Parking is available outside the home.
Bay Tree House has a Review Score of 8.3 (8.290) out of 10, based on 3 reviews in the last 2 years. Over all time Bay Tree House has 17 reviews.
Review from Gillian K (Daughter of Resident) published on 5 July 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Jenny P (Daughter of Resident) published on 14 May 2024
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Overall Experience
5.0 out of 5
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Review from C B (Wife of Resident) published on 20 March 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Sharon J (Respite Resident) published on 1 November 2022
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Overall Experience
5.0 out of 5
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Review from Lyndsey H (Daughter of Resident) published on 14 October 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Jackie C (Daughter of Resident) published on 20 September 2021
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Michelle W (Daughter of Resident) published on 22 July 2021
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Overall Experience
5.0 out of 5
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Care / Support
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Review from P C (Daughter of Resident) published on 30 December 2019
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from C P (Son of Resident) published on 25 October 2019
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Overall Experience
5.0 out of 5
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Care / Support
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Review from M C (Friend of Resident) published on 3 October 2019
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Garry W (Son of Resident) published on 10 June 2019
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Janet A (Daughter of Resident) published on 14 February 2019
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Charles B (Resident) assisted by family/friend published on 25 September 2018
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Overall Experience
4.0 out of 5
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Care / Support
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Value for Money
Review from Eric Vincent S (Resident) published on 25 September 2018
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Julie Marie J (Niece of Resident) published on 21 September 2018
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Overall Experience
4.0 out of 5
I do feel that the staff : resident ratio
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Review from Ernest S (Son-in-law of Resident) published on 10 August 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Ann P (Partner of Resident) published on 21 March 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 8.3 (8.290) out of 10 for Bay Tree House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.714 for Bay Tree House is calculated as follows: ( (26 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.714
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.576 Points relating to the number of positive Reviews for Bay Tree House is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 3 Positive Reviews ÷ 9.2 = 0.326
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Operations Manager
Joined: 2018
I started working at Orchard Care Group in May 2018, initially as the manager of Bay Tree House Care Home. Over time, I also began carrying out Operational Management Duties. I support both care home managers within the group with their roles around; policies, procedures, risk assessments and the health & safety statements and assessments. I also deliver training to staff in certain core elements.
In 1981, I left school and began working as an accountant but felt unfulfilled by this role so I studied to gain my Registered Managers Award (RMA) along with other important training and qualifications.
I have worked in adult social care since 1989 and have held a registered managers role in domiciliary services for complex needs over 5 counties in North Wales, have been involved in the development of extra care living schemes and have been a registered care home manager in both residential and elderly mental health care settings.
I am passionate about enhancing the lives of people who require care and support to live their lives with freedom and choice and where their independence is optimised. I like to listen to what matters to people and be part of or lead a team who can help achieve those desired outcomes.
The care industry can be very challenging and in 2020 into 2021, we have faced the most challenging of time with the Covid-19 pandemic and how it affected and is still affecting care homes. It has made me even more driven than ever to protect vulnerable adults and staff and to make a difference. Being part of a family-owned business has given that extra sense of belonging and we all work together to strive to deliver a person-centred service that is meaningful and the best it can be.
Job Title: Finance Manager
Joined: 2017
Jenny is based at our head office at Bay Tree House, Jenny is the first point of call for financial information and advice, accounts and WCBC residents’ funding.
Job Title: Directors
Joined: 2008
Husband and wife team Dave and Gemma Atkins want to create care homes with a family feel and where people feel valued.
They set up the Orchard Care Group to do just this.
The couple, who have been working together in the care industry for over ten years, established Cherry Tree Care Home with the help of Dave’s mother Helen Atkins.
They have invested in the business and today the home has been extended and finished to a high standard.
In 2017, the couple also bought and refurbished Bay Tree House in a quiet residential area of Wrexham turning it into an exclusive boutique hotel-style nursing home.
Dave and Gemma are passionate about providing the best possible care provision to their residents.
