Wellburn House

Main Road, Ovingham, Prudhoe NE42 6DE
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9.7 55 Reviews
  • Wellburn House, Prudhoe
Wellburn House is set in the heart of Ovingham Village, in the picturesque Tyne Valley of Northumberland. This stunning home sits in private grounds and is surrounded by scenic countryside and award winning gardens. Inside, the newly refurbished spaces offer all the comforts of home, with a decadent twist. Their 33 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Wellburn House, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Wellburn House, and discover your kind of home.

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Care Provided by Wellburn House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 35 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Substance Misuse
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sarah Coyne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Wellburn House Reviews (55)

Total of 55, showing 1-20
9.7

Wellburn House has a Review Score of 9.7 (9.748) out of 10, based on 18 reviews in the last 2 years. Over all time Wellburn House has 55 reviews.

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Review from M S (Son of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have no complaints about the home at all. Dad's carer has been excellent overall. Staff have been great and most helpful.

Reply from Wellburn Care Home, Admissions Officer at Wellburn House

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your dad's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Wellburn House.


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Review from Claire M (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wellburn House has been a very positive move for our Mum. She had previously been in a home where sadly the standards and care were poor, so we were very anxious about any new placement. However, we are very relieved that after a couple of weeks of her arrival at Wellburn, things seemed to fall into
place for her. Certainly, now, after almost 6 months, she is mentally and physically much more stable and most importantly, happier. The staff are kind and considerate and the the manager is proactive, competent and compassionate. We would not hesitate in recommending this home.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn House

Thank you so much for taking the time to share your fantastic review of Wellburn House. We're thrilled to hear that your mum is content in her home, and that Wellburn House has provided a high level of care and comfort to her. Our staff work very hard to make sure that Wellburn Home is the happiest, most comfortable environment for all residents, and it's brilliant to hear that your mum is enjoying her time with us. We'll be sure to pass your kind words on to the rest of the team at Wellburn House, who will appreciate the lovely things you've said.


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Review from Susan R (Daughter of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Wellburn are patient and caring. My father feels valued and well cared for, and very much enjoys the activities. He always looks clean and smart, which is important to him and to my mum. His room is lovely, and always clean and tidy - and the meals smell lovely! We are so pleased that the
staff at Wellburn are looking after my father so well. He is content, and knowing he is so well cared for, and being able to visit frequently (and being so warmly welcomed by the staff, and him when she does) has resulted in a significant improvement to my mum's health.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn House

Thank you so much for your heartfelt review. We are truly grateful to hear about your father's positive experience at Wellburn House and are absolutely delighted that our staff's compassion and dedication have made such a significant difference to both him and your family. It's fantastic to hear that your father feels valued and is loving his time at Wellburn House - we'll ensure to pass on these kind words to the team at Wellburn House.


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Review from A R (Cousin of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relation has been at Wellburn House for almost five years, in all that time her needs have been met with dignity and compassion. The management and staff have constantly reviewed requirements when our relation's needs have changed due to her illness. The staff are always looking to improve the care
and activities to make our relation as happy and content as possible.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn House

Thank you so much for taking the time to share your fantastic review of Wellburn House. We're thrilled to hear that your loved one is content in her home, and that Wellburn House has provided a high level of care and comfort to her. Our staff work very hard to make sure that Wellburn Home is the happiest, most comfortable environment for all residents, and it's brilliant to hear that your loved one is enjoying her time with us. We'll be sure to pass your kind words on to the rest of the team at Wellburn House, who will appreciate the lovely things you've said.


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Review from Katie R (Granddaughter of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wellburn House provides exceptional care for my gran. She was reluctant to go into a home initially but is thriving and talks highly of Wellburn. Her highlights are the food and kind staff! Staff members are enthusiastic, caring and know her likes and dislikes. Being able to view photos of her taking
part in many activities via the social media page is reassuring and great to see.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn House

Thank you so much for your review! I'm so glad to hear that your gran is thriving at Wellburn House! It's wonderful that the staff are not only caring but also attentive to her preferences, making her feel at home. The positive feedback about the food and the variety of activities she can engage in is heartening. Well ensure that these kind words are passed on to the team at Wellburn House.


