Bryn Edwin Hall Residential & EMI Care Home

Northop Road, Flint Mountain, Flint CH6 5QG
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9.2 38 Reviews
  • Bryn Edwin Hall Residential & EMI Care Home, Flint
Bryn Edwin Hall is situated in beautiful rural Flintshire. The magnificent Georgian mansion is full of warmth, charm and atmosphere and is set within seven acres of delightful gardens and woodlands, yet less than a mile from the main A55 near Northop. Flint is two miles from Mold, ten miles from Wrexham, with an Expressway link to Chester which is ten miles.

The home is a family run business that offers a high standard of 24 hour residential and dementia care in 2 separate suites as well as respite care for short term stays. They also offer a Day Service at very competitive rates.

Bryn Edwin Hall offers a wide variety of activities such as arts and crafts, flower arranging, themed cuisine, light Zumba classes, etc. The Day Service also includes a nutritious lunch, afternoon tea and all drinks and snacks throughout the day and can also offer a bath or shower if required. Times can be accommodated to suit and a pick up and drop off service is also available.

A team of highly qualified and caring staff consider the individual needs of each resident and formulate a personalised care plan to support this. This is complimented with a creative menu that predominantly uses fresh local produce and a full activities programme run by residents' choice on a daily basis. This is supplemented by external entertainment including singers, occupational therapy and visiting pets. Regular hairdressing, optician and chiropodist visits. Visiting ministers for all denominations.

All areas of the home have been refurbished to a high standard in conjunction with the residents input.

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Care Provided by Bryn Edwin Hall Residential & EMI Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leanne Hough (Registered Manager)
  • Admission Criteria
    • Ages 62+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Bryn Edwin Hall Residential & EMI Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,250
    • Self-Funded Residential Dementia Care £1,050 – £1,250
    • RESPITE Self-Funded Residential Care from £1,050
    • RESPITE Self-Funded Residential Dementia Care from £1,050

  • All fees include 24 hour care by highly trained care staff.
    All meals served include cooked breakfast, lunch, dinner and snacks. Also tailored activities to the individual along with group activities and outings.
  • (these prices are only a guideline, please contact Bryn Edwin Hall Residential & EMI Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bryn Edwin Hall Residential & EMI Care Home Reviews (38)

Total of 38, showing 1-20
9.2

Bryn Edwin Hall Residential & EMI Care Home has a Review Score of 9.2 (9.222) out of 10, based on 24 reviews in the last 2 years. Over all time Bryn Edwin Hall Residential & EMI Care Home has 38 reviews.

Overall Experience

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  • 9
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Date Published

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Review from Jonathan W (Son of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very sociable towards my dad, he's well looked after and very well fed. Plenty of activities for my dad to get involved with too. Lovely clean room too.
Dad alway looks happy and has a good laugh with the staff. There's plenty of reception rooms for him to choose from.

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Review from L S (Niece of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our uncle has not been at Bryn Edwin Hall Residential & EMI Care Home long but he has settled in well and he is enjoying having the company of people of a similar age.
He has become much more sociable which is lovely to see. All the staff we have met, so far, have been warm, friendly and helpful.
He is eating and drinking well and is being kept safe from falls. His bedroom is a good size with an en-suite bathroom and a nice view. Knowing that our uncle is being well cared for in a safe environment gives us peace of mind and reassurance. Thank you all for looking after him and keeping him safe.

Reply from Leanne Hough, Manager at Bryn Edwin Hall Residential & EMI Care Home

Thank you so much for taking the time to share such kind and positive feedback about Bryn Edwin Hall. We are delighted to hear that your uncle has settled in well and is enjoying his time here. Seeing residents become more sociable and happy in their new environment is one of the most rewarding aspects of what we do.


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Review from Paul H (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always kind and so very patient with our dear mother, who has been quite trying for them at times with her sometimes difficult behaviour! We're very happy with her being there and hopefully, she will be able to remain at Bryn Edwin Hall Residential & EMI Care Home for the foreseeable future.

