Aston Hall Residential Care Home

Lower Aston Hall Lane, Hawarden, Deeside CH5 3EX
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8.6 19 Reviews
  • Aston Hall Residential Care Home, Deeside
Aston Hall is a residential care home situated in the village of Hawarden in Deeside.

It is set in large private grounds with views across the local countryside.

The home is registered with Care Inspectorate Wales (CIW) to provide personal care for 43 people over the age of 55.

Run by Aston Hall Care Ltd, the home has caring staff who treat residents with respect and dignity.

Residents are supported to make choices, and have opportunities to take part in activities. Staff encourage residents to have fun and be healthy.

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Care Provided by Aston Hall Residential Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Other Care Provided
  • Day Care
  • Palliative Care

Good to Know

  • Owner
  • Aston Hall Care Ltd
  • Person in charge
  • Claire Bullock (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1998
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Aston Hall Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £950
    • RESPITE Self-Funded Residential Care £850 – £900
  • (these prices are only a guideline, please contact Aston Hall Residential Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room

Aston Hall Residential Care Home Reviews (19)

8.6

Aston Hall Residential Care Home has a Review Score of 8.6 (8.599) out of 10, based on 3 reviews in the last 2 years. Over all time Aston Hall Residential Care Home has 19 reviews.

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Review from Jill E (Wife of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, excellent care, my husband came to stay here and to be looked after. He enjoys staying at Aston Hall and he adjusted to his health and being looked after. My husband loved it staying at Aston Hall.

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Review from T B (Daughter-in-law of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best of care, family-centred and empathetic, genuinely lovely staff. Excellent food and nutrition catered for. Activities provided are brilliant, they are great and inform us of all her care and if there are any problems or concerns.

Reply from Sunitaben Mishra, Director at Aston Hall Residential Care Home

Thank you for taking the time to complete the review and appreciation.


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Review from D F (Daughter-in-law of Resident) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law has been with the home since April 2022 and the staff have been amazing. She felt at home straight away. Very sadly mum passed this Monday March 13th. The staff couldn't do any more for mum or for us. Their compassion for her was so obvious and the way she and us have been treated is overwhelming.

Reply from Sunitaben Mishra, Director at Aston Hall Residential Care Home

Thank you for your valuable time given to review us.


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Review from Susan H (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Aston Hall for 6 months, she has settled very well. The staff are lovely with her, she is eating better, mixing with other residents. The staff are very helpful when you ring or call. Mum has a lovely room which is always clean and tidy. I feel more than happy that my mum is being
cared for at Aston Hall.

Reply from Samantha Ravenscroft, Home Manager at Aston Hall Residential Care Home

Thank you for your kind comments, we are one big family at Aston Hall.


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Review from Joy W (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been in Aston Hall since August 2020, and although it has been a difficult year for us, my mum's physical health has improved so much; she is talking and laughing and enjoying the company of other residents - the staff are lovely, and Mum often mentions how lovely the food is, and this is
evident with the weight she has gained. Thanks to all the staff for taking good care of my mum.

Reply from Sunitaben Mishra, Director at Aston Hall Residential Care Home

Thank you for the review and appreciate your valuable time and support.


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Review from Alison P (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has lived at Aston Hall for 3 years and is very happy in his home environment. The staff are kind, caring and patient and my dad is always treated with respect. He is very settled and relaxed and all staff know his character, personality and his personal preferences.
They keep me informed of
anything relevant to his care and have managed through the pandemic extremely well. I have every confidence in Aston Hall.

Reply from Sunitaben Mishra, Director at Aston Hall Residential Care Home

Thank you for your valuable time to complete the review.


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Review from Steve D (Son of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is being looked after and is happy there. This is demonstrated by her demeanour and personality when we talk with her. She is content and telling us all how she gets looked after and everyone is lovely. Since mum went there and has settled she is happier and more relaxed. The staff are always
helpful when we ring to enquire about mum. Nothing is too much trouble. Not only is mum safe and happy but as a family, we are happy she is getting the best care she can get.

Reply from Samantha Ravenscroft, Home Manager at Aston Hall Residential Care Home

Thank you for your kind review, we are one big family at Aston Hall.


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Review from Wyn B (Son of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was resident for 4 months, under coronavirus lockdown. We were very pleased with how we were all treated.
We were regularly kept informed of her health and wellbeing. Staff were always professional, pleasant, kind, supportive and always made time for us.
Her bedroom was the nicest and largest
we'd seen. We had weekly visits, on the other side of her French door which opened out onto a lovely garden where we could also sit together.
Mum had dementia and was hard of hearing, but still knew us. Staff wearing masks would be very close to her to relay what we'd said and it was apparent mum was very comfortable with them and all were warm, friendly, patient, kind and caring to her.
She'd put on weight, was drinking more and was happier.
We felt the owner and the home manager treated her as their own mum which they instilled into their staff - a great comfort to us, under lockdown.
When mum became ill and then sadly died, the owner, the home manager and staff could not have done more for both her and us, for which we will always be grateful.

Reply from Sunitaben Mishra, Director at Aston Hall Residential Care Home

Thank you for the excellent comments and your valuable time.


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Review from Jo W (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of carers at Aston Hall go above and beyond the care they provide. My Mum was lucky enough to be one of the first residents at this home and there is not a week that goes by when she doesn’t say how lucky she is. I live about 6 hours away and it gives me great peace of mind knowing that she
is being cared for so well especially at this very difficult time of COVID-19. Communication is exceptional, the team make it so easy for me to talk to Mum and send newsletters keeping us updated. Thank you all the Aston Hall team.

Reply from Sunitaben Mishra, Director at Aston Hall Residential Care Home

Thank you for your valuable time. All your support all time appreciated.


