Whitehouse

5/7 Grove Road, Wrexham LL11 1DY
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Top 20 carehome certificate
9.9 37 Reviews
  • Whitehouse, Wrexham
White House is situated near Wrexham town centre with easy access for visitors, friends and family.

Specialising in supporting those who may need help with daily tasks as well as people with mental health difficulties. White House also provides day care, respite care as well as a rapid response service for emergencies.

All staff are highly training and fully qualified so that each individuals needs can be met with dignity.

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Care Provided by Whitehouse

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 37 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Debra Davies (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Whitehouse Reviews (37)

Total of 37, showing 21-37
9.9

Whitehouse has a Review Score of 9.9 (9.936) out of 10, based on 17 reviews in the last 2 years. Over all time Whitehouse has 37 reviews.

Overall Experience

  • 33
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Date Published

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Review from N A (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent the last 3 months of her life at the Whitehouse. She was in the final stages of dementia and required much assistance, spending the last weeks of her life in bed.


The manager and deputy manager were very helpful, right from day one, and I felt they were really trying to do their

best for both my mother and myself.


The staff were caring and attentive looking after her personal needs and involving clinical personnel as needed. They were also very kind to me, keeping me well informed and involving me in decision making about my mother's care.


I always felt welcome at the Whitehouse and I was able to spend as much time with my mother as I wanted. The staff brought me many cups of tea over the hours I spent there and I really appreciated that they cared about me, too.


I wouldn't hesitate to recommend the Whitehouse. It may not be the most modern building with the plushest furnishings but the management and care staff more than make up for that.


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Review from Sue S (Regular Volunteer) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I pop in from time to time to speak to the residents and they really enjoy it. The staff are wonderful with them all they are always trying to help. Each time I have been in and chatted it’s always been different residents as some days they want to chat others they don’t, the environment is lovely it’s
like one big family there.


The garden area is amazing how they have the old Wrexham town on the walls and a safe garden I found the whole atmosphere was great staff very helpful and approachable along with management they can’t do enough for you. I would highly recommend, it’s a brilliant home and they all work so hard.


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Review from Brenda B (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for about 2 years now. I am very pleased with the standard of care she is having. She is very happy there and it is lovely to think my mother is to spend her days in such excellent care and a marvellous care home. All the staff are wonderful.

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Review from Ann F (Wife of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home, good staff and my husband feels safe, secure and looked after.
Only concern is laundry which takes a long time to be returned or does not return at all.

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Review from Roger W (Son of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been in Whitehouse for a short while but the improvement in her general health and well-being is absolutely astonishing. My brother and I put this improvement down to the wonderful care and attention she is receiving from all staff at Whitehouse.

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Review from Claire H (Daughter of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family of my dear father, cannot praise the manager, duty manager and numerous members of excellent carers enough.
After moving to a much larger room my dad has settled in much better. One thing is the family have had to ensure that they contact us if he has any falls at anytime of the day/night.
Needs decorating to freshen up.

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Review from Brian R (Son of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitehouse management and staff are highly qualified, hard working and extremely kind to each resident. As soon as you walk through the front door there is a "buzz"! Every resident matters which reflects in the enthusiasm of the staff. Home is well decorated with appropriate pictures/drawings on the
walls. My mother is always talking about one or the other, certainly stimulates her. Activities programme is very varied and fun!

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Review from R S (Daughter of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at The Whitehouse a while now and I must say things have improved a lot, a lot of things have changed (for the better) my dad always seems very happy and content. I can't visit much due to my location but I know he is safe.
I quite often speak to my dad on the phone, he always tells
me what's going on. I visited in May and he was at his best, the staff were all lovely, everywhere was clean and tidy, and they are speaking about getting the garden expanded which will be great. Thank you to you all.

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Review from V S (Sister of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy my brother has chosen the Whitehouse. I now can relax and know he is cared for. A lot has happened in the past. The Manager and staff are excellent with my brother, also his family and I thank them.

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Review from K J (Son of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Whitehouse for many months now, now I have got a clearer picture I would like to leave a review. I was very nervous about my mum going into a home, but I must say The Whitehouse staff and management have really made the move so easy. The care, well from what I witness, you can't
fault, so caring and respecting.
Secondly management are very approachable, nothing is too much trouble, always go over and beyond. I am very happy that my mum is settled and treated well. No issues.

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Review from Sian H B (Niece of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is being treated very well and nothing is ever too much trouble. Also when his family visit they are also treated well. I recommend The Whitehouse to be one of the best care homes in the Wrexham area.
All the staff are excellent.

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Review from Kathleen W (Niece of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel that the care is excellent provided to my aunt, we feel the staff are very caring and always offer us refreshments. The management are very nice, everything is extremely well, we couldn't be happier. All the residents are always happy and smiling, my aunt has been in bed for 6 months and we
couldn't ask for better care.

