Bron Haul Care Home

41/43 Brighton Road, Rhyl LL18 3HL
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Top 20 carehome certificate
9.9 83 Reviews
  • Bron Haul Care Home, Rhyl
Bron Haul is situated 5 minutes from the town centre, near all local amenities, Church, town centre, train and bus depots. The beach again is a 10-minute walk and the local botanical gardens are nearby.

The home is owned by Sky Care North Wales ltd.

Fees are as stated previously and there are top-ups.

The home has a smoking designated lounge and June 2017 saw the home gain the Gwen Am Byth award with Betsi Cadwalader health board for oral hygiene.

Bron Haul is registered for 37 service users, all single rooms.

They have a Facebook page.

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Care Provided by Bron Haul Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Sky Care North Wales Ltd
  • Person in charge
  • Debbie Williams (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (37)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Bron Haul Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £790
    • Self-Funded Residential Dementia Care from £850
    • RESPITE Self-Funded Residential Care from £790
    • RESPITE Self-Funded Residential Dementia Care from £850

  • The fee is Denbighshire rates with top up
    The fee does not include personal items, chiropody, hairdressing or papers.
    It does include all food, beverages and laundry and all other daily living bills.
    Some activities are paid in house and some via the service user this would be discussed as required.
    Transport to and from hospital is paid for via the home and staff can attend all appointments as discussed with the service user and family members.
  • (these prices are only a guideline, please contact Bron Haul Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Whilst no COVID guidelines for testing, please all visitors do not attend the home if they are feeling unwell


  • Parking

  • On site parking at the home


Bron Haul Care Home Reviews (83)

Total of 83, showing 41-60
9.9

Bron Haul Care Home has a Review Score of 9.9 (9.944) out of 10, based on 24 reviews in the last 2 years. Over all time Bron Haul Care Home has 83 reviews.

Overall Experience

  • 69
  • 12
  • 2
  • 0
  • 0

Date Published

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Review from N H (Mother of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always kept updated with my mother’s care, which always includes some of the activities that she has taken part in. My mum has been staying in the home for many years and is extremely happy with her care and the support that she has received.

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Review from I S (Resident) assisted by family/friend published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely place to stay, the staff and management are very helpful. Enjoy the food. Enjoy the company and chatting. No complaints.

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Review from Stanley W (Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are okay and helpful. The room is comfortable and pets are welcome.

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Review from E J (Resident) assisted by family/friend published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like my room. Like that I can smoke in the smoking lounge. Staff and management are very helpful and supportive.

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Review from C M (Resident) assisted by family/friend published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely management and staff. I like the choice of food. Really enjoy participating in the activities. I can remain independent but have a lot of company around me. I can have my dog Matilda, and the staff help me walk her.

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Review from I P (Resident) assisted by family/friend published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love my bedroom with my new furniture and bed. I have been here for 44 years. The food is lovely. Nice activities. I like my cat.

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Review from C D (Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy and settled here. I am also able to have my god (Kizzy) with me, and she likes everyone and loves the attention. I'm sleeping very well, and my appetite was extremely poor, but now I'm eating lots more, and I find the meals and snacks beautifully cooked and prepared. I've put on some
weight, which I wasn't able to at home. My hairdresser wanted to know what I'd done to my hair - I was puzzled, and then she explained! Because of the food I'm eating, my poor-conditioned hair is in top condition now.

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Review from M A (Sister of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quite happy with the care home.

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Review from J M (Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home from home.
Nice food.
Good company.
Good activities,
Nice staff and management.

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Review from Frank A (Brother-in-law of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The relative we have in the home seems to be quite happy and settled with his situation.

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Review from Richard K (Son of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always helpful and polite, whilst also looking after the residents with care and compassion. The recent decorating has really helped to give the communal areas a lift and make them feel much more modern.

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Review from Anthony H (Brother of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially I was worried about my brother staying in a care home as we hadn't expected this situation to arise but due to his health issues he now requires additional support 24/7. Due to covid we only had contact via telephone at first and this added to our worries as he struggles with mobile phones
but after several telephone conversations with him and the staff at Bron Haul Care Home we needn't have worried. They were very supportive of both my brother and us and appreciated our concerns and provided reassurance. They answered all our questions regardless of how trivial, with hindsight, they seemed and went above and beyond to support us all through this difficult transition. I receive photographs of my brother being involved in the organised activities and staff contact us directly if there are any changes to his medical conditions or requirements he requests. He is settling in well and happy with the staff and the care provided as are we.

