Wellburn House

Main Road, Ovingham, Prudhoe NE42 6DE
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9.7 55 Reviews
  • Wellburn House, Prudhoe
Wellburn House is set in the heart of Ovingham Village, in the picturesque Tyne Valley of Northumberland. This stunning home sits in private grounds and is surrounded by scenic countryside and award winning gardens. Inside, the newly refurbished spaces offer all the comforts of home, with a decadent twist. Their 33 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Wellburn House, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Wellburn House, and discover your kind of home.

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Care Provided by Wellburn House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 35 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Substance Misuse
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sarah Coyne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Wellburn House Reviews (55)

Total of 55, showing 21-40
9.7

Wellburn House has a Review Score of 9.7 (9.748) out of 10, based on 18 reviews in the last 2 years. Over all time Wellburn House has 55 reviews.

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Review from P M (Son of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great friendly staff. Good activities and a safe environment.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Wellburn House

We are glad you like the activities and are happy with the staff! We'll pass your message on to our team.


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Review from Wiliiam S (Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival at Wellburn House, I felt at ease. The staff were so welcoming, the accommodation looked so good. There was no concern for my stay here. I feel perfectly at home.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Wellburn House

William, we are so glad you feel at home with us at Wellburn House! All of our teams work so hard to make sure each and every resident is happy, so it's lovely to hear it coming directly from one of our residents!


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Review from Margaret G (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff and care facilities who look after Mam so well.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Wellburn House

Thank you for the wonderful feedback, Margaret! We are happy to hear your mum's needs are met here at Wellburn House.


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Review from Faye L (Granddaughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a granddaughter, we only wanted the best for our grandma. We are super pleased with the love and care Wellburn House show her. She hasn't looked back since leaving her family home, which she was so sad at first about leaving. She has done so much more than she would have done at home - made new friends.
Thank you all dearly.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Wellburn House

Hi Faye, it's lovely to hear that your grandmother is loving Wellburn House - we know how difficult it can be to make a move from a family home, so it's wonderful to know that she is feeling happy and at home staying with us.


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Review from Adrienne S (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lives here and I visit regularly. I think the staff are lovely, they are so patient and kind. The home has a lovely, friendly feel and my mum enjoys the activities that are regularly on for the residents. I feel my mum is safe, happy and well looked after and I never worry about her when I leave.
Thank you.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Wellburn House

Thank you for the lovely feedback, Adrienne! It is so wonderful to hear that you and your mum are both happy with the home, the care, and the activities we have here at Wellburn House. We will pass on your kind message to the rest of our team.


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Review from Stephen S (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Wellburn House are as pleasant as the care home surroundings. We always get a nice personal welcome when visiting. The care of my mother is excellent and regular activities keep her engaged. We were so pleased when a place was available for my mother, Wellburn was our first choice. I can
highly recommend Wellburn when the time comes for your loved one.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Wellburn House

Stephen, we are so happy to have your mother here with us, and it is lovely to hear we have been your first choice. Thank you for recommending the home, we will pass on your kind words to the rest of the team.


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Review from J E (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very welcoming and friendly. They can be seen reassuring residents who may be worried. The home always appears clean and fresh. The food looks very nice. Snacks and drinks are provided all day if residents require them.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Wellburn House

Thank you for the lovely review - each and every team at Wellburn House works incredibly hard to make the place a perfect home for its residents - from management to our domestic assistants to our kitchen staff. We are glad their hard work reflects clearly and is noticed by residents and their families!


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Review from Karen C (Granddaughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma is so very happy at Wellburn House and loves the staff and care and attention she receives. As a family, we are so thankful to everyone and all the staff at Wellburn!

Reply from Wellburn Care Homes, Marketing Co-ordinator at Wellburn House

It's wonderful to hear that your grandma is happy with us. The staff are always working so hard to make the home the best it can be, and it's lovely that this effort and work shows - we will pass on your kind message to the rest of the team.


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Review from Warren M (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class service, always on the go. Very tentative, I can't fault the home for care and service.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Wellburn House

Thank you, Warren, for the lovely feedback - it's wonderful to hear that our home's high standards meet yours and that your loved one is receiving the best service.


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Review from Alison F (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and happy staff. Always speak to my mum in a lovely manner. Friendly and welcoming to me. The place is very clean and the rooms are comfortable.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Wellburn House

It's lovely to hear that you are happy with the home - our staff are always working hard to make sure residents and their loved ones are feeling welcomed, and well taken care of.


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Review from Chris S (Son of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care for Mam - a real home from home with amazing staff who genuinely care.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Wellburn House

Chris, thank you for your kind words - our staff's top priority is our residents' health and wellbeing, so it's lovely to see that being seen and appreciated.


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Review from Christine L (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is happy. I know this because she tells me and as a daughter, it's what you hope for. When I visit, I see and hear her interaction with staff and their obvious care and concern for her. I love the fact that she has opportunities to engage in activities and outings that stimulate and encourage
her continuing interest in the world. Personally, I find the staff and management approachable, helpful and efficient and always open to communication. Thank you!

Reply from Wellburn Care Homes, Marketing Co-ordinator at Wellburn House

Hi Christine, thank you for the kind message - we are so glad to hear that your mum is happy at Wellburn House! It's lovely that she is also enjoying our activities - we have a dedicated activities coordinator in each of our homes whose sole role is to make sure life in the home is the best and most fun it can be. We will pass on your lovely message to the rest of the team!