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Review from E E (Respite Resident) assisted by family/friend published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first experience of staying in a care home. I stayed for 8 days 'respite care'. My room and ensuite were exceptionally clean and pleasant. The cook produced excellent quality meals and a good variety of options. All the staff were pleasant, helpful and friendly. They smiled a lot and seemed
happy. They were extremely patient. I enjoyed the outings and activities offered. I will be happy to return for respite or a resident.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn House

Thank you so much for sharing your positive experience! We're thrilled to hear that you enjoyed your stay, and it's wonderful to know that the cleanliness of your room, the quality of meals, and the friendliness of our staff made a lasting impression. It's great to hear you appreciated the activities and outings as well. We'd be delighted to welcome you back anytime!


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Review from Graham S (Son of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam struggled at first to settle in but now she is loving life at Wellburn. The staff go above and beyond, the duty of care is second to none and there are constant activities and days out to keep everyone entertained. The food must be great because she has put on so much weight and looks really healthy.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn House

Thank you so much for your feedback! We're thrilled to hear that your mother is now loving her life at Wellburn and has settled in so beautifully. It's also fantastic to hear that she's healthy and thriving with our meals and activities. We'll ensure these kind words are passed on to the team at Wellburn House.


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Review from Margaret B (Relative of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff seemed to really care about residents. A nice sense of community and lots of activities for residents to participate in. The lovely green outlook from the lounge and dining area helps create a restful mood and gives a sense of connection to the outside. Staff treat residents with kindness
and dignity.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn House

Thank you for your thoughtful review! We're thrilled to hear that you appreciate our dedicated staff and the sense of community we've fostered. It's wonderful to know that the variety of activities and the comforting green views have contributed to a positive atmosphere for our residents. Your kind words about staff treating residents with kindness and dignity truly mean a lot to us. We'll ensure to pass this feedback on to the team at Wellburn House.


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Review from C H (Niece of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wellburn House is a lovely homely place and the staff are absolutely fantastic. My aunty settled really well in the home. They are always keeping them entertained, it is a joy going in Wellburn because other residents get to know you and their families. My aunty always said that the food was lovely
and whatever she asked for it was not a problem for the staff.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn House

Thank you for taking the time to share your wonderful experience at Wellburn House! It's great to hear that your aunty felt comfortable and well-cared for and that the staff ensured her needs were met. It's also lovely to hear that the home has a warm and welcoming atmosphere and that the residents and staff are friendly. We're glad to hear that your aunty enjoyed the food and the activities provided, and we appreciate your kind words about our staff - and we'll be sure to pass these on to the rest of the team at Wellburn House.


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Review from Chris B (Son of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has quickly felt at home, despite early resistance. The staff are professional, friendly and very well trained. The home has very good protocols in place. I thoroughly recommend.

Reply from Wellburn Care Home, Marketing & Activities at Wellburn House

Thank you so much for taking the time to share your wonderful review! We're thrilled to hear that your father has settled in comfortably and that our staff has been able to provide a welcoming and supportive environment. We're proud of our team's dedication to providing exceptional care and service, and we're glad to hear that our protocols have been effective. Thank you again for your kind words and for entrusting us with your father's care and we'll be sure to pass these on to the rest of the team at Wellburn House.


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Review from F M (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, great staff, very welcoming, very clean, and lovely food.
Good activity level - sadly Mum decided to stay in her room most of the time.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn House

Thank you so much for taking the time to share your review of our home! We're thrilled to hear that you enjoyed your stay and appreciated the cleanliness, staff, and food. We're also happy to hear that you found our activity level good. Thank you again for your review and your kind words about our staff, and we'll be sure to pass these on to the rest of the team at Wellburn House.


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Review from L M (Friend of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely home, clean, smells lovely at all times and staff are fabulous. New addition of a staff member is fantastic, great effort in trying to involve my dad!
This member of staff has events planned every day! It's a pleasure to visit my Dad here.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn House

Thank you so much for taking the time to share your wonderful review! We're thrilled to hear that you've had a positive experience at our home and that our staff have been able to provide the care and attention you expect. We're especially glad to hear that our new staff member has been able to make a positive impact. We'll continue to work hard to ensure that every day is filled with activities and events that bring joy and fulfilment to our residents. Thank you again for your kind words, we'll be sure to pass these on to the rest of the team at Wellburn House.


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Review from Sheila R (Friend of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the responsibility of finding a care home for my dear friend as she could no longer live on her own. After viewing many homes I made the decision that Wellburn House was the right place for her. I have never regretted that decision as I feel she is well cared for and happier than I ever expected
her to be. She is safe and well looked after which means everything to me. Wellburn is well-managed and has some wonderful staff. I would highly recommend it to anyone who has a difficult decision to make in choosing a home for their loved one.