Reply from Leanne Hough, Manager at Bryn Edwin Hall Residential & EMI Care Home

Thank you for your kind words and for sharing your experience with us. We truly appreciate your recognition of our staff's patience and dedication. Caring for residents with varying needs and behaviours is a responsibility we take to heart and it's our privilege to provide the compassion and support your dear mother deserves. We're so glad to know that you are happy with her being here at Bryn Edwin Hall. Our goal is to ensure she feels comfortable, safe and well cared for. We look forward to continuing to support her and your family in the future.


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Review from S M (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Bryn Edwin Hall Residential & EMI Care Home for three years now. The care she receives is fantastic. Despite her challenging behaviours, the whole team continue to treat her with patience, kindness, dignity and with a smile on their faces. They get to know their residents
so well that they know immediately if there are any issues and escalate appropriately. Not only do the staff look after Mum, they always have time to talk to me and, as a child of a parent with dementia, this is priceless. Thank you all for your support.

Reply from Leanne Hough, Manager at Bryn Edwin Hall Residential & EMI Care Home

Thank you so much for your kind and thoughtful words. It is truly our privilege to care for your mum and we are so pleased to hear that you feel she is receiving fantastic care. Our team strives every day to provide patience, kindness and dignity to all our residents and we're delighted to know this has been your experience. We understand how challenging it can be for families when a loved one is living with dementia and we're glad to hear that our team's support and communication have been helpful to you. Your appreciation means so much to us, it motivates us to continue giving our best each day. Thank you again for your trust and for sharing such lovely feedback. We are here for both your mum and your family whenever you need us.


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Review from Helen P (Sister of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is very happy, very settled and enjoys the company of the staff and other residents.
He enjoys the entertainment and activities.

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Review from V H (Daughter of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and approachable. They always treat my mum with respect. Her appearance is always clean and tidy.
The food always looks tasty and gets no complaints from my mum!
I'd happily recommend Bryn Edwin!

Reply from Leanne Hough, Manager at Bryn Edwin Hall Residential & EMI Care Home

Thank you for your kind words! We're so glad to hear that your mum is well cared for and enjoys her meals. Your recommendation means a lot to us!


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Review from Andrea P (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone in the home is so helpful and supportive. It's good to see the continuity of staff. The staff are professional and always on hand, either in person or on the telephone or via the portal, with any queries we may have. My mother has settled in very well and they take the stress away, knowing
my mother is being well cared for. The activities provided by the staff are appreciated, always helping to keep patients occupied throughout the day.

Reply from Leanne Hough, Manager at Bryn Edwin Hall Residential & EMI Care Home

Thank you so much for your kind words and thoughtful review. We're delighted to hear that you find our staff to be helpful, professional and supportive. It's especially heartening to know that your mother has settled in well and that we've been able to ease some of the stress for you. We take pride in creating a warm, caring environment and ensuring continuity of care for our residents. Your acknowledgment of the activities and our efforts to keep everyone engaged means a lot to us. Please know we're always here to assist you, whether in person, on the phone or via our portal.


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Review from A F (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Residents are left unattended for extended periods. Hamlet residents are left for at least 30 minutes behind a coded door during the transition between day and night staff. The manager acknowledged the need for staff training on managing challenging behaviours, something that should arguably be a fundamental
requirement in the job description. Unfortunately, if a resident does not remain compliant, they seem to be unwelcome. The response of saying sorry, we couldn't meet your father's needs, is deeply inadequate - especially given the distressing reality that their handling of his situation nearly resulted in severe harm during his eviction while unwell. I cannot, in good conscience, recommend this home for your loved one!

Reply from Leanne Hough, Manager at Bryn Edwin Hall Residential & EMI Care Home

In response to your latest review. Following an assessment by an external professional, it was determined that your Father required nursing care. As our home is registered to provide care for residents with residential or EMH needs, accommodating nursing care would have been beyond the scope of our registration. Providing such care would not only breach our regulatory requirements but also risk compromising the quality and safety of care for all our residents. All our staff receive extensive training tailored to meet the needs of our residents, including managing challenging behaviours with empathy and professionalism. This ensures that we maintain a safe and supportive environment while operating within the parameters of our registration.