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Review from Julie N (Daughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, residents have been unable to go out for the past couple of months due to an outbreak. I feel that those residents who are negative should be risk assessed and let out. Communication between myself and the carers and management is good. I believe that Mum's physical needs are being met
and the regular activities alleviate the boredom and isolation she feels whilst unable to have outings with family.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Wellburn House

Hi Julie, thank you for your feedback, it's lovely to hear that your mum is enjoying all the activities we have on. We always follow the government's Covid-19 rules and regulations and we want to keep each and every resident as safe as possible, which is why sometimes we need to apply those rules for everyone, even if they are only at risk of being affected. We're glad to hear communication with staff and management is good, as we appreciate how important that is.


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Review from D A (Daughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall standard for Wellburn House is excellent, with the staff being a great asset. I am always kept informed about any changes or problems with Dad and feel he is really being cared for.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Wellburn House

We're so glad to hear that your dad is enjoying his stay with us, as the staff and we, as a company, work incredibly hard to make Wellburn House a real home for everyone. We will pass on your encouraging message to the rest of the team.


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Review from S G (Daughter of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I brought my father to the nursing home for the first time, we got a lovely welcome and he settled in comfortably. There is a lovely warm family feel in the nursing home and the carers have made a huge effort to get to know each individual resident so that they are made to feel cherished and reassuringly
cared for. There is a relaxed atmosphere and the staff are organised and work as a team. It's lovely to go into the home to visit my father.

Reply from Wellburn House, Marketing Co-ordinator at Wellburn House

It's lovely to hear that your father is enjoying his stay with us - all of our teams work hard on making sure every resident's experience is the best it can be, so it's nice to read these kind words. We will pass them on to our team.


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Review from Kevin D (Son of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Wellburn House in Ovingham since November 2020 and experienced the normal rules re Covid-19. Living in USA I have managed to have regular video calls with her. In September 2021 when travel restrictions were removed on a trip to the UK we managed to visit the home every morning.
Everyone has been very helpful and pleasant and we feel that it is a wonderful environment for my mother. Thank you everyone at Wellburn House.

Reply from Sara Nigohosyan, Marketing Co-ordinator at Wellburn House

Thank you so much for your lovely review of Wellburn House, Kevin. We are so pleased that your mother is enjoying her time with us. I will pass on your kind words to the team at Wellburn House.


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Review from Sandra L (Daughter of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted in June 2020 after her Alzheimers became unmanageable at home. I'll never forget the day as I had to leave my mum on the doorstep in the care of a member of staff who I'd never met before as couldn't go in due to COVID Restrictions, heartbroken is all I can describe my feelings on
this day. The communication we have with Wellburn is fantastic, everyone is lovely and so friendly. We've managed to visit a few times outside or in the new visitor's pod in the garden. We managed to see mum on her birthday where the staff had organised a singer for mum's birthday, we had a lovely afternoon. It was great to see mum interacting with the other residents and saw how much the staff really care for all the residents. Wellburn is a beautiful building and set in gorgeous grounds, hope one day we will be able to go inside and meet everyone in person who are doing a brilliant job not only looking after my mum but all the other residents.

Reply from Charlotte Frankland, Marketing Executive at Wellburn House

Thank you so much for your lovely review of Wellburn House! I will pass your comments onto the team.


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Review from Dawn (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wellburn is a real home for my Mam, we know she is safe, happy and well cared for by the staff. She interacts well with them in her own somewhat limited way but we know they go out of their way to engage with her often, getting a smile or a laugh or a wag of the finger!
Lockdown has brought many more
challenges for the staff and residents but we could not thank everyone enough for what they have done these last months, we've not been able to visit but Skype calls have helped and we know everything they are doing is for the safety of all our families, they are worth their weight in gold!

Reply from Charlotte Frankland, Marketing Executive at Wellburn House

Thank you for your lovely review of Wellburn House. I will pass your comments onto the team.


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Review from Anne I (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum arrived at Wellburn on 6 March, just prior to the lockdown of the home because of COVID-19. This was a very difficult time for myself, Mum and the staff. However, I feel that she has been well looked after during these difficult times which has been extremely reassuring for the family who are not
local. When Mum was taken ill I was kept well informed of the situation and her progress.
Not having been able to see her has been difficult but she seems to have settled in well and continually tells me how lovely the staff all are.
The only criticism I have is with the communication booking set-up during COVID 19. The concept was and is fantastic however the execution has been a little patchy and although I am sure there has been a reason for it, it would have been comforting to know what that reason was.
At the moment I am judging this without really having had the opportunity to visit since Mum first arrived, however, the opinion is based on my brief visits and remote impressions.

Reply from Charlotte Frankland, Marketing Executive at Wellburn House

Thank you so much for your review. We will pass your comments onto the team!


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Review from J A (Niece of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We received a friendly welcome from the house manager and her assistant. All the staff looked after us with great care and willing to help us when needed. This is a clean, well run home and we intend to come back again.

Reply from Charlotte Frankland, Marketing Assistant at Wellburn House

Thank you for your kind words about Wellburn House. I will pass your comments onto the team.


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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Wellburn House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.748 for Wellburn House is calculated as follows: ( (163 Excellents x 5) + (48 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 214 Ratings = 4.748

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wellburn House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

Sarah

Sarah Coyne

Job Title: Home Manager

Joined: 2010

Sarah has 11 years of experience within the care industry.


She started working at Wellburn Care’s Ryton Towers home at the age of 17 as an apprentice, before becoming a junior carer. Sarah has worked alongside great work colleagues, who helped her progress to Team Leader in 2016, Sarah then applied and was successful for the role of Deputy Manager. She has her NVQ Levels 2, 3, and 5.


In 2021 Sarah’s continued dedication, hard work & vast knowledge of care and dementia saw her promoted to Home Manager of Wellburn House.


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Aimee McCormack

Job Title: Deputy Manager

Joined: 2020

Aimee McCormack started working at Wellburn House in 2020, and in 2022 she moved up to becoming Deputy Manager at the home.