Waterloo House

Waterloo Road, Blyth NE24 1BY
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8.1 3 Reviews
  • Waterloo House, Blyth
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Care Provided by Waterloo House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Waterloo House Rest Home Ltd
  • Person in charge
  • Brenda Nicholson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
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Waterloo House Reviews (3)

8.1

Waterloo House has a Review Score of 8.1 (8.125) out of 10, based on 1 reviews in the last 2 years. Over all time Waterloo House has 3 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 0
  • 0

Date Published

3
1
1
1
2

Review from Lisa H (Daughter of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Waterloo Care Home in January 2025. The staff treat my dad as part of their family, the kindness and respect he is shown is just so lovely. The food is fab and as my dad's weight had been worrying he's putting weight on weekly. His mental health is improving and he is settling into
his new home so well. I am so pleased my dad is a resident there, I feel like his daughter again not his carer. Outstanding care and I would highly recommend this home.

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Review from Fiona M (Daughter of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mam was discharged from hospital to Waterloo House in May this year, I had met the manager on a ward just days earlier and was immediately impressed. The choice was Mams, as she had a dog and wanted to go into a home where pets were allowed. Sadly the dog wouldn't settle, but Mam did, and she loved
the environs, the camaraderie, genuine carers, the food, activities, trips, she actually got a 'new-lease-of-life.' Sadly she became increasingly confused and progressively unwell, and her needs were fully met by the staff/home/District Nurses, I cannot fault the care, respect, and affection she was shown during the past few months. Mam had a stroke and the home were quick to react, and she responded well to treatment, and we were planning her return home to Waterloo House when she deteriorated and sadly died last month. The Home were very accommodating even after her passing, and we are holding the wake at the home, her last home, next week. Thank you Waterloo House.

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Review from Mark L (Nephew of Resident) published on 4 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle had been a resident in Waterloo House since April 2017. Although it was an upheaval for him at the age of 89 he was welcomed by all the staff who made the transition as easy as possible; listening to his wishes and tailoring his care accordingly. It became a "home from home" with my uncle
clearly enjoying the attention he was receiving and as his health became worse and he was under an "end of life" plan his care could not have been better and the genuine affection shown for him by the staff was exceptional, as though they were caring for one of their own family members. The support provided to my uncle and to us, his family, was fantastic and I could not thank them enough for making this very difficult time, bearable.

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Current Review Score: 8.1 (8.125)

Overview of Review Score

The Review Score of 8.1 (8.125) out of 10 for Waterloo House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Waterloo House is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.125 Points relating to the number of positive Reviews for Waterloo House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 1 Positive Reviews ÷ 8 = 0.125

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Waterloo House

What types of Care is Waterloo House registered for?

Older Person Care, Dementia & Learning Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Waterloo House provide?

Own GP if required is an additional type of care provided.

How many Rooms does Waterloo House have?

There are 40 Single Rooms.

What are the Facilities & Services at Waterloo House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Waterloo House to the centre of Blyth?

0.2 mile(s) as the crow flies, distance by road may be significantly further.