoothly behind the scenes dealing with accounts, finances and payroll.


I am always on hand to help colleagues, visitors and residents in any way that I can and I feel incredibly fortunate to be able to work in our wonderful residents' home, where I get to personally meet and become part of their extended family. I have many years of experience in administration and I have worked in Station Court for over a decade.


I look forward to meeting you...


Phil

Phil Archer

Job Title: Head of Maintenance

Joined: 2024

I began my career in factory work before receiving my NVQ level 3 in management and finding my passion in maintenance work, I have many years experience of in maintenance in care homes and look forward to my new venture at Station Court with a great team alongside me.


I am responsible for maintaining the home and ensuring it is a safe place to live and to ensure we are providing our residents with the best premium experience. I love all aspects of my role but decorating is a passion of mine.


Carly

Carly Chesney

Job Title: Activities Coordinator

Joined: 2011

Hi, my name is Carly and I am the home's Activities Coordinator.


I am passionate about enhancing our resident's daily lives and delivering a person-centred life enrichment activity programme is very important to me to ensure that our residents continue to lead fulfilling lives doing things that they want to and enjoy. Our programme is varied from excursions out on the minibus ensuring our residents are connected to their local community, hosting events here in the home, virtual events and themed days – no day is the same!


Sharna

Sharna Thompson

Job Title: Activities Coordinator

Joined: 2019

My job is to physically and mentally stimulate our residents by offering a range of activities for them to enjoy. I want to get everyone involved and make our home community and atmosphere as positive and welcoming as possible.


Making sure that our residents have things to do that they really enjoy doing is something that I hold very close to my heart. It is so important to make sure that they are happy and enjoy all of the activities and events that we host for them.


A lot of our residents also enjoy our special trips out on our Minibus as we create new, special memories together.


Jade

Jade Lloyd

Job Title: Head Housekeeper

Joined: 2018

I began my career at Station Court as a care assistant before finding my passion on the housekeeping team and have since progressed my career and been promoted to Head Housekeeper keeping our home looking at its best and always on hand to help our residents, family members and colleagues.


David

David Thompson

Job Title: Head Chef

Joined: 2024

Hi, my name is Dave and I am the Head Chef at Station Court Care Home.


I have worked in the hospitality sector for 30 years, completing my qualifications to be a chef in 1994 I have a wealth of experience as a head chef in both restaurants and care homes and look forward to being part of the team at Station Court.


I am passionate about food, especially creating show-stopping cakes and taking pride in producing the very best for our residents. My team cater for residents' individual dietary needs and ensures that our home-cooked menus with freshly prepared seasonal produce offer choice, nutrition and quality.