Alastair House

15 Foryd Road, Kinmel Bay, Rhyl LL18 5BA
Submit a Review
9.4 53 Reviews
  • Alastair House, Rhyl
Alastair House has many years of experience in providing quality care for older people diagnosed with mental incapacities such as dementia, cognitive impairment, and delirium and generally mild/moderate mental health.

Alastair House prides itself on creating a homely environment with emphasis on social interaction and regular activities to stimulate the mind and body. Meal times take place in the dinning room and are considered by many to be a lively social gathering.

The daily programme is organised as a response to a person's individual and combined needs. Regular activities and outings are also organised for the service users, who enjoy participating.

Show Alastair House on the Map

Care Provided by Alastair House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 15 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Muscular Dystrophy
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Alastair House Ltd
  • Person in charge
  • Amanda Whittey (Home Manager)
  • Admission Criteria
    • Private & Social Care referrals
    • Ages 55+
  • Room Information
    • Single Rooms (13)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Alastair House

  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £950 – £995
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,100
  • (these prices are only a guideline, please contact Alastair House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Alastair House Reviews (53)

Total of 53, showing 1-20
9.4

Alastair House has a Review Score of 9.4 (9.375) out of 10, based on 7 reviews in the last 2 years. Over all time Alastair House has 53 reviews.

Overall Experience

  • 45
  • 8
  • 0
  • 0
  • 0

Date Published

53
2
4
7
46

Review from Angela L (Daughter of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Love the staff, the home, the atmosphere. My mother is very settled and happy and it is a pleasure to visit her in the home and to interact with other residents and the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda M (Daughter of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Alastair House for a year. I can honestly say I have never once questioned my decision to choose this home for my mum. The staff from day one have shown care and compassion always putting my mum's needs first. Everyone of the staff has been exceptional, going above and beyond for
the residents and their families. It's a pleasure to visit and see the love and happiness in Alastair Hous.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kerry B (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Alastair House for just over a week. The care my dad is receiving is second to none! We cannot thank the manager and the staff enough for their continuing hard work and care. Dad is very happy despite some ongoing problems. Thank you from the bottom of our hearts.
5-star rating.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil T (Son of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that Alastair House is a great place for my dad.
Staff are great and always very caring and informative and kind to my dad couldn't ask for a better place for my dad to be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie A (Daughter of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend this home. The staff are caring and friendly. They try to establish friendly relationships with residents and their families.
They are quick to deal with any health and care issues.
My father is very settled here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E M (Resident) assisted by family/friend published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with how I am looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Daughter of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for at Alastair House. Her needs are all preempted and met. As her needs have increased, I have been kept well informed and have been fully involved with decisions about her care. She is treated with dignity and kindness. The staff are cheerful and have been super with her. I
am very happy with all aspects of Mum’s care at Alastair House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katharine B (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled so well in Alastair House. I have felt very happy seeing her. She looks very well cared for and the meals look lovely. I couldn't ask for more and appreciate very much the kindness shown.

Reply from Lakhansi Keshwalla, Owner at Alastair House

Thank you so much for the review Alastair House and given your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne C (Daughter of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's life is happy, loves life. She thinks the world of all the staff and management caring for her. All staff at Alastair House go above and beyond, they are kind, caring, patient and it shows they love their job. They also find time to support me (daughter) as I care for Dad at home. Couldn't
manage without these people.

Reply from Lakhansi Keshwalla, Owner at Alastair House

Hi Anne, we are very thankful to you and thank you for your positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith H (Partner of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Homely atmosphere, variable diets. Friendly staff who treat residents like family. Residents kept clean and warm. Staff helpful when visiting at any time. Strict covid regulations. Have visited my partner for six years and found nothing to raise concerning.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia R (Daughter of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend this home to any of my family and friends. The care my mum is having at the home is very good and all the staff are so friendly, always offering us a drink every time we visit. And I'm very happy that she is happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Berenice H (Daughter of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was an emergency admission as her dementia progressed very rapidly. Alastair House staff have been kind and courteous throughout and kept me well informed about how my Mum was settling in during her Covid quarantine period.

Reply from Lakhansi Keshwalla, RI at Alastair House

Thank you for trusting Alastair House. We always listen to our clients.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I L (Sister of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shelia D (Wife of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well cared for. The home is always clean and tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G C (Wife of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very well looked after. The carers are really kind and he always seems happy.

Reply from Lakhansi Keshwalla, Owner at Alastair House

Thank you very much for the time you took to review Alastair House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nadine B (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely Mum went to live at Alastair House when her previous care home could no longer accommodate her needs due to her advancing Alzheimer's disease. We were very worried since as my brother and I live overseas and couldn't do anything but speak to her social worker, a close friend had read the
reviews on Alastair House. We needn't have had any concerns. The staff at Alastair House have been fantastic. They have demonstrated an understanding of Mum's needs and relate to her in a way that ensures she remains calm. She looks healthy and happy. There are plenty of activities for her to take part in which keep her occupied. We have only been able to visit once due to COVID-19 restrictions. The home is very clean and lunch smelled delicious. Staff have been very proactive in staying in contact with us. We regularly see Mum on videos and in photos and look forward to visiting her when restrictions are eased. A great big thank you to all those involved in the care of our beautiful Mum.

Reply from Lakhansi Keshwalla, Owner at Alastair House

Thank you very much for taking the time to write this lovely review. It has been a pleasure to have your mother here at Alastair House. She is always happy, smiling and has made many friends. Please continue to support us by giving your feedback regularly so that we can keep on improving our care for everyone at Alastair House.
.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident here for a few years. I am very happy with the care she receives here. There are many activities going on here and the service is continually exploring more activities for the residents. Staff are always great and make everyone feel part of a family. The facilities are excellent,
always clean and the food is also excellent. I always feel welcomed on my visits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P P (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was always treated with dignity and respect while she was at Alastair House.
As my mum became more poorly. The staff supported my mum and also me. They made time to sit with her and chat, which she and I appreciated. I will forever be grateful that my mum was at Alastair House.
They helped
us both so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Glenda H S (Wife of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband attends Alastair House as a day resident on a Wednesday and a Friday.
He has had an occasion to extend a Friday and also stay the night. My husband always comes home saying he has enjoyed his stay and how enjoyable the food is. Also, how friendly all the staff are, nothing is ever too much
trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Daughter-in-law of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is always very happy when I pick her up. She tells me what sort of day she has had and how caring all the staff are towards her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.375)

Overview of Review Score

The Review Score of 9.4 (9.375) out of 10 for Alastair House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for Alastair House is calculated as follows: ( (59 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Alastair House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Alastair House

What types of Care is Alastair House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alastair House provide?

Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Alastair House have?

There are 13 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Alastair House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alastair House to the centre of Rhyl?

1.2 mile(s) as the crow flies, distance by road may be significantly further.