Barchester Woodhorn Park Care Home

Woodhorn Road, Ashington NE63 9AN
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9.9 75 Reviews
  • Barchester Woodhorn Park Care Home, Ashington
Barchester Woodhorn Park Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Woodhorn Park Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Saunders (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Woodhorn Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,233

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Woodhorn Park Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Woodhorn Park Care Home Reviews (75)

Total of 75, showing 21-40
9.9

Barchester Woodhorn Park Care Home has a Review Score of 9.9 (9.884) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Woodhorn Park Care Home has 75 reviews.

Overall Experience

  • 60
  • 13
  • 2
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Date Published

75
2
10
17
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Review from Vicki M (Granddaughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is not in the best of repair. Some areas are damp. My relative is not always cleaned properly and often has other people's clothes on, even though they are labeled. Standards have slipped from when we first had to come to the home.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Woodhorn Park Care Home

Thank you for taking the time to write a review about Woodhorn Park. We are sorry to read you feel our standards have slipped within the home. I can assure you our team has been round and there are no signs of damp and there are no areas that are not up to the high standard we expect within our home. At Woodhorn Park we do have a memory lane community and we know some of our residents do see other residents' clothing and like to place these on, we do work with our residents to ensure these are removed and returned to the rightful owner as quickly as possible. We appreciate the time our relatives take to label their loved one's belongings and we understand it would be very frustrating to see their loved one in another person's item of clothing. I would like to discuss your review more with you so we can resolve any concerns you may have.


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Review from Brenda D (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Woodhorn Park for three years. Our family are very satisfied with the care and support that Mam receives. The staff are very approachable and understanding of the care Mam needs. Having a debilitating disease, Mam needs 24-hour care. We have faith and confidence in the care Woodhorn
Park provides.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Michelle C (Daughter of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has been fantastic with our mother. Anything she needs or wants, they do; they have also rung myself if my father hasn't turned up to visit Mam (Dad is in poor health). They have also taken time to ask about my own health as it's a very stressful time with both parents.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Margaret W (Daughter of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Woodhorn Park in November last year and I can’t praise the home enough. From the manager to all the care staff and support staff have gone above and beyond to assist my parents to settle into their new home and care for them. My parents are happy which makes me very happy. I just
want to say a very big thank you to you all.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Woodhorn Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Sue L (Daughter of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent a week at Woodhorn Park before Christmas to allow me to have a break. I was worried as she had never been in a care home before. However I need not have worried, the home was outstanding. She loved every minute of it. The staff were amazing and made her feel very welcome. There were lots
of activities to join in with and she loved the ‘ banter’ with the staff and other residents.
She was very happy there which was a relief for me and has asked when will she be going again.
I can only highly recommend Woodhorn Park.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Woodhorn Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from L W (Wife of Resident) assisted by family/friend published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful facilities shown and demonstrated by the staff. Very kind staff. Fantastic activities for residents. Immaculately clean. Not the feeling of a residential home. Very much a happy home from home. All interests taken in account for the individuals. Absolutely fantastic atmosphere. We would both
accept this place for ourselves as our final home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Woodhorn Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from T F (Daughter-in-law of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been a resident in the home for approximately 2 years. Our family has been happy with the care provided. Staff have been generally helpful and approachable. It feels that she is being cared for at a good level. Staff are quick to respond to any requests from family.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Woodhorn Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Caron N (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is absolutely fabulous and all the staff are helpful, kind, nothing is a bother at all, my dad is very happy here and most importantly he feels safe. It's like a 5-star hotel rather than a care home. Thank you all for looking after my dad.

Reply from Julie Bond, GM at Barchester Woodhorn Park Care Home

Thank you so much for taking the time to complete this glowing review. We are absolutely delighted to receive such positive comments from you. It is an absolute pleasure to be part of your Father's daily life.


