Barchester Woodhorn Park Care Home

Woodhorn Road, Ashington NE63 9AN
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9.9 75 Reviews
  • Barchester Woodhorn Park Care Home, Ashington
Barchester Woodhorn Park Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Woodhorn Park Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Saunders (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Woodhorn Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,233

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Woodhorn Park Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Woodhorn Park Care Home Reviews (75)

Total of 75, showing 1-20
9.9

Barchester Woodhorn Park Care Home has a Review Score of 9.9 (9.884) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Woodhorn Park Care Home has 75 reviews.

Overall Experience

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Date Published

75
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Review from C R (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently had a six week respite stay at Barchester Woodhorn Park Care Home. This enabled Mum to recover from a long hospital stay in a safe, friendly, comfortable environment. When you first walk into the home, it has a lovely atmosphere, the residents look happy, the staff are helpful and friendly.
The home is extremely clean, well-furnished and nothing is too much trouble should you need anything. I would like to thank the manager and all the staff at Woodhorn for taking such good care of my mum.

Reply from Emma Saunders, General Manager at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Rita W (Daughter-in-law of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Barchester Woodhorn Park Care Home for thirteen years and is very happy there. The staff are friendly and happy as is the manager and administrator and always happy to answer any questions. The home is spotlessly clean and there're always activities going on for the residents.

Reply from Jane Longstaff, on behalf of Woodhorn Park at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jason G (Son of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always impressed with the level of care and friendliness of the staff, I am kept up to date with all aspects of Mam's care, this is very much appreciated. When I visit, I am always made to feel welcome, I never feel it is a chore for staff to chat.

Reply from Emma Saunders, General Manager at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Terry C (Son of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has been in the care home for over a year now after initially trying it for two weeks of respite previously. As his health diminishes, it's fair to say that he has been a bit of a challenge for everyone, but you have to give credit to the manager and her team for the patience they have displayed
throughout. My brother and I can rest knowing that he is in very safe hands getting looked after in every way. The communication from the home is excellent, and we are always advised if there is any issue to attend to which we appreciate. Thank you.

Reply from Emma Saunders, General Manager at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Brenda W (Niece of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved to the home and has thrived since moving in she has gained weight and looks amazing.
She joins in all activities, the staff are great and management are always on hand and they are very friendly and welcoming to the home.
Would recommend this home if anyone is looking for a placement.

Reply from Emma Saunders, General Manager at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. (Name: Emma Saunders Email: Emma.Saunders@Barchester.com Position: General Manager)


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Review from Lesley C (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely concerned about my mam settling in a care home however she has settled in well in Barchester Woodhorn Park Care Home and says she feels safe and cared for. She has complex needs so this is a big thing for her and me! The staff are lovely, the manager is extremely caring and empathetic.
I'm sure this is why she has settled in so well.
Her room is bright, airy and spacious. She has sight problems but can get around just fine.
She's sometimes a picky eater but her choices are accommodated by the catering team so she's eating well which is great to know.
The atmosphere in Woodhorn Park is positive and happy. From the first time I went into Woodhorn Park, I had very positive vibes and it's still the case now Mam is settled there.

Reply from Emma Saunders, General Manager at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K S (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came in October 2023 as a respite resident for a week, and we couldn’t get him to leave. He was a shell of a man until coming to Woodhorn, now he is back to the Dad and Grandad we all know and love. We can’t thank all the staff enough from the housekeepers to the kitchen staff, the carers and
the office staff.

Reply from Emma Saunders, General Manager at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J S (Son of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Team are so helpful. Mum is thriving in this home, and is always cheerful, and that is all down to the attitude of all the team, who are a credit to the general manager. Can't praise them enough. The home and Mum's room are always clean and tidy, and Mum is always immaculately groomed. Nothing is too
much trouble for the staff and I would always recommend this home to anyone looking for somewhere to put a relative.

Reply from Emma Saunders, General Manager at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from T R (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our dad came to Woodhorn Park, we believe that they have saved his life. We have found the home to be welcoming, a nice relaxed, welcoming atmosphere. The staff are welcoming and friendly. They all interact with my dad, and he loves living here. Nothing is too much bother for them. The staff engage
and listen to all patients and relatives and relay all information to family. Dad enjoys his meals, saying that the food is 'top-notch' and enjoys taking part in the activities in the home.

