Wellburn House

Main Road, Ovingham, Prudhoe NE42 6DE
Submit a Review
9.7 55 Reviews
  • Wellburn House, Prudhoe
Wellburn House is set in the heart of Ovingham Village, in the picturesque Tyne Valley of Northumberland. This stunning home sits in private grounds and is surrounded by scenic countryside and award winning gardens. Inside, the newly refurbished spaces offer all the comforts of home, with a decadent twist. Their 33 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Wellburn House, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Wellburn House, and discover your kind of home.

Show Wellburn House on the Map

Care Provided by Wellburn House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 35 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Substance Misuse
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sarah Coyne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Wellburn House Reviews (55)

Total of 55, showing 41-55
9.7

Wellburn House has a Review Score of 9.7 (9.748) out of 10, based on 18 reviews in the last 2 years. Over all time Wellburn House has 55 reviews.

Overall Experience

  • 38
  • 17
  • 0
  • 0
  • 0

Date Published

55
4
11
18
37

Review from Lynn H (Daughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is being really well looked after by caring, kind, patient people whose hearts are all in exactly the right places. Challenges Mum has had have been dealt with professionalism and by consulting with outside help (Behaviour Support Team) and with a conscientious desire to do the best for mum and
help her accept the support that’s there for her. Staff are all fantastic.
The home itself is light and sunny with a good feel about it. It’s very homely and we’ve always felt very welcome as visitors.

Reply from Charlotte Frankland, Marketing Assistant at Wellburn House

Thank you for your lovely comments about Wellburn House! I will pass your comments onto the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H F (Daughter-in-law of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Observed excellent caring response to a fall. This is within the general context that we observe approximately twice a week, of staff who know the residents well and are genuinely caring.

Reply from Charlotte Frankland, Marketing Assistant at Wellburn House

Thank you for your comments about Wellburn House. I will pass them onto our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison S (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved in here in November 2019. She was only in three weeks when she was admitted to hospital. On returning at the end of December Mum has settled in. Staff are great. They have activities for the residents throughout the week. The family are made to feel very welcome.

Reply from Charlotte Frankland, Marketing Assistant at Wellburn House

Thank you for your lovely words about Wellburn House. We are pleased your mum is happy with us!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kate W (Daughter of Resident) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wellburn House is a gem of a care home. All the staff are professional, attentive and kind, and go the extra mile to make residents feel cared for and very much at home.
On coming to visit there is a lovely atmosphere and always a warm, friendly welcome. There are several areas to sit with family and
the outlook onto the gardens is beautiful - good for the soul!
I feel very comfortable knowing my mother is being looked after so well and she is very happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather F (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very caring and attentive. Always plenty of activities/outings to stimulate.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carolyn D (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To place a parent in a care home is a very difficult decision however, my mam settled in straight away. This is down to a lovely presented home but more importantly, the wonderful staff who are always so very welcoming to visitors at the home too and can't do enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elspeth T (Friend of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident has not been the easiest person to deal with during their stay at the home due to dementia issues.
Due to the care given the situation has improved greatly and they continue to provide a caring and professional service.
The home is nice and friendly and is always welcoming when I visit
my friend. It is clean and warm.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alistair H (Son of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I recently changed my Mother's home to Wellburn from another provider. My Mother has settled well and appears happy in her new home. She is cared for well and all staff are respectful and caring when meeting her needs. I have been informed of any issues with her health and wellbeing if they arise. The
admin team are very helpful and always approachable if I have any queries, and can discuss any concerns I may have.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Wife of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Did not want to admit my husband to a care home but after respite for a few weeks, decided full admission because he was well taken care of.
The staff are very caring and helpful so I was happy he was settled.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Wife of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The hardest thing I have ever had to do, putting my husband into care.
I feel he is safe and well taken care of.
This home is warm, cosy and very friendly. Good food and well looked after. The staff are so very kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Daughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I think that Wellburn House provides my father with very good all round care. The staff are very attentive and if my father requires anything - the staff are only too happy to oblige.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Daughter of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided is what you would hope to expect with kind and caring staff, especially a few particular members of staff.
My dad is a bit of a character and does have the occasional mishap but it's comforting to know that the staff are there taking good care of him aiding his recovery.
I would
recommend Wellburn House with its lovely well cared for gardens to anyone wanting a care home away from the town. Once the refurbishment is complete, it will be first class.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June G R (Daughter of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely daunting to have to admit father to a care home, however after visiting, social worker advice and personal recommendation, we decided as a family to admit Dad for a respite stay, which was very successful, and then full admission.


The holistic care has been above and beyond expectation.


The

manager and her team are friendly, professional and offer full wrap around care.


Many thanks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen B (Wife of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff take care of my husband in a kind and loving way. He has settled here and feels quite at home.


There is a lovely feel to the house and myself and our family are made very welcome.


Top marks to the manager and all the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Albert J (Resident) assisted by family/friend published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am being very well looking after. I feel safe and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Wellburn House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.748 for Wellburn House is calculated as follows: ( (163 Excellents x 5) + (48 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 214 Ratings = 4.748

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wellburn House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Sarah

Sarah Coyne

Job Title: Home Manager

Joined: 2010

Sarah has 11 years of experience within the care industry.


She started working at Wellburn Care’s Ryton Towers home at the age of 17 as an apprentice, before becoming a junior carer. Sarah has worked alongside great work colleagues, who helped her progress to Team Leader in 2016, Sarah then applied and was successful for the role of Deputy Manager. She has her NVQ Levels 2, 3, and 5.


In 2021 Sarah’s continued dedication, hard work & vast knowledge of care and dementia saw her promoted to Home Manager of Wellburn House.


No image found

Aimee McCormack

Job Title: Deputy Manager

Joined: 2020

Aimee McCormack started working at Wellburn House in 2020, and in 2022 she moved up to becoming Deputy Manager at the home.