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Review from Delphine C (Daughter of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently lost my lovely dad and my mum is at the Whitehouse. They have A plus staff and they are always willing to listen. The staff have helped me and it was my fathers funeral and a member of staff accompanied mum to the funeral and considering she didn't know anybody she became one of us,
it is difficult to explain how good she really was. Cannot fault the Whitehouse and they are very approachable and very caring. I am happy with mums bedroom and please she ishere.

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Review from Edith R (Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at the Whitehouse for a long time now. I really like it here, I have a few friends here but my main friend had her 100th birthday here a few weeks ago, we all had a lovely day. The staff always help me if I need help and the lounges are beautiful. We have a good variety of food but I enjoy
my puddings.

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Review from Susan (Friend of Resident) published on 8 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend in the White House a number of weeks ago and there was a 100th birthday party going on the same day, the staff ensured that all the other people were involved in the day the staff at the white house had gone over and beyond to decorate the lounge and got entertainment, there was
also a buffet on for the day for everyone including us visitors the staff was dancing with the people to ensure that they was having a good day and getting involved. It was so nice to see I'm so glad my friend is here I know I can go home and relax and my friend is safe but most importantly happy she has made some friends there which also helps, massive thank you to all staff and management for everything you do.

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Review from John L (Husband of Resident) published on 4 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in the Whitehouse for about 6 months now as I could not cope any more. I have found the staff to be most kind with her and they go over and above to make her happy.
I really do not know what I would do without the home. I now have a life again and visit as often as I wish, she is
settled now, not distraught and content, this makes me at peace with myself.
The home is very homely and clean and all are approachable. I like that they have a family get together once a month with a meeting and I can take part in it and be a part of the home. I can still have a big say in my views. Thank you.

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Review from Shirley W (Friend of Resident) published on 12 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend who is a resident at the white house and has been there for many months, she is always very clean and tidy and more importantly happy, I find the staff take time out to spend with my friend as she does spend a lot of time in her room, the last visit was such a good visit as my friend
was so happy and content in the white house, I can not thank all staff enough what a lovely bunch of people and always a lovely atmosphere everyone is always made very well come.

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Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for Whitehouse is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for Whitehouse is calculated as follows: ( (189 Excellents x 5) + (13 Goods x 4) ) ÷ 202 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitehouse is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (11)

Debbie

Debbie Davies

Job Title: Registered Manager

Joined: 2015

RMA, Level 4, Level 5. Diploma in Dementia.
Registered with Social Care Wales as a Care Manager.


Disherpreet (Preet)

Disherpreet (Preet) Kaur

Job Title: Officer in Charge

Joined: 2023

Registered Pharmacist in India now living in the UK.
Six Steps Trained at the end of life care.
Registered with Social care wales as a carer
level 2 completed
infection control champion
manual handler train the trainer
Level 3 being completed


Rajwinder

Rajwinder Kaur

Job Title: Senior Carer

Joined: 2022

Raj is a registered General nurse in India now working as a senior level 3 care assistant in the UK.
Registered with Social Care Wales as a carer


Paramsernarasarma (Gajen)

Paramsernarasarma (Gajen) Gajendhrasarma

Job Title: Senior Carer

Joined: 2022

Gajen was a carer in Liverpool and started with us in 2022 He is now a senior carer on regular nights at Level 2 H & S C
Registered with Social Care Wales as a carer.


Stephy

Stephy Susan Mathew

Job Title: Senior Carer

Joined: 2022

RGN in India.
Level 3 H and SC in the UK.
Six Steps end-of-life champion.
Registered with Social Care Wales as a carer.


Sumanpreet

Sumanpreet Kaur

Job Title: Senior Carer

Joined: 2023

RGN in India.
H and SC Level 3 in the UK.
Registered with Social Care Wales as a carer.


Michelle

Michelle Jones

Job Title: HCSW

Joined: 2019

Michelle has level 2 in Health and social care.
Registered with Social Care Wales as a carer.


Julie

Julie Roberts

Job Title: HCSW

Joined: 2021

Julie holds level 2 HCSW.
Registered with Social Care Wales as a carer.


Pritam

Pritam Sunar

Job Title: HCSW

Joined: 2022

Level 2 H & SC
Registered with Social Care Wales as a carer.


Ajith

Ajith Koothoer Baby

Job Title: HCSW

Joined: 2022

Holds Level 2 H and S C.
Registered with Social Care Wales as a carer.


Jenny

Jenny Goulding

Job Title: HCSW

Joined: 2019

Holds Level 2.
Registered with Social Care Wales as a carer.