Chestnut House

Hawarden Road, Hope, Wrexham LL12 9NH
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8.0 23 Reviews
  • Chestnut House, Wrexham
Chestnut House specialises in support people with dementia and offers support, the home features a garden and conservatory for residents to use any time.

Chestnut House has a number of en-suite bedrooms and residents have access to spacious communal wet rooms. Bedrooms are pleasantly decorated each unique in design and bedrooms are cleaned and maintained on a daily basis.

Staff working at the home are professionally trained to a high standard to ensure that each users needs can be met and monitored.

The food served at Chestnut House is freshly prepared and offered on a four week menu rotation with the ability to cater for specialist dietary requirements.

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Care Provided by Chestnut House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 41 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Claire Main (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (2)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access

Chestnut House Reviews (23)

Total of 23, showing 21-23
8.0

Chestnut House has a Review Score of 8.0 (8.027) out of 10, based on 6 reviews in the last 2 years. Over all time Chestnut House has 23 reviews.

Overall Experience

  • 9
  • 13
  • 0
  • 0
  • 1

Date Published

23
0
6
6
17

Review from John R (Husband of Resident) published on 4 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is over 12 months since my last review, so what has changed? Some of the excellent carers have left but fortunately replaced by equally excellent carers who without exception go that extra mile in their care of the residents. On a personal note, my wife has improved beyond recognition from the care
she has received. I still visit daily and speak as you find you just cannot ask for more. Thank you.

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Review from Pamela H (Daughter of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Chestnut House is a professional, caring home, all staff are friendly and easy to talk to, my father seems happy, calm and content in Chestnut House.

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Review from Pam E (Daughter of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to this home after three months in hospital following an accident. She was no longer mobile, could not feed herself and generally seemed to be fading away. Her improvement due to the care and support she has received form all the staff at the home , has been amazing and the dementia seems
to have stabilized. The staff are always caring, cheerful and friendly and always respond promptly to any requests. I am so thankful that a place was available for her at Chestnut House.

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Current Review Score: 8.0 (8.027)

Overview of Review Score

The Review Score of 8.0 (8.027) out of 10 for Chestnut House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.917 for Chestnut House is calculated as follows: ( (26 Excellents x 5) + (27 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 72 Ratings = 3.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.11 Points relating to the number of positive Reviews for Chestnut House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 5 Positive Reviews ÷ 8.2 = 0.61

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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