Ashgrove Reviews (8)
Ashgrove has a Review Score of 8.1 (8.098) out of 10, based on 1 reviews in the last 2 years. Over all time Ashgrove has 8 reviews.
Review from Stephen N (Friend of Resident) published on 3 March 2025
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Overall Experience
5.0 out of 5
The care home is of the highest standards standards of care and cleanliness, the whole team of staff go that extra mile to ensure all residents are cared for to the highest standards.
It's more like a hotel for the elderly than a care home. Entertainment virtually
Visiting times are not restricted except for meal times.
The residents have hairdressers, nail pampering etc.
It's simply the best place to know your loved ones are going to be treated with the utmost care and respect you would want for them.
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Review from Joanna W (Daughter of Resident) published on 12 January 2021
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Overall Experience
5.0 out of 5
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Review from A V (Daughter of Resident) published on 10 October 2019
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Overall Experience
5.0 out of 5
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Review from Nick Y (Son of Resident) published on 10 October 2019
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Overall Experience
5.0 out of 5
Thank you all at Ashgrove, especially the management, for caring so well for my mother.
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Review from Jane B (Daughter of Resident) published on 20 August 2019
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Overall Experience
5.0 out of 5
Within a week of visiting Ashgrove, the manager completed an assessment of mum, found her a room and moved her over from the other home. The transition was extremely smooth
I cannot find fault with anything at Ashgrove. The staff are amazing and very caring towards my mum.
My mum always looks happy, well kept and alert. She refers to Ashgrove as home and her general health has improved, ie her mobility and confidence.
The staff are extremely patient with my mum whose sleep pattern is very erratic. I feel very welcome to visit whenever I want to, using access pads to gain entry.
The atmosphere is relaxed with plenty of activities available to stimulate my mum.
The staff have transformed her quality of life and I feel at ease that my mum is in the best possible hands.
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Review from Vivien S (Daughter-in-law of Resident) published on 13 July 2017
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Overall Experience
4.0 out of 5
The manager was hands on, with 'her finger on the button'
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Review from Brian H (Son of Resident) published on 23 March 2017
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Overall Experience
5.0 out of 5
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Review from Priscilla D (Daughter of Resident) published on 12 November 2015
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Overall Experience
5.0 out of 5
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Overview of Review Score
The Review Score of 8.1 (8.098) out of 10 for Ashgrove is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Ashgrove is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.098 Points relating to the number of positive Reviews for Ashgrove is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 1 Positive Reviews ÷ 10.2 = 0.098
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.