Hepscott Care Centre

Choppington Road, Hepscott, Morpeth NE61 6NX
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8.3 23 Reviews
  • Hepscott Care Centre, Morpeth
Hepscott Care centre in Morpeth, Northumberland, offers person-centred care for older people who require personal care.

The warm and welcoming home is run by a team of enthusiastic and experienced staff members; who are there to ensure that the care and needs are fully supported by staff.

The decor is comfortable and relaxing, and residents can decorate rooms with personal belongings.

A daily menu of healthy and nutritious food is prepared by the resident chef, who is happy to adapt meals for those with any special dietary requirements.

The home has a home from home atmosphere enabling everyone to feel relaxed and comfortable.

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Care Provided by Hepscott Care Centre

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Joanne Young (Home Manager)
  • Admission Criteria
    • A pre-admission needs to be undertaken before admission
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Hepscott Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £895 – £1,050
    • Self-Funded Residential Dementia Care £955 – £1,150
    • RESPITE Self-Funded Residential Care £895 – £1,050
    • RESPITE Self-Funded Residential Dementia Care £955 – £1,150

  • 24-hour care, this includes all laundry, personal care, the only items that residents pay for is toiletries and hairdressing. Families can bring in items to personalize the residents room to make it more homely.
    We have the NHS chiropodist visit 3 monthly/ Visioncall visits every 6 months to test the residents eyes. (Private residents would pay for glasses) and a local dentist visits when required. No charge for top-ups. Room sizes vary and all service users are giving a choice of rooms down or upstairs depending on what is available at the time of admission.
  • (these prices are only a guideline, please contact Hepscott Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at anytime, and encouraged to have a meal with their loved ones.


  • Parking

  • Own car park on site.


Hepscott Care Centre Reviews (23)

Total of 23, showing 1-20
8.3

Hepscott Care Centre has a Review Score of 8.3 (8.325) out of 10, based on 5 reviews in the last 2 years. Over all time Hepscott Care Centre has 23 reviews.

Overall Experience

  • 8
  • 14
  • 1
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Date Published

23
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18

Review from M W (Wife of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went to live at Hepscott Care Centre after an incident at home I soon realised it was impossible for me to meet his needs, and most importantly I could not keep him safe. All of the staff have been exceptional and they have got him to smile again. We now spend quality time together and I
am no longer afraid for his well-being. The team assured the residents they are no trouble at all and that nothing is a bother for them (even us visitors). They treat everyone with respect, kindness, smiles on their faces and a reassuring voice. My hubby and I now have a future together thanks to all who work tirelessly at Hepscott Care Centre.

Reply from Sasha House, Operations Manager at Hepscott Care Centre

Thank you very much for taking the time to leave such a positive review! We are delighted that your husband has settled in so well and that you are happy with the care provided! From the team at Hepscott


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Review from D S (Relative of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring toward residents and very friendly. They are gentle in their communication with her and ask for her choices rather than making decisions for her. They involve her in activities and suggest she sit with other residents in order to engage in conversation. They are kind.
The room
is very sparsely decorated and cold during the day as the curtains are very thin and not lined. The wardrobe is not that stable and could topple on a resident if the doors are pulled rigorously. There is only a chair to discourage guests to her room. Her personal bathroom supplies keep disappearing from her en-suite and her clothes are not returned from the laundry.

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Review from Nicola W (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has been at Hepscott for a couple of months and is settling in well. The staff are friendly, helpful and approachable. When we have had an issue (washing of missing items) it has been resolved to our satisfaction.

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Review from Anne T (Niece of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 94-year-old aunt has been a permanent resident for 6 months. She is very well looked after and cared for. The staff are all really lovely and they treat her with dignity and consideration. The management seem to have a real commitment to providing a safe and comfortable environment with regular activities
and events for both residents and relatives. The home is bright and welcoming. I've stayed and had lunch with my aunt a few times and the food is delicious. I can't thank the staff enough for their patience and kindness towards my aunt while doing such a physically and emotionally demanding job. It's obviously more than a job to them but a real vocation.

Reply from Allyson Edney, Operations Manager at Hepscott Care Centre

Thank you for your review. It is a pleasure looking after your aunt.