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Review from Pat B (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Aston Hall Care Home of Deeside in June 2020, and right away she settled in beautifully with her room, the environment and especially the very special staff at the home. Everyone who works at the home clearly loves looking after the residents, and cares for them and demonstrates that
care every day. It does not matter what role a staff member does, if they see a resident needing help, there is no hesitation and they assist them. They have excellent leadership at the helm, and that was especially highlighted by the recent Covid-19 outbreak, which every single member of staff from the very top downwards, together with worked tirelessly to keep the residents safe. Mum could not have been in a safer environment than this home, and she always receives exemplary care. As soon as the home went into lockdown, they organised tablet/laptop so that we could Skype. 'Through the looking glass' visits were also made available where you could visit, but it was through a patio door.

Reply from Sunitaben Mishra, Director at Aston Hall Residential Care Home

Thank you for your valuable time to review Aston Hall and good comments. All your support is appreciated.


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Review from Sally S (Daughter of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff and lovely care home.
Thank you to you all for looking after our mum so well
Really appreciate everything you do.
Thank you for the incredible care and lovely atmosphere.
Such a big relief to all the family that mum is looked after so well.

Reply from Sunitaben Mishra, Director at Aston Hall Residential Care Home

Thank you for rating us and good comments. All your support is required all time.


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Review from Robert J (Son of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's move to Aston Hall Residential Care Home came at the same time as lockdown, which added extra pressure on the move. Have found the owners, management and staff to be nothing but helpful at this difficult time for all. My feeling is that my Mother is safe and secure at Aston Hall.

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Review from E F (Sister of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the home very spacious and the management and staff are very caring and friendly. Good choice of food and a lovely dining room and setting. When the weather is fine the home has a wonderful outside setting, feels like you are in the middle of the countryside. I could not fault it only that my
sister requires more one to one care. I would have loved to have it as her home.

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Review from Kevin B (Son-in-law of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When we were looking for a suitable place for my mother-in-law, it was with apprehension and mixed feelings. Aston Hall have given fantastic support and made her feel very welcome and comfortable.
Her room is lovely and she has made really good friends both neighbours and staff. If you said she could
go back home, she would be disappointed. She is very happy.

Reply from Sunitaben Mishra, Director at Aston Hall Residential Care Home

Thank you for your valuable time.


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Review from D H (Daughter of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is clean and tidy. My relative is well cared for and food is good. However, the lack of entertainment and activities is a big issue. The resident's mental welfare is neglected.

Reply from Sunitaben Mishra, Director at Aston Hall Residential Care Home

Thank you for your valuable time


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Review from Margaret L (Respite Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in this home for seven weeks respite after an operation and ten weeks in hospital. The manager and carers were so kind to me and after a couple of weeks, they left me to myself quite a lot but always there if needed.
I am now in my own apartment and looking after myself with help from my family.

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Review from Cheryl (Daughter of Resident) published on 8 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After viewing all the Care Homes in our area, I found Aston Hall. I knew Mum would love it there, which she does. It is in a beautiful location with all rooms having great views. Mum is very happy in her new home and has settled in so well, which is great for me to see as I know that she is now safe
and is being cared for 24/7. She loves the company and has made new friends and all the staff take great care with not only her but with all their residents. She has chosen what she wanted to take with her from her house and the Management has no problem in her furnishing her room with all her bits and pieces. She has a table and chair which she loves to use, flower pots and bird tables right outside her door. She watches the frequent visitors of squirrels, rabbits and birds. I hope Aston Hall continues to thrive as to know Mum is happy there is a great comfort to me.

Reply from Sunitaben Mishra, Director at Aston Hall Residential Care Home

Thank you for your review, appreciated.


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Review from S J (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Needed urgent help with resident which was provided by Aston Hall staff on 24th April in an extremely caring and patient manner, followed by support to our family in our really hours of need.
All visits and queries to staff are very pleasant.

Reply from Sunitaben Mishra, Director at Aston Hall Residential Care Home

Thank you for your review appreciated.


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Review from Lesley G (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is extremely happy here which obviously makes me happy. She is settled, well cared for by staff who are helpful, professional and understand my mum's needs.
Rooms are clean, bed linen is changed regularly and the views are spectacular. They have allowed mum to put a bird table outside my mum's
room and she loves feeding them and sits for hours watching them.
I would definitely recommend this care home, all staff are lovely, caring and understanding.

Reply from Sunitaben Mishra, Director at Aston Hall Residential Care Home

Thank you for review appreciated.


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Current Review Score: 8.6 (8.599)

Overview of Review Score

The Review Score of 8.6 (8.599) out of 10 for Aston Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Aston Hall Residential Care Home is calculated as follows: ( (35 Excellents x 5) ) ÷ 35 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.599 Points relating to the number of positive Reviews for Aston Hall Residential Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 3 Positive Reviews ÷ 8.6 = 0.349

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Claire

Claire Bullock

Job Title: Registered Manager

Joined: 2020

Claire commenced at Aston Hall in March 2020, since she has been with us she has progressed from a carer to senior, now working alongside Sian in the Registered Manager's position.
Claire has been working in the care sector for around 22 years, she has extensive knowledge in this area.
Claire at present has her NVQ 2 and 3, she is enrolled and registered her NVQ5 in leadership and management health and social care.


Frequently Asked Questions about Aston Hall Residential Care Home

What types of Care is Aston Hall Residential Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Aston Hall Residential Care Home provide?

Palliative Care & Day Care are other types of care provided.

How many Rooms does Aston Hall Residential Care Home have?

There are 43 Single Rooms.

What are the Facilities & Services at Aston Hall Residential Care Home?

Own Furniture if required, Smoking not permitted, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Aston Hall Residential Care Home to the centre of Deeside?

0.6 mile(s) as the crow flies, distance by road may be significantly further.