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Review from Lisa B (Daughter of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident in June 2024 and have previously attended an activity morning once a week. He has settled well, reviews and regular communication systems are in place and the staff are welcoming and receptive. Dad's level of care is very good and he responds well to the staff who treat him
as an adult and have given him particular jobs to do in an established routine which is important to him.

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Review from D W (Son of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming to visitors. Safe environment for Mum. Staff work very hand.

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Review from Dawn W (Daughter-in-law of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative is cared for with respect and dignity. The food served is all cooked on-site and of a good standard. The staff are attentive to ensure that adequate help is given with meals and that residents drink plenty. This has particularly helped my relative as in their previous home they lost weight
and were prone to urine infections.
The home is in an old building which needs updating and improving. Work on this has recently started which was needed.
Staff are always welcoming and considerate towards my relative's spouse when visiting, who has their own care needs too.

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Review from Jonathan R (Son of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for a few years and requires support for health and hygiene. I have found Bryn Edwin Hall Residential & EMI Care Home staff caring and attentive and believe Mum to be happy in her environment. Although would wish Mum to be able to live independently and support herself
in her own home, this is not possible but Bryn Edwin provides the next best thing.

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Review from A P (Son of Resident) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is well looked after and enjoys his time at Bryn Edwin Hall Residential & EMI Care Home. There are lots of activities and group-involved tasks but they also have their own space if required. Staff are great and if any issues they resolve them quickly. The new outside area will be good for the residents
to get their fresh air time.

Reply from Leanne Hough, Manager at Bryn Edwin Hall Residential & EMI Care Home

Thank you ever so much for your review, much appreciated.


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Review from Lleucu D (Daughter-in-law of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am thoroughly impressed with the care provided at Bryn Edwin Hall Residential & EMI Care Home. From the moment I first visited, it was clear that this is a facility that truly prioritises the well-being of its residents. The care plans are up-to-date and discreetly displayed in the room, ensuring
that the resident receives personalised attention tailored to their individual needs.
The staff are not only professional but genuinely caring. They go above and beyond to create a warm, welcoming environment where residents feel safe and valued. It's evident that the team is dedicated to making each day enjoyable for everyone in their care. There is always something going on to keep residents engaged, happy and mobile. Whether it's a group exercise session, a creative craft activity or a social event, there's something for everyone.
Overall, I cannot recommend Bryn Edwin enough. It's a place where residents are not only well cared for but are also treated with dignity and respect.

Reply from Leanne Hough, Manager at Bryn Edwin Hall Residential & EMI Care Home

Thank you ever so much for your review. We, at Bryn Edwin, pride ourselves on putting residents first.


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Review from H B (Daughter of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The recent inspection report is a picture of perfection, this is far from reality. They must have been well prepared.
This picture of perfection may be the case if the resident doesn't have behavioural issues, for which EMI care homes are supposed to be experienced and trained in. The staff here are
not at all. Favouritism with certain residents in decision-making is apparent.
My father was exited from the home in a panicked fashion to A&E a week before this inspection where he deteriorated hugely, after a number of weeks of a very badly handled situation. Second resident in a matter of months. Is this what it takes to paint the picture of perfection.

Reply from Leanne Hough, Manager at Bryn Edwin Hall Residential & EMI Care Home

Again, We are sorry we could no longer meet your father's needs.


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Review from M J (Son-in-law of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

From what I saw on visiting I can't say I was at all impressed. Residents were left alone and some who couldn't stand trying to stand and falling, left for far too long, not being checked for over an hour. I understand homes are struggling for staff but this is not a safe environment

Reply from Leanne Hough, Manager at Bryn Edwin Hall Residential & EMI Care Home

Again, We apologise for not being able to meet your dads needs.