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Review from Lynn B (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home itself is bright, fresh and looks welcoming. The staff are very helpful and friendly. They are taking good care of my dad putting in measures to let them know when he is on the move (fall risk, no dementia) as he is reluctant to use his call button. The food seems varied and balanced.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Woodhorn Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Colleen B (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodhorn Park is a lovely bright cheery care home. Staff are extremely pleasant, supportive and helpful to residents and family members. Easy staff to talk to.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Woodhorn Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from O G (Daughter of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is bright, clean and very well decorated and designed for comfortable living. The staff are excellent they have an excellent understanding of my mothers needs and demonstrate their affection for her. The staff are happy and very attentive to my mother. They are welcoming and reassuring to the
family. We feel so fortunate to have her in such a lovely home where she is catered for with such genuine care and affection.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Woodhorn Park Care Home

Thank you for your review and kind words about the home and the team, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from P P (Wife of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Woodhorn Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from R G (Husband of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care at the home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Woodhorn Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Margaret S (Niece of Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and professional. The needs and wellbeing of the residents are their priority. Knowing our loved ones are treated with dignity, respect and love mean so much to us. The care shown during Covid has been exceptional. Communications is always good. Our aunt loved living at Woodhorn
Park.

Reply from Julie Bond, GM at Barchester Woodhorn Park Care Home

Hello Margaret,
Thank you so much for taking the time to complete a review. It is an absolute joy to be a small part of your aunt's daily life, she is a delight to be around and is such a happy lady with the biggest smile. Your kind words mean so much to us and we look forward to hopefully welcoming you back into Woodhorn Park in the future.
Take Care Margaret, our love to you both.


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Review from Peter W (Son of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who will be 97 in January has been in the home for 9 years. Although getting on in years, she is always cheerful when we visit. The staff at the home are very caring and could not do enough for you. The new covid designated visitor suite is very comfortable, under the circumstances, but it
does allow us to see our loved ones. Hopefully, things will get back to normal in 2021.

Reply from Julie Bond, GM at Barchester Woodhorn Park Care Home

Thank you Peter for taking the time to submit this wonderful review, it is appreciated by all of us and your mother is an absolute joy to care for. We are pleased you are enjoying the visiting suite and hopefully as you say we can return to some normality this year. Always here for your mother and yourself. Take care.


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Review from Linda J (Niece of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely and caring. How they have managed to keep Covid-19 out of the home is amazing. My aunt was, and is, being very well looked after. I have no worries about her.

Reply from Julie Bond, GM at Barchester Woodhorn Park Care Home

Thank you very much for your kind comments. It is an absolute pleasure to be a small part of your lovely aunt's life. She is amazing


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Review from M B (Sister of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second family member to be here and I am very happy indeed with everything. Both of them were happy, well cared for and it was always a pleasure to visit. Thank you.

Reply from Julie Bond, GM at Barchester Woodhorn Park Care Home

Thank you very much for your kind comments, I have shared this with the team, look forward to seeing you again soon


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Review from P P (Wife of Resident) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the lockdown period, the staff of this care home have been excellent in contacting me and keeping me updated with photos and a lovely card with my husband's photo on it. The visit today has been very rewarding for us to see him in a friendly and relaxed atmosphere in the lovely garden.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Woodhorn Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D M (Daughter of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mam was living at the home and deteriorating with her dementia the whole family were under extreme stress and worry. My mam is always underweight and we tried everything we could to make sure she had her meals and maintained her weight with help from all professionals. We couldn't cope and now
she is happy, eating and gaining weight. The pressure is off the family.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Woodhorn Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Karen (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to all the wonderful caring staff at Woodhorn Park who are going above and beyond to look after my Mam (and all the residents) at this difficult time.
The support, updates, and reassurance they have given us when we have been unable to visit are much appreciated by the family and we will
be forever grateful knowing that Mam who has been happily residing here for over 10 years is continuing to receive excellent care in a safe environment with dignity, compassion and kindness.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Woodhorn Park Care Home

Thank you for taking the time to review our home and the positive feedback during this challenging period for everyone. We will continue to ensure our Residents and relatives are kept up-to-date and we look forward to seeing you again soon. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Barchester Woodhorn Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.884 for Barchester Woodhorn Park Care Home is calculated as follows: ( (176 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 198 Ratings = 4.884

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Woodhorn Park Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (1)

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Emma Saunders

Job Title: General Manager

Joined: 2018

My aim is to ensure residents, staff, families and visitors all feel they are in a caring, welcoming environment and being supported by every member of our team.


I began my career as a Home Administrator then progressed to Commercial manager within Woodhorn Park and have gained experience and qualifications to progress to my current role. Barchester has a high standard of care and a superior lifestyle delivered throughout the company, and I endeavour to deliver those same values in our home. I always enjoy spending time with residents and their families and am always available for a chat about our home, staff, services and most importantly, our residents.