Hollybank Care Home

Shotton Lane, Higher Shotton, Deeside CH5 1QS
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9.9 12 Reviews
  • Hollybank Care Home, Deeside
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Care Provided by Hollybank Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Hollybank Residential Care Home Ltd
  • Person in charge
  • Manpreet Sangha (Proprietor)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Hollybank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Families and visitors are welcome at any point throughout the day to visit their loved ones, however they do have protected meal times.


  • Parking

  • Hollybank Residential Care Home Ltd has a small car park which can be reached at the top of the driveway


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Hollybank Care Home Reviews (12)

9.9

Hollybank Care Home has a Review Score of 9.9 (9.867) out of 10, based on 10 reviews in the last 2 years. Over all time Hollybank Care Home has 12 reviews.

Overall Experience

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Review from Peter H (Son of Resident) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Mother has received while she has been a resident at Hollybank has been a exceptional. All her day to day needs have been met also entertainment has been laid on. The facilities supplied are more than enough to met her needs. It's large enough to handle the residents needs and small enough
to care. The Staff led by the manager all have a caring and loving attitude to their residents and I thank them for this.

Reply from Debbie Hayes, Registered Care Manager at Hollybank Care Home

Thankyou so much for your lovely review, mum has settled in lovely and a pleasure to support


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Review from Sue S (Daughter of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum needed emergency respite for two weeks and we were lucky that Hollybank had a vacant bed at the right time. During her two weeks Mum was well looked after by all the care and management team who made every effort to keep to her home routine as much as possible. They took the time to get to know
Mum's needs and adjusted things quickly if needed. The place has a small cosy feel with a lovely garden and all the residents and staff were very welcoming and friendly. Mum enjoyed having her hair done and a dance at the live music. We would not hesitate to recommend Hollybank.

Reply from Debbie Hayes, Registered Care Manager at Hollybank Care Home

Thankyou so much for your lovely review, mum was a pleasure to support and she is welcome back anytime


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Review from Colin L (Partner of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner first came to Hollybank for a two-week respite in May 2024, and after a spell in hospital, the decision was made for her to make Hollybank her home.
The decision was not taken lightly and after visiting numerous other homes in the surrounding area, Hollybank was the natural choice for its
homely feel.
She was very hesitant about going in a home and I was very saddened that our inability to manage at home did not leave us with much choice.
We need not have worried, the care and attention from the wonderful staff have made her stay so far as happy and as comfortable as she can be. Their empathy and kindness is amazing and after a few wobbly days and tears, she is settling in. They are always attentive and have activities going on daily. She especially loves Thursday afternoons so she can have a sing-song and a dance.
Thank you to all for making her so welcome.

Reply from Debbie Hayes, Registered Care Manager at Hollybank Care Home

Many thanks for your lovely review, she is a pleasure to support and loves to complete her little household tasks each day, she is our dancing queen!


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Review from K E (Daughter of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was made to feel at home from the start, initial anxiety about moving into a home was soon diminished by the staff around her. She is settled, happy and very much part of the Hollybank community as a daughter it is so nice to know she is safe and cared for 100 per cent.

Reply from Debbie Hayes, Registered Care Manager at Hollybank Care Home

Thank you for your lovely review, Mum is a pleasure to support and such a social lady.


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Review from D B (Son of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father passed away in May 2024, we were in the difficult position of needing to find residential care for my mum who has Alzheimer's Disease. All at Hollybank were very welcoming and friendly from the outset. Staff have been very patient with the many questions we have as this is new to us.
Because we are fortunate to be local to Hollybank, it is a lovely place to just pop in for an hour and sit in the lovely gardens. Not only is Mum settling in well, she is looking really well as a result of the level of care she is experiencing. We were really pleased with the accommodation and Mum's room has recently been modernised and is a really good size. All the staff at Hollybank have been working hard to get Mum involved in a range of different activities including music, singing, arts and crafts. Thanks to everybody who has made mum feel so welcome.

Reply from Debbie Hayes, Registered Care Manager at Hollybank Care Home

Many thanks for your lovely review, mum has settled in great and particularly enjoyed the art class. Looking at future bookings for this for her.