Reply from Emma Saunders, General Manager at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from M H (Son-in-law of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been in for twelve days and the change we have seen from her last home within your group is very noticeable.
She is more engaged and brighter in herself and this has been very enlightening for us.
Joining in and being sociable with other residents is nice to see.
The management and team
are a credit to your organisation.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Anne S (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The accommodation (room respite) was a high standard. Staff very caring, approachable, and friendly. Cleanliness of the unit was very good. Meals were excellent, always a choice. Could not give anything negative about Woodhorn Park, everything is positive.

Reply from Emma Saunders, General Manager at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback, as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A S (Brother-in-law of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found both the staff and management very friendly and approachable. The home has a very cheery atmosphere. My sister-in-law loves where she is and would hate to go anywhere else. I would like to take this opportunity to thank everyone for looking after my sister-in-law and keep up the good work.

Reply from Emma Saunders, General Manager at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Helen S (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always welcoming when entering the home. Happy to give updates and feedback for Mum. Mum has taken time to settle in but only to be expected with her dementia. She has good days and bad but the staff are always on hand to diffuse a situation and take her mind off being in a care home.

Reply from Emma Saunders, General Manager at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K C (Daughter of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has received excellent care from day one. She's always treated like family and the staff are amazing with our mam.

Reply from Emma Saunders, General Manager at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J P (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has received excellent care since being in Woodhorn Park.
I have no problems at all.
The staff are so good with her.
She is happy there.

Reply from Emma Saunders, General Manager at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Lynn W (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is second to none, nothing is a problem or a bother. I never thought I would need my mum to live in a residential setting but my goodness she is in the best home ever. She loves the staff and the staff love her. The regular activities are fun and engaging for both residents and families.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Chris A (Son of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent music and afternoon entertaing residents and family. Great to see staff here helping out, making everyone welcome. watching residents smile and enjoy the company of others. Rolling back the years. The team are invaluable to us as family members knowing our family and are safe and well looked
after. Thank you all.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S S (Daughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone always extremely supportive towards both me and mum. Mum enjoys all the staff chatting and laughing with her nothing is a bother to them. Wonderful care home.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Trish C (Daughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff couldn't do enough for my dad. All the staff including management have all gone out of their way to make sure my dad's needs were met. There was an issue with my dad with another resident and was dealt with promptly. Couldn't thank them enough for everything they did to resolve the situation.
Barchester should be over the moon to have staff like these.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Julie S (Daughter of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we could not be more pleased with the care my dad receives here, he has been in Barchester Woodhorn Park Care Home since last year and settled in straight away with the help from the staff and senior management with a dementia care plan in place. All the staff are very attentive, caring
and involve my dad as well as all the other residents on a daily basis doing different activities and fun days. All our family are kept informed on how my dad is doing and make us feel welcome every time we visit, nothing seems to be too much trouble. Every time you go in everyone in the home is smiling, happy, clean and having fun, it's lovely to see especially to see my dad so happy, we would highly recommend Barchester Woodhorn park care home.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Barchester Woodhorn Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.884 for Barchester Woodhorn Park Care Home is calculated as follows: ( (176 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 198 Ratings = 4.884

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Woodhorn Park Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (1)

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Emma Saunders

Job Title: General Manager

Joined: 2018

My aim is to ensure residents, staff, families and visitors all feel they are in a caring, welcoming environment and being supported by every member of our team.


I began my career as a Home Administrator then progressed to Commercial manager within Woodhorn Park and have gained experience and qualifications to progress to my current role. Barchester has a high standard of care and a superior lifestyle delivered throughout the company, and I endeavour to deliver those same values in our home. I always enjoy spending time with residents and their families and am always available for a chat about our home, staff, services and most importantly, our residents.


Frequently Asked Questions about Barchester Woodhorn Park Care Home

What types of Care is Barchester Woodhorn Park Care Home registered for?

Older Person Care, Dementia, Respite Care & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Woodhorn Park Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Woodhorn Park Care Home have?

There are 61 Single Rooms.

What are the Facilities & Services at Barchester Woodhorn Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Woodhorn Park Care Home to the centre of Ashington?

0.9 mile(s) as the crow flies, distance by road may be significantly further.