Warrendale Cottage

Old Warren, Broughton, Chester CH4 0EG
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9.2 16 Reviews
  • Warrendale Cottage, Chester
Warrendale Cottage is a comfortable residential home located in pleasant surroundings, recently refurbished and able to offer both respite and day care.

All of the home's bedrooms are en-suite and Warrendale Cottage is fitted with innovative care technology that helps residents with mobility issues, including a stair lift.

The accommodation is highly suited to wheelchair access, has two conservatories and also its own concert room. All carers are highly qualified and up-to-date with current regulatory requirements.

Warrendale cottage has fantastic gardens.

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Care Provided by Warrendale Cottage

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 29 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care

Good to Know

  • Owner
  • Warrendale Cottage Ltd
  • Person in charge
  • Tim France (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
  • Care Home Design/Build
    • Last Refurbishment: 2015

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Warrendale Cottage Reviews (16)

9.2

Warrendale Cottage has a Review Score of 9.2 (9.217) out of 10, based on 9 reviews in the last 2 years. Over all time Warrendale Cottage has 16 reviews.

Overall Experience

  • 14
  • 1
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Date Published

16
2
9
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7

Review from Margaret N (Daughter of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mum passed January this year. Mum was very happy at Warrendale Cottage and always had something exciting to tell us about what she had been doing or what was happening. Mum was always treated with respect, dignity and compassion and empathy to the end of her life. The family too were always
greeted with a warm welcome. During Mum's last weeks, the staff were so supportive to the family and nothing was too much trouble. The family felt that Mum was part of Warrendale family. Thank you does not truly express the gratitude and appreciation we hold for all the staff and everything they did for Mum.

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Review from Y C (Daughter of Resident) published on 17 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend this care home for its warm environment and wonderful caring staff.

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Review from Nigel R (Son of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Warrendale a few months ago and is very happy there. It has a warm, homely atmosphere and the staff are kind and caring. They are also attentive to the health and care needs of the residents. Overall, this is an excellent residential home.

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Review from Matt Y (Son of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely Care Home. Several different rooms to use when visiting so plenty of privacy. Very clean and comfortable. Kind and caring staff.
Regular contact should any problems arise with my mum.
Mum is happy and safe there which gives us peace of mind.

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Review from M W (Niece of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has now lived at Warrendale for 18 months and the care he has received has been excellent. He has during this time not been in the best of health and the staff have been very caring regarding getting him better.
We visit every week and have always found the staff to be pleasant and helpful.

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Review from Elizabeth T (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care that my mother has received at Warrendale since she moved there two and a half years ago. The staff are friendly and professional and really understand her and her needs.

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Review from Colin N (Brother of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is a resident of the home, and after looking at many other homes found it significantly superior to them. My brother-in-law was also a resident at the home prior to him having to move to a nursing home. This is not a nursing home but a residential care home and the staff are not nursing staff
but very caring. The building is very spacious and the residents are not on top of one another with several different rooms to relax in.

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Review from Stuart B (Son of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant home for my mum with caring staff.
An example of which:-
I take Mum out for a drive on most Sundays. This Sunday I was told by two separate staff members to make sure my mum was wrapped up well as she had a cough. This may seem a little thing but both staff members came out of their
way to advise me of this.

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Review from Paul J (Son of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother resided in this care home for two weeks and it was two weeks of hell. Staff had no training in dementia. My mother wasn't washed for the two weeks she was there and not given the medication she required. The so-called manager was very inexperienced and had no idea of the care process and procedures.
The owner held back my mother's deposit money and tried to say it was used for hairdressing and foot treatment, that wasn't true. North Wales police resolved this issue. Safeguarding were also reported. Owner very difficult to deal with and staff rude.

Reply from Sarah Kirby, Responsible Individual at Warrendale Cottage

This family was very happy with the care at Warrendale. The son even said "don't worry mum you're not going anywhere else". Unfortunately, we had to inform them(in the trial period) that we would not be able to meet their mother's needs. At this point, the family became aggressive and intimidating towards staff. Two staff have made written complaints to the council about this family's behaviour. Strangely Warrendale never had a visit or phone call from North Wales police. This family also complained to social services & CIW, so during their visits all aspects of their complaints were viewed including medication MAR charts, daily notes detailing all personal care, the staff training matrix showing all staff have dementia training and obviously the experience and competence of the manager. Unfortunately, this family, hospital and social services neglected to inform Warrendale of a piece of information that if Warrendale had known we would not have accepted their mother in the first place.


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Review from Gloria (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Warrendale from September 2015 until her recent passing. We could not have chosen a better home for her when she could no longer cope on her own. The staff are friendly and welcoming to visitors - there is always a happy buzz about the place. Mum was treated with kindness, and loving
care. She was always beautifully dressed, with hair and hands well-cared-for and regular chiropodist visits. Mum's room, as all the rooms, was immaculately clean and cosy. She was absolutely contented there. Thank you, Warrendale.

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Review from Nicola M (Granddaughter of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is such a relief that my relative now resides at Warrendale Cottage. It is situated in a lovely area of North Wales and the homely, clean environment always makes it a pleasure to visit my relative there.
From making our initial enquiry to my relative moving in, we were supported by all the staff
at Warrendale Cottage. My relative has been helped to settle well by the excellent care provided by the staff.
The extensive and varied activity programme keeps my relative entertained, active and happy. Some of the highlights of her week include a visit from a group of nursery children and the therapy dog.
I am very happy to have been able to secure a place for my relative at Warrendale Cottage and would highly recommend this care home.

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Review from Joyce S (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for nearly 3 years.
The care of her has been very good.
Any illness is swiftly seen to, and the staff are so friendly and helpful.
I feel happy knowing my mother is in such a lovely caring place.

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Review from Sonia G (Stepdaughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are extremely happy with the love and care our step mum receives at Warrendale.
Nothing is too much trouble. The staff are always very friendly and polite and always ready to help. The food is amazing too! We feel so fortunate to have found this wonderful place for our step mum.

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Review from K M (Son of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot find fault at all. Very good.
I feel mother is in excellent hands and well cared for by excellent and caring staff.

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Review from Sarah R (Resident) assisted by family/friend published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy during my three week respite stay. The staff were extremely helpful and made every effort to minimise my discomfort as I had a complete knee replacement one week prior to my stay. They liaised with the district nurse and my doctor. They arranged visits/medication as required. I would
thoroughly recommend this home to anyone. Well done to everyone.

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Review from Celia P (Daughter of Resident) published on 24 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warrendale is a family run home where I feel there is a personal pride taken in the well running of the home. The staff are always friendly and cheerful and do a difficult job extremely well. I am full of admiration for these unsung heroes of our society and their efforts to ensure the smooth running
of a random mixture of very different temperaments. They really do a good job and I am happy and grateful that my mother has a place here.

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Current Review Score: 9.2 (9.217)

Overview of Review Score

The Review Score of 9.2 (9.217) out of 10 for Warrendale Cottage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.417 for Warrendale Cottage is calculated as follows: ( (73 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 108 Ratings = 4.417

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Warrendale Cottage is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Frequently Asked Questions about Warrendale Cottage

What types of Care is Warrendale Cottage registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Warrendale Cottage provide?

Day Care is an additional type of care provided.

How many Rooms does Warrendale Cottage have?

There are 29 Single Rooms.

What are the Facilities & Services at Warrendale Cottage?

Own Furniture if required, Smoking not permitted, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Warrendale Cottage to the centre of Chester?

5.6 mile(s) as the crow flies, distance by road may be significantly further.