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Review from Kathryn J (Daughter of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately my experience of this home is not good. I would not recommend this home to anyone. How they get funded for EMI is beyond me as they cannot deal with basic EMI needs. Unless your relative sits still and doesn't move this is not the place for them.

Reply from Leanne Hough, Manager at Bryn Edwin Hall Residential & EMI Care Home

We are sorry we could no longer meet your dad's needs.


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Review from Cee G (Daughter of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fantastic care home. The staff are friendly and caring. They build warm, positive relationships with residents based on trust. They go above and beyond to meet residents' needs and wishes. Residents are all treated with respect. My mum feels safe and secure there and feels like it is her home.
There is a good range of activities for residents. It is spotlessly clean and the rooms are decorated to a good standard. They have big grounds with lots of squirrels and birds to watch and there is a secure garden for residents. Mum has been very happy here and has nothing but good things to say about the place.

Reply from Karen Forshaw, Administrator at Bryn Edwin Hall Residential & EMI Care Home

Thank you for your review, we really appreciate your kind words.


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Review from Pauline J (Daughter of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father was a resident at Bryn Edwin Hall Residential & EMI Care Home. He resided there for five months and they became his second home. All staff were professional, helpful and friendly and Dad loved them all. During his final days, the staff could not be more helpful and supportive and made
a very difficult and emotional time easier. We cannot praise them enough as a family.

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Review from Alan S (Son of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff at Bryn Edwin Hall very friendly and welcoming every time I visited my dad at the home.
I felt that the staff treated my dad as a member of their family and he was happy whenever I saw him.

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Current Review Score: 9.2 (9.222)

Overview of Review Score

The Review Score of 9.2 (9.222) out of 10 for Bryn Edwin Hall Residential & EMI Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.222 for Bryn Edwin Hall Residential & EMI Care Home is calculated as follows: ( (180 Excellents x 5) + (52 Goods x 4) + (14 Satisfactorys x 3) + (11 Poors x 2) + (27 Very Poors x 1) ) ÷ 284 Ratings = 4.222

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bryn Edwin Hall Residential & EMI Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (5)

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Franco Ricotta

Job Title: Responsible Individual

Joined: 2005

Franco Ricotta is the director of Amber Care Ltd. He purchased Bryn Edwin in 2005 alongside his brother Vincent Ricotta and they have personal experience of a loved ones being diagnosed with dementia.


Annie

Annie Ricotta

Job Title: Operations Manager

Joined: 2015

Annie is involved in the day-to-day business of both care homes. Annie has her Master of Science in Project Management and is a trained accountant. She supports the manager at Bryn Edwin Hall enabling them to provide the best care for our residents.


Leanne

Leanne Hough

Job Title: Manager

Joined: 2021

Leanne Hough is our registered manager. She has worked in Bryn Edwin Hall for the last 8 years and rapidly progressed through our succession program. Leanne has a range of experience in leadership and day-to-day running of the home. She received her QCF Level 5 in Leadership in Health and Social Care in 2018.


Rebecca

Rebecca Lloyd

Job Title: Team Leader

Joined: 2008

Rebecca has worked at Bryn Edwin since 2008. She currently holds an QCF 5.


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Karen Forshaw

Job Title: Administrator

Joined: 2011

Karen Forshaw is the direct-support and administrator for Bryn Edwin.
Karen currently holds an NVQ 4 in business administration.


Frequently Asked Questions about Bryn Edwin Hall Residential & EMI Care Home

What types of Care is Bryn Edwin Hall Residential & EMI Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bryn Edwin Hall Residential & EMI Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Bryn Edwin Hall Residential & EMI Care Home have?

There are 35 Single Rooms.

What are the Facilities & Services at Bryn Edwin Hall Residential & EMI Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bryn Edwin Hall Residential & EMI Care Home to the centre of Flint?

1.5 mile(s) as the crow flies, distance by road may be significantly further.