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Review from C F (Daughter-in-law of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hollybank is a happy, caring place that offers excellent support. The staff are all extremely approachable and have a good rapport with the residents. All areas are clean and tidy and the notice boards are kept up to date with useful information for both residents and their families.
Laundry is done
on a daily basis, with repairs made if needed and returned to residents' rooms.
There are good range of meals on offer with residents choosing from a couple of options each day, they are also offered drinks and snacks throughout the day.
There are regular visits from entertainers, this is a great time to interact with residents from the other buildings. There are also trips to local garden centres, bowling alleys, restaurants etc. Everyone looks forward to one of the staff's visits and enjoys having their hair styled and their nails manicured amongst other things, she also organises themed days and bingo games etc.
Communication is excellent, we feel fully informed on all aspects relating to my mother-in-law's care.

Reply from Debbie Hayes, Registered Care Manager at Hollybank Care Home

Many thanks for your lovely review, we like to keep all of our residents happy with regular entertainment and a happy living environment.


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Review from S J (Wife of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed at the care home for three months of rehabilitation following a long spell in hospital. The home is set around a lovely garden which is well maintained and where my husband sat daily (weather permitting). The residents are housed in three blocks surrounding the garden. The accommodation
and food is really good, and the staff first class. He settled extremely well and all his needs were met. There was something going on everyday and the residents are encouraged to join in. I heard some lovely singers and had a laugh joining in other activities including games and non-alcoholic drinks before lunch in the garden. Visitors are made very welcome, my grandson will miss the fuss made of him on his weekly visits. I would have no hesitation in recommending the home to friends and family. On his departure today my husband said to me 'They looked after me well and I'll miss them' what more can you ask for.

Reply from Debbie Hayes, Registered Care Manager at Hollybank Care Home

Many thanks for your lovely review, he was a pleasure to support.


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Review from Veronica T (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my much-loved mum passed away on Friday 12th July.
My Mum was treated with love, kindness, respect, and dignity right to the very end.
I want to thank every single member of management and staff for all their kindness, support and hugs throughout these last few days, everyone dealt
with everything calmly, efficiently, and with great care.
In our opinion, Hollybank is a wonderful well-run Care Home, with wonderful staff.
Thank you all.

Reply from Debbie Hayes, Registered Care Manager at Hollybank Care Home

Thank you for a lovely review, mum was a character and very well thought of, she is missed by us all.


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Review from Andrew C (Nephew of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has lived at Hollybank for well over a year. She didn't want to leave her own home but could not be happier with a residential care home than she is there.
The facilities are great, my aunt loves the food and the place is maintained to a really high standard. It's split between 3 buildings,
allowing smaller groups to live and enjoy their time together. This meant it was less of an adjustment after living on her own. One of the bigger homes would have too big a change for her.
The secret of their success is their people. The staff and management are first class, wonderful with her and so supportive of our family. We're so lucky to have found her a place there.
We looked at a few places locally and it was obvious when we visited that Hollybank was the one for us. My aunt has to pay for her own care and when you first start looking at homes the prices can be a shock, but at Hollybank you see the quality of what they do and we feel they offer her great value for her money.

Reply from Debbie Hayes, Registered Care Manager at Hollybank Care Home

Thank you so much for your review and lovely comments about all the staff in Hollybank, we are proud of our care team and the person-centred support they give to all of our residents.


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Review from Diane E (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Hollybank for the past 18 months and has had excellent care. It has a homely feel but is very professional and the staff are so caring. Easy to communicate with staff and management.

Reply from Debbie Hayes, Registered Care Manager at Hollybank Care Home

Many thanks for your kind review, this will be passed onto the care staff.


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Review from Ann B (Daughter of Resident) published on 16 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Hollybank for 20 months. During that time my family felt she was well cared for by staff.
Everything at the home is quite satisfactory. After viewing other homes in the area I wouldn't fail to recommend the home. The home is split into three houses each with its own individual
care priorities. The place is clean and well cared for and doesn't smell unpleasant like some we visited. It offers beautiful surroundings and well cared for gardens which offer a lovely peaceful place to sit in the summer and warm days.

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Review from Linda P (Mother of Resident) published on 29 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Hollybank Care Home in Shotton for nearly 2 years, she is extremely happy. The management and staff are EXCELLENT. I feel that she is totally safe and well cared for. The carers and management staff are very interactive and if she is unwell they communicate very well
and are quick to obtain medical advice when needed. I feel this is an extremely well-run home, with a very homely feel and would highly recommend it.

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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Hollybank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Hollybank Care Home is calculated as follows: ( (104 Excellents x 5) + (16 Goods x 4) ) ÷ 120 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hollybank Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Frequently Asked Questions about Hollybank Care Home

What types of Care is Hollybank Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hollybank Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Hollybank Care Home have?

There are 14 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Hollybank Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hollybank Care Home to the centre of Deeside?

0.5 mile(s) as the crow flies, distance by road may be significantly further.