This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Woodhorn Park Care Home has a Review Score of 9.9 (9.884) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Woodhorn Park Care Home has 75 reviews.
Review from Dawn A (Wife of Resident) published on 22 March 2017
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Overall Experience
5.0 out of 5
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Review from Pat J (Wife of Resident) published on 22 March 2017
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Overall Experience
4.0 out of 5
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Care / Support
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Value for Money
Review from Kenneth M (Son of Resident) published on 10 March 2017
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Overall Experience
5.0 out of 5
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Care / Support
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Review from M I (Daughter of Resident) published on 9 March 2017
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Overall Experience
4.0 out of 5
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Care / Support
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Review from S C (Daughter of Resident) published on 2 March 2017
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Overall Experience
4.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Marlene W (Niece of Resident) published on 14 February 2017
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from M C (Relative of Resident) published on 26 January 2017
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Overall Experience
4.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Elizabeth P (Resident) published on 25 January 2017
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Overall Experience
4.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Jennifer G (Daughter of Resident) published on 24 January 2017
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from F M (Daughter of Resident) published on 24 January 2017
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Overall Experience
3.0 out of 5
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Value for Money
Review from Mike B (Son of Resident) published on 1 December 2015
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from C G (Resident) published on 30 November 2015
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Overall Experience
4.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Audrey C (Resident) published on 30 November 2015
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from Yvonne G (Daughter of Resident) published on 30 November 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from J R (Son of Resident) published on 30 November 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.884) out of 10 for Barchester Woodhorn Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.884 for Barchester Woodhorn Park Care Home is calculated as follows: ( (176 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 198 Ratings = 4.884
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Woodhorn Park Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Feb 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2018
My aim is to ensure residents, staff, families and visitors all feel they are in a caring, welcoming environment and being supported by every member of our team.
I began my career as a Home Administrator then progressed to Commercial manager within Woodhorn Park and have gained experience and qualifications to progress to my current role. Barchester has a high standard of care and a superior lifestyle delivered throughout the company, and I endeavour to deliver those same values in our home. I always enjoy spending time with residents and their families and am always available for a chat about our home, staff, services and most importantly, our residents.
