Phoenix House

Phoenix Street, Sandycroft, Deeside CH5 2PD
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8.2 5 Reviews
  • Phoenix House, Deeside
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Care Provided by Phoenix House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 23 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • KM Kayani Ltd
  • Person in charge
  • Emma Hill (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access
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Phoenix House Reviews (5)

8.2

Phoenix House has a Review Score of 8.2 (8.217) out of 10, based on 1 reviews in the last 2 years. Over all time Phoenix House has 5 reviews.

Overall Experience

  • 5
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4

Review from James D (Day Care) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was amazing! I took my grandad there and he was surrounded by multiple supporting staff under amazing management. He seriously enjoyed the activities and loves the meals that are prepared and served there.

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Review from S D (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum could not be in a better place! The manager and staff are all amazing! It's very reassuring when you know your loved one is being cared for and looked after! They are totally on the ball watching out for any signs of ill health! My family and I have the utmost confidence that she has the best
possible care there! It's spotlessly clean and it has a warm, homely atmosphere! Would highly recommend Phoenix House!

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Review from Mary S (Daughter of Resident) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Phoenix House, the manager and her wonderful team. We can't thank them enough for the care of our lovely mum. We experienced other care homes and Phoenix House is the best by far.

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Review from Yvonne D (Daughter of Resident) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I looked at several care homes for dementia for my mother and the Phoenix was the best by far. Looking from the outside it doesn’t look too inviting, but that’s not what is important. The staff are the important ones. They were friendly and caring from the onset and continue to be so.
During this difficult time of lockdown, the staff have always tried to accommodate our wishes to be able to talk and see our mother on the phone via a video call. It has given us all great comfort and we are all very grateful that they spare there valuable time to do this. My father who misses his wife of 72 years phones twice daily and they continue to give him assurance that my mum is eating, drinking and making friends with the residents, so giving him great comfort.

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Review from Edward B (Son of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have experienced a number of care homes looking after various members of my family and friends. I have learned that it is not the outward appearance of the building or the location that matters, it is what goes on inside that makes the difference. I have never seen better, or even as good, care and
attention as the staff of Phoenix House give to all of their residents. I noted that at all times, the staff, as they worked around their charges, were mixing and communicating with them constantly chatting, that makes a family of residents and staff, plus the very low staff turnover so relationships are permanent. At every visit I made, usually 2 or 3 times a week for over 4 years, I was embraced by the same warmth and feeling of belonging that was given to the residents. I have no reservations in recommending this care home, the staff care, I have seen them turn up on their days off when there is a need for special attention. That is devotion to the job and the residents.

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Current Review Score: 8.2 (8.217)

Overview of Review Score

The Review Score of 8.2 (8.217) out of 10 for Phoenix House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Phoenix House is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.217 Points relating to the number of positive Reviews for Phoenix House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6. 1 Positive Reviews ÷ 4.6 = 0.217

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Phoenix House

What types of Care is Phoenix House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Phoenix House provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Phoenix House have?

There are 19 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Phoenix House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Phoenix House to the centre of Deeside?

1.3 mile(s) as the crow flies, distance by road may be significantly further.