Balmoral House Reviews (14)
Balmoral House has a Review Score of 8.1 (8.092) out of 10, based on 5 reviews in the last 2 years. Over all time Balmoral House has 14 reviews.
Review from H H (Son-in-law of Resident) published on 10 April 2024
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4.0 out of 5
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Review from Heather H (Daughter of Resident) published on 4 April 2024
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5.0 out of 5
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Review from Allan A (Resident) published on 21 March 2024
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5.0 out of 5
All the staff are good. Whenever I want something done, it's no trouble to them.
All in all a great lot of fun. I am a lucky lad. Many thanks.
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Review from Eileen R (Resident) published on 21 March 2024
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4.0 out of 5
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Review from S D (Son of Resident) published on 6 July 2023
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1.0 out of 5
The way that the care home chooses to change the rules and regulations to suit themselves at short notice is disgusting and also has a lot of disrespect to anybody that dares to question or complain
Reply from Parthi Kandasamy, Director at Balmoral House
Thanks, we take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us or can we verify anything about you. Furthermore, your mother has instructed us not to discuss or involve you in any aspect of her care. Her recent email in July 2023 said that she knows all the staff at Balmoral House did a fantastic job to make her comfortable, going above and beyond and thanking us from the bottom of her heart.
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Review from R P (Resident) published on 21 November 2022
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Overall Experience
5.0 out of 5
Reply from Parthi Kandasamy, Director at Balmoral House
Thank you for sharing your wonderful experience of Balmoral House. It's so good to hear that you felt valued and cared for by our employees. I'll pass along the kind words and let them know that they're doing a great job.
Best wishes,
Parthi.
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Review from Dave R (Son of Resident) published on 7 November 2022
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4.0 out of 5
The home is kept clean and tidy and encourages the residents to attend get-togethers, although my mother is now bedridden.
She is very happy there and I am always made very welcome when I visit.
They managed exceptionally well throughout the critical stage of the Covid period, protecting both residents, staff and visitors.
Reply from Parthi Kandasamy, Director at Balmoral House
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
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Review from Mike W (Regular Volunteer) published on 18 October 2022
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5.0 out of 5
all work hard and the residents always look happy. If I was ever to need
care for a family member this would be the place, with always something
going on and a great homely atmosphere. The manager is professional and
friendly.
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Review from Scott B (Son of Resident) published on 19 January 2022
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Overall Experience
5.0 out of 5
Reply from Caroline Williams, Manager at Balmoral House
Thank you so much, I and the team see it as an honour to support all that live at Balmoral House, every day we continue to look for ways to keep improving our service, we value feedback from families, again thank you so much for your review.
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Review from Chris T (Son of Resident) published on 18 January 2022
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Overall Experience
5.0 out of 5
Reply from Caroline Williams, Manager at Balmoral House
Thank you Chris for your lovely review. It is a pleasure to support you and your family, especially through these current times.
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Review from J J (Daughter of Resident) published on 18 January 2022
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Overall Experience
5.0 out of 5
Reply from Caroline Williams, Manager at Balmoral House
Thank you, I have relayed your review to the staff at Balmoral, it is a pleasure to support your Mum.
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Review from Roger H (Son of Resident) published on 28 June 2021
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5.0 out of 5
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Review from Di R (Daughter of Resident) published on 3 February 2021
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Overall Experience
5.0 out of 5
She is now 86 and things for mum have changed health-wise
She enjoys the in-house entertainment games and music that is provided for all. The manager and staff help mum to listen to her own DVD player for her favourite music and TV shows in her room in private. They are helpful and accomodating to her changing needs all focused towards her happiness.
Mum enjoys the food provided in the dining room or occasionally evening meal in her room.
I particularly want to congratulate the manager and team for keeping mum and all safe during COVID19 Thank You.
Reply from James Williams, Manager at Balmoral House
Thank you for the lovely review Di. We are pleased to hear that you are happy with the support and care we are providing your mum at Balmoral House. We are glad that we have been able to meet mum's throughout the years. We will continue to provide support to mum with a person centred approach, always ensuring that we give choice.
We will continue to do everything we possibly can to keep mum safe during these difficult and challenging times.
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Review from Joanne L (Daughter of Resident) published on 26 January 2021
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Overall Experience
5.0 out of 5
Reply from James Williams, Manager at Balmoral House
Dear Joanne, thank you very much for the lovely review.
Myself and the care team are pleased to hear, how happy you are with the care and support we are providing to mum.
We are pleased you feel we have been able to bring that sparkle back into her eyes! I also can't disagree with you saying she loves a giggle!
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Overview of Review Score
The Review Score of 8.1 (8.092) out of 10 for Balmoral House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.7 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.717 for Balmoral House is calculated as follows: ( (24 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 60 Ratings = 3.717
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.375 Points relating to the number of positive Reviews for Balmoral House is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 4 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.