Reply from Debbie Williams, Manager at Bron Haul Care Home

Thank you so much for this lovely review it’s much appreciated and I will pass it on to the staff team.


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Review from A M (Sister of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bron Haul Care Home has been very good caring for my brother for the last ten years. He has always felt happy and secure within the home and is given as much independence as possible. The staff are always very welcoming and inform family should there be any problems or needs of their residents. Staff
will always try to make the environment interesting and involve the residents in various events and creative projects should they wish to join in. We are often invited to any celebrations or trips. It has been a very difficult two years during the pandemic but the resident's health and welfare has always been a priority.

Reply from Debbie Williams, Manager at Bron Haul Care Home

Thank you so much for your review and we hope to see you soon.


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Review from Jill L (Daughter of Resident) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father enjoys living at Bron Haul. He is very happy there and is well looked after. The staff are marvellous and dad is always encouraged to join in with the regular activities which can include making decorations, smoothies etc. They always celebrate occasions and decorate the home accordingly i.e
for Halloween, Easter and Christmas. During the pandemic, it has been difficult to visit dad but the management and staff have done their best to ensure that we can keep in touch through Skype etc. The home is clean and comfortable and the meals supplied are good. Dad is kept safe and well and I am kept well informed and updated of his well-being.

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Review from P W (Daughter of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

First of all, it's very difficult to enter these premises and depart. We rang the bell one day three times. On entering the premises it's very warm. As expected its an old building and probably cannot be updated. My mum was in respite for 1 week. Residents rooms are probably lovely but Mum's room was
sparse. The food, which Mum didn't eat, was excellent but because of her condition at the time, she was unable to eat. Decor needs urgent attention.

Reply from Debbie Williams, Manager at Bron Haul Care Home

I am very sorry to hear that your expectations have not been met at the Home and I would like to discuss the following three things


I was sorry to hear you had trouble entering and leaving the premises and I will address this by putting a notice upon the door to highlight which doorbell will lead straight to the alarm on the staff call bell. I also am aware that the room had locked safe for all personal effect and a locked door with a key. I am therefore unsure of why the score for security was a three?


Management - I had discussed with you the fact I had not been in that week, but I am still aware that the Deputy Manager and three seniors were all on shift throughout, and that you had seen them, a score of a two was given if this is due to my absence that's fine.


Rooms - The room actually was put together very quickly in relation to this being an emergency admission, but there was all new furniture, bed and bedding; I fully understand there were no pictures and ornament, the score was a two.


Food and drink - excellent food is written in the comment yet a score of three.


I look forward to hearing from you.


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Review from Elizabeth F (Daughter-in-law of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law has been well cared for during her time in this care home. She has been encouraged to participate in mealtimes. She has been assisted with her care needs when at times this can be a challenging situation. All the staff I have had dealing with have been polite and friendly and helpful
at all times. The manager especially has been very helpful and informative about my mother in laws situation.

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Review from D P (Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

They feed me and look after me and make sure I take my tablets. No complaints.

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Review from Shona R (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves it at Bron Haul. We have struggled for years trying to find a nursing home for my Mum. She used to work in them and knows how bad some can be, so she made it difficult for us. From the first day at Bron Haul she loved it. She always talks about the staff, how friendly they are and how welcomed
she felt. Nothing is too much trouble, her needs are always met and we do not worry now when we leave as we know she is being cared for in the best way possible.

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Review from Paul N (Son of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care home very warm and welcoming. Nothing is ever any trouble when talking to the staff. In the last few months, my mother has improved with going to Bron Haul, with the staff helping with paintings and pictures interacting to stimulate her mind. I cannot fault the staff or the home.
They
inform me of how my mother is doing and for that, I thank them so very much.

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Review from Mike (Son of Resident) published on 17 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has just finished a second spell of respite and we couldn't fault the place. Again the management team, carers and cleaners are so friendly and have all been brilliant with him. They made him welcome and respected him with dignity and all his needs were met e.g he had trouble eating certain foods
but he was always an alternative option for him to eat, taking him to appointments at the hospital and just the care he was given.
Thanks to all the staff at Bron haul for looking after my dad

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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Bron Haul Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Bron Haul Care Home is calculated as follows: ( (269 Excellents x 5) + (16 Goods x 4) ) ÷ 285 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bron Haul Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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