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Review from Stephen S (Son of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

While maybe not the best in appearance, Hepscott Care Centre is a safe and friendly place pf residence where my mum is well cared for. The staff are dedicated and caring and treat residents with warmth and respect.

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Review from Gillian M (Daughter of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Second occasion to use the facility. Have been impressed with the standard of care from the staff. Compassion and a friendly, reassuring manner shown to my father and myself. Covid safety measures adhered to. Understanding of Dads needs. Dad was clean, well-fed, cheerful and relaxed when we visited.
All enquiries were dealt with promptly. We would be happy and reassured if/when Dad needs further care at the care home.

Reply from Emma Balingbing, Registered Manager at Hepscott Care Centre

Thank you for your kind words regarding the care your Dad has received whilst staying with us. I will pass your comments on to the staff, and we look forward to your Dad visiting in the future.


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Review from T F (Son of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother while not happy in care is well looked after.
As she needs to be in a care home I am very happy at how she is treated and looked after.
A big thank you to the staff.

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Review from H C (Brother of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, my sister received proper care and attention at all times. I am very happy with the environment she is in and happy with the staff, food and care she receives.

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Review from John H (Brother of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for 6 months. During which time I have visited regularly and I have always found her to be cheerful and well groomed. All her needs have been met adequately. I have always found the staff to be helpful.

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Review from John G (Son of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of the Hepscott Care Centre in Morpeth for a number of years. During that time she has always been treated with the utmost care and attention. The staff continue to carry out a sometimes difficult job in a very humane and professional manner. My mother is content, which
says it all to me4. Well done to all concerned.

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Review from P B (Husband of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been surprised and pleased with the standards maintained by the staff at Hepscott Care Centre. The atmosphere is very friendly. One of the most important aspect of the care is the attention to detail, however small.

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Review from D D (Niece of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always had a warm welcome on my arrival. Staff always say hello.
I am always informed if needed to be on any changes. He always enjoys his food and always drinks in his room as he prefers to sit in there.
They always check on him. He is happy so that makes us happy.

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Review from Linda B (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well cared for and very happy living at the home.
The staff treat her with dignity and respect.

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Review from Anthony T (Son of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, everything is excellent.

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Review from Charles W (Brother of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly welcome by staff on arrival.
All areas very clean and rooms although small and cosy.
Food is good and plenty of variety, most importantly, staff we have met show caring ways.
Only negative is limited parking within the grounds.

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Review from C N (Son of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean and tidy. Helpful staff.

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Review from C C (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Sometimes I feel staff aren't always taking into account residents who have their mental capacity still and when they say they are going to do something, do it within a reasonable timescale.
Dad sometimes is told something is going to happen and it doesn't. Very frustrating for him. He hasn't got dementia
so he remembers what has been said.
Otherwise very pleased with the care received.

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Review from Thomas M (Son of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has put on weight in six months after moving into the care home and she is very happy now after living on her own. She now has plenty of company, gets well fed, and gets her medication on time not like when she was at home.
She loves her room and gets on well with the staff.

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Review from W T (Granddaughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandma and dad are residents here. They both have settled in nicely. The home itself is lovely, very homely and the garden is beautiful. The staff here are very nice and helpful.The bedrooms are nice, both my dad's and grandma's room are large and spacious. My grandma recently turned 90 and the
staff were great and organised a little party, we had a lovely day.
The cook made the birthday cake and buffet which was nice.
All in all this home is very good with nice compassionate staff.

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Review from L H (Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here on 16/6/16, I have Parkinson's disease and was struggling at home.

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Current Review Score: 8.3 (8.325)

Overview of Review Score

The Review Score of 8.3 (8.325) out of 10 for Hepscott Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.200 for Hepscott Care Centre is calculated as follows: ( (22 Excellents x 5) + (29 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 60 Ratings = 4.2

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.125 Points relating to the number of positive Reviews for Hepscott Care Centre is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 5 Positive Reviews ÷ 8 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Hepscott Care Centre

What types of Care is Hepscott Care Centre registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hepscott Care Centre provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Hepscott Care Centre have?

There are 40 Single Rooms.

What are the Facilities & Services at Hepscott Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hepscott Care Centre to the centre of Morpeth?

1.3 mile(s) as the crow flies, distance by road may be significantly further.