Chestnut House

Hawarden Road, Hope, Wrexham LL12 9NH
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8.0 23 Reviews
  • Chestnut House, Wrexham
Chestnut House specialises in support people with dementia and offers support, the home features a garden and conservatory for residents to use any time.

Chestnut House has a number of en-suite bedrooms and residents have access to spacious communal wet rooms. Bedrooms are pleasantly decorated each unique in design and bedrooms are cleaned and maintained on a daily basis.

Staff working at the home are professionally trained to a high standard to ensure that each users needs can be met and monitored.

The food served at Chestnut House is freshly prepared and offered on a four week menu rotation with the ability to cater for specialist dietary requirements.

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Care Provided by Chestnut House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 41 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Claire Main (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (2)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access

Chestnut House Reviews (23)

Total of 23, showing 1-20
8.0

Chestnut House has a Review Score of 8.0 (8.027) out of 10, based on 6 reviews in the last 2 years. Over all time Chestnut House has 23 reviews.

Overall Experience

  • 9
  • 13
  • 0
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  • 1

Date Published

23
0
6
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17

Review from Elizabeth S (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was so disappointed with the care at Chestnut House, I felt I had no choice but to take my mum from there. Despite being promised that there would be daily activities for the residents, there were none during the fortnight Mum was there. Yes there were boxes of jigsaws and Dominoes on shelves but
I did not see staff get them out and engage with the residents (I went at various times of the day from early morning to later in the evening). In fact, I played Dominoes with one resident and he became much more animated. Ensuring residents have stimulation is as important as making sure they are clean and fed.
Cleanliness is also hit and miss. On a couple of occasions, there was a strong smell of urine in the home, including my mum's own room. I also had to ask for her hair to be washed as it was very greasy. I found communication poor e.g I was not informed of the outcome from the District Nurse's visit.
I have raised these issues with management and hopefully things will improve.

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Review from T T (Niece of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved to Chestnut House a couple of months ago. Thankfully he has settled in well. The bedrooms are quite spacious with plenty of storage space. Windows have safety locks. Lovely staff who all engage with my uncle with respect and friendliness. Activities such as jigsaws, dominoes, and crafting
are available. Also, they had pie and a pint last month. Nothing seems to be too much trouble, including arranging for my uncle to have an eye test there.

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Review from M W (Daughter of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff caring and supportive of my mother's needs. She is generally clean, tidy and well looked after.

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Review from L B (Wife of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely friendly and patient staff.

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Review from J V (Husband of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Chestnut House is first class.
Staff and management are superb!
Very caring and professional/recommend the home to anybody!

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Review from G P (Wife of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very welcome when I visit Chestnut House, the home is warm and friendly, and we are all on first-name terms. The staff are always pleasant and accommodating. My husband is well fed, clean, and cared for, sometimes a little bored and sometimes not very happy.
If I could highlight anything it
will be my husband's bedroom it's definitely dated and could do with a bit of upgrading.

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Review from C S (Wife of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems very happy. He can be difficult in the morning, so sometimes not shaved as often as liked. Otherwise no complaints.

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Review from Jan W (Daughter of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is so nice. Staff are excellent.
Food is great, rooms beautiful, nothing is too much trouble for them.
I visit anytime, any problems they let you know straight away.
My mother would not move home now.
This is great peace of mind for the families.

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Review from Denise K (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was diagnosed with Alzheimer's two years ago. Mum was sent to Chestnut House as an emergency case because her mental health was deteriorating. They made what was a difficult process much easier. They are caring, well organised and incredibly nice. Mum is Ok. She is being well looked after, fed,
warm and cared for and I appreciate it so much.

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Review from C R (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It would be nice to see some more activities in place for the residents. There doesn't appear to be anything to stimulate. The staff work very hard but rarely have time to do other things but one-to-one with personal care. The home is always clean and tidy and so are the residents.

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Review from A A (Daughter of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly attentive staff who are always approachable, overall excellent standard of care.

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Review from Yvonne F (Daughter of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family have had issues with the performance of 2 members of the care team but the manager and the deputy manager have been excellent with dealing with the matter and both staff in a prompt professional manner.

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Review from Sheila J (Daughter of Resident) published on 25 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally excellent care. Staff are all very caring and Mum looks as contented as we can hope for.


Mum's room needs a decorative update which was started but still not completed after 2-3 months and disappointed at the lack of activities within the home.


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Review from Susan R (Daughter of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum has been in Chestnut House (7 months) she has settled in lovely. Gone has all her anxiety she has from suffering from, even though sometimes she doesn't acknowledge the family. She always has a great laugh with all the staff who go above and beyond to make her happy. We know she is in safe
hands and well looked after/after the previous year when Alzheimer's took over her life completely we knew we had to make the right decision on placing her here. Waiting for a place for my dad who is in another home at the moment, so they can spend the rest of their lives together in a homely atmosphere.

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Review from K T (Daughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so relieved to see how happy and well cared for my mum is in the few months she has been a resident. The management and all the staff are extremely caring and very approachable, it's always a very difficult and upsetting time for the family of loved ones when having to make the decision about their
care, finding somewhere loved ones will be happy.


Chestnut House is highly recommended and are doing a brilliant job, there are like family.
Thank you.


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Review from Hafwen W (Daughter of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Chestnut House, Hope, since its recent revamp, is a more welcoming home. Residents seem happy and staff are always accommodating to both residents and their family or friends. Management and staff are approachable at all times.

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Review from Beth J (Granddaughter of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Chestnut House has a happy, safe atmosphere with excellent, friendly members of staff. With a few improvements, the overall standard would be beyond excellent. Often, when visiting my nan, I see her happy, smiling and laughing, which is all we wish for. It would be nice to see more activities however,
and for my nan to be encouraged to participate. As a family, we would also like to see her bedroom improved.

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Review from Kathryn T (Sister-in-law of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chestnut House is a very caring home, clean, friendly, professional and so so lovely to all residents. The staff are so helpful and kind that the home is so lucky to have such dedicated staff. Nothing is too much trouble to them I am so happy we are able to have this choice, everything is great.

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Review from Jennifer B (Daughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with overall standard and care. I have no cause for complaint and am very satisfied with care given to my mother. All staff do a very good job under difficult circumstances.

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Review from G N (Grandson of Resident) published on 14 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My late mother came to Chestnut House five months ago and our family felt that all the staff treated her with great understanding and dedication. During the last two weeks of her life -October 2016 - she, and us as a family, were treated with care and compassion. Thank you so much.

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Current Review Score: 8.0 (8.027)

Overview of Review Score

The Review Score of 8.0 (8.027) out of 10 for Chestnut House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.917 for Chestnut House is calculated as follows: ( (26 Excellents x 5) + (27 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 72 Ratings = 3.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.11 Points relating to the number of positive Reviews for Chestnut House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 5 Positive Reviews ÷ 8.2 = 0.61

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Frequently Asked Questions about Chestnut House

What types of Care is Chestnut House registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chestnut House provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Chestnut House have?

There are 37 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Chestnut House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Chestnut House to the centre of Wrexham?

5.4 mile(s) as the crow flies, distance by road may be significantly further.