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Review from T C (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam moved here in January and settled well. Initially joined in and loved all the activities: as her Alzheimer's progresses she spends more time in her room but still has lovely experiences. Occasional bumps in the road, as you would expect, but overall a positive experience for her and the family.
The lovely staff all make her feel valued and loved.

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Review from Jean B (Wife of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant home and atmosphere. Nothing was too much trouble. All staff were so kind and thoughtful and very professional. My husband was in the home for two and a half years and was very happy there. His end-of-life care was excellent. Staff did all they could to make him comfortable and were
very considerate to family members giving us support as well.

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Review from Helen B (Daughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent over two weeks here for respite care. She was very reluctant to go but enjoyed it so much she didn't want to leave - she loved it! The staff were outstanding. The food was amazing. The activities were very good and the care provided was faultless!
Thank you for making my Mum so happy
and content!

Reply from Wellburn Care Homes, Marketing Co-ordinator at Wellburn House

Thank you so much for taking the time to share your lovely feedback about your mother's respite care experience at Wellburn House. We are truly delighted to hear that she not only enjoyed her stay but also didn't want to leave! Once again, thank you for your kind words - we will make sure to pass these on to the rest of the team at Wellburn House.


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Review from H B (Daughter of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is really happy at Wellburn House - it is a happy and friendly place. The activities are great and well organised. She is very fond of the staff and they always have time for her and the other residents. She calls it home which is a good sign!

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Review from Melanie H (Wife of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very friendly and caring they are very patient with the residents and welcoming to families visiting. My husband was there for twenty days of respite.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Wellburn House

Thank you for your lovely review of Wellburn House. We are so pleased your husband enjoyed his respite period with us and it is lovely to hear you thought the staff were both friendly and caring - we will pass on your kind words to the rest of the staff at Wellburn House.


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Review from John Y (Son of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Polar opposite to a previous experience for my mum in a care home setting. This was the experience we would expect and the care and devotion of your staff were how it should be. We looked at this experience as a home-from-home for Mam suffering from dementia. Please pass on our gratitude to all members
of staff.

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Review from Wendy S (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently made the difficult decision to leave her home and move into a care home after struggling to manage on her own. She decided on Wellburn House as she'd heard a lot of positive recommendations from people who know the home. The staff at Wellburn House could not have been more helpful. From
visiting Mum in her own home prior to her move to discuss her needs, through to helping facilitate her actual move into Wellburn House, they have been professional and compassionate throughout. Mum has settled in very well and is enjoying the choices available to her. She has the privacy of a lovely homely room with all of her things around her but now has the option to eat in the dining room in the company of other residents and is thoroughly enjoying the various activities provided by Wellburn House. Most importantly, the care provided is first class and every effort is made to facilitate Mum's safety and well-being at all times. It's reassuring for both Mum and all of her family to know that she is happy and in such good hands.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Wellburn House

Wendy, it's so lovely to hear all this positive feedback, we are so pleased your experience with us has been great from the start, and that your mum is so happy here at Wellburn House. Residents' happiness and their loved ones' peace of mind are definitely a priority for us, so it's wonderful to read this touching review.


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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Wellburn House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.748 for Wellburn House is calculated as follows: ( (163 Excellents x 5) + (48 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 214 Ratings = 4.748

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wellburn House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

Sarah

Sarah Coyne

Job Title: Home Manager

Joined: 2010

Sarah has 11 years of experience within the care industry.


She started working at Wellburn Care’s Ryton Towers home at the age of 17 as an apprentice, before becoming a junior carer. Sarah has worked alongside great work colleagues, who helped her progress to Team Leader in 2016, Sarah then applied and was successful for the role of Deputy Manager. She has her NVQ Levels 2, 3, and 5.


In 2021 Sarah’s continued dedication, hard work & vast knowledge of care and dementia saw her promoted to Home Manager of Wellburn House.


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Aimee McCormack

Job Title: Deputy Manager

Joined: 2020

Aimee McCormack started working at Wellburn House in 2020, and in 2022 she moved up to becoming Deputy Manager at the home.


Frequently Asked Questions about Wellburn House

What types of Care is Wellburn House registered for?

Older Person Care, Dementia, Respite Care & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wellburn House provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Wellburn House have?

There are 35 Single Rooms.

What are the Facilities & Services at Wellburn House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Wellburn House to the centre of Prudhoe?

0.9 mile(s) as the crow flies, distance by road may be significantly further.