Alastair House

15 Foryd Road, Kinmel Bay, Rhyl LL18 5BA
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9.4 53 Reviews
  • Alastair House, Rhyl
Alastair House has many years of experience in providing quality care for older people diagnosed with mental incapacities such as dementia, cognitive impairment, and delirium and generally mild/moderate mental health.

Alastair House prides itself on creating a homely environment with emphasis on social interaction and regular activities to stimulate the mind and body. Meal times take place in the dinning room and are considered by many to be a lively social gathering.

The daily programme is organised as a response to a person's individual and combined needs. Regular activities and outings are also organised for the service users, who enjoy participating.

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Care Provided by Alastair House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 15 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Muscular Dystrophy
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Alastair House Ltd
  • Person in charge
  • Amanda Whittey (Home Manager)
  • Admission Criteria
    • Private & Social Care referrals
    • Ages 55+
  • Room Information
    • Single Rooms (13)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Alastair House

  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £950 – £995
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,100
  • (these prices are only a guideline, please contact Alastair House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Alastair House Reviews (53)

Total of 53, showing 21-40
9.4

Alastair House has a Review Score of 9.4 (9.375) out of 10, based on 7 reviews in the last 2 years. Over all time Alastair House has 53 reviews.

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Review from D B (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the four years my Mum has been in Alistair House she has been looked after extremely well. Although she has dementia she seems happy and is always smiling. The staff are very friendly and helpful. I can visit any time of the day. Always made to feel welcome.

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Review from Amanda J (Niece of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this home to any of my family and friends. The staff are lovely and will do anything for you. They are marvellous with my aunty it is very homely and cosy. My aunty's bedroom is kept lovely and clean and the food is exceptional.

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Review from Neil M (Nephew of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the staff at Alistair House in the way they are caring for my very elderly aunt. There seems to be a calm sensitive approach to dementia and a good level of general care. The house is tidy and clean with a friendly atmosphere. My aunt is taken shopping every two weeks
and there are various trips out and events from time to time. I would definately recommend Alistair House.

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Review from Mick W (Son of Resident) published on 26 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly at all times and willing to help you with any questions you have, always make you feel like you are at home when visiting ie always asking if you would like a tea or coffee. Staff are always doing different actives with residents and always making them laugh and you always
walk out of there with a smile on your face. Meals are out of this world, I keep saying I will be booking myself in there soon with my mum as the food is just wonderful and tea/biscuits with cakes in the mornings and afternoons which are all made by the cook. It was the hardest thing we had to do in life was to put my mum into a home but we have made the right choice just by seeing the smile on her face when we go and see her or when we see the photos on their social media page and she's always smiling doing the different activities they do. If you are in a situation like we were and looking for a place for your loved ones there is only one choice in my opinion and that's Alastair House.

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Review from P L (Sister-in-law of Resident) assisted by family/friend published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very welcoming. The staff provide first class care for people with dementia.

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Review from D L (Niece of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant staff who treat the residents with respect and dignity. They welcome visitors and are kind enough to give a cup of tea to visitors as well as residents, making it a lovely experience for all.

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Review from A L (Brother of Resident) assisted by family/friend published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent place providing first class care for people with dementia. Staff are very pleasant and kind.

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Review from Louise B (Daughter of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Alastair House for three and a half years now, during this time she has only ever been treated with kindness, dignity, love and respect. Over the last six or seven weeks, it has become increasingly obvious that her levels are once again dropping. As always, I have been included
in all decisions for mum's ongoing care, fully informed on the new care plan which has been drawn up for her and kept up to date on how this is progressing, along with how mum is accepting of this.


I never worry about the care that my mum receives at Alastair House, the staff are amazing and I am in complete awe of them for how they deal with the residents in their care - not just my mum.


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Review from Keith H (Partner of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant home with a pleasant homely atmosphere. The management and staff are always accommodating and friendly and always helpful.


There is a good cook and a good varied diet. The rooms are always kept clean as are the residents. There are varied activities and outings. You are welcome to visit

your loved ones day and night and my concerns are properly dealt with.

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Review from Rita J (Friend of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The welcome from management and staff is always friendly and positive no matter when we visit our dear friend of many years. Due to the distance, we visit every 6 weeks or so. It is a home of kindness, smiles and laughter and everyone is treated in a thoughtful way. The atmosphere is calm, everywhere
is spotlessly clean and recent redecoration has been done with care. Our friend could not be being cared for in a better place.

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Review from Deborah S (Friend of Resident) published on 10 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two of us try to visit our friend every month or so and although she herself shows 'changes' each time we see her, it is obvious that her care is maintained to a very high standard and she is happy. The staff give constant attention and loving care to all the residents and to those who visit. We are
always made to feel welcome and the staff show their appreciation of our visit, knowing the distance we have to travel. Alistair House has a very 'homely' feel to it and the extension and alterations they have made over the past twelve months have enhanced this. There are always plenty of activities and not a day goes past without something to stimulate the residents whether it's having their nails painted, a visit from the hairdresser or choir practice! Birthdays are always celebrated in style with cakes and perhaps a tea dance. The home is always maintained at a comfortable temperature, is clean and there is NEVER a smell of stale food. The menu is always appetising and varied.

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Review from Barry D (Husband of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff have all been very kind and considerate to my wife.


Words cannot say how pleased I am.


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Review from Shaun C (Son of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You give so much pleasure to my mum she's very happy when she has been with you. Thank you.

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Review from Shane A (Son of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without a doubt the most efficient, caring, well-run care home I have ever been in. The staff are so loving, professional, caring and sincere. Without a doubt, we as a family are happy and content with every aspect of Alastair House. Always warm, clean, friendly, polite and trustworthy. Thank you all.

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Review from Patricia Ann S (Husband of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alistair House is a clean, friendly, dementia home/daycare centre, my husband goes there twice a week. I am so glad I chose it, I am very happy with our choice. The staff are fantastic, I can't wait for 2018 when I can get some respite care. I feel great knowing my husband is in a safe place when I
leave him, he looks forward to our visits.

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Review from Rhiannon C (Daughter of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum goes to daycare here and is very happy. The place is very clean and tidy. The staff are very friendly and professional. It has a very homely feel.

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Review from V M (Wife of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a daycare visitor for a few months. The staff are particularly kind and helpful.


Cannot really comment on food as I haven't been there at meal times.


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Review from Lynn H (Daughter of Resident) published on 24 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for two years now and I'm extremely satisfied with all aspects of her care and mental well being. I was very reluctant to place my mother in a care home and visited several before deciding on Alistair House. She can be very difficult at times due to her dementia and other
medical conditions and the staff respond with a caring loving attitude. I am kept up to date of any illness or worries they have about mum. They do a variety of activities daily which keeps her mind active. I would highly recommend Alistair House.

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Review from Lindsey D (Niece of Resident) published on 17 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents are cared for with dignity and everyone is treated as an individual.
The wide range of activities help to stimulate residents and everyone is encouraged to take part whenever I visit, my relative and all other residents are always clean and well dressed.

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Review from Tara M (Daughter of Resident) published on 5 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has Alzheimer's and I first found Alastair House when I was seeking an active specialised Day Programme for her. Alastair House was a fantastic choice, they were Mum's home from home and she looked forward to her days there. This made the transition into full-time residential care much easier
for her when she really couldn't manage at home anymore. It also reduced the stress for me because I knew that Mum liked it and that she was valued and cared for so well there. I can always talk to the staff about any concerns I have about Mum's health. They have excellent working relationships with the G.P's and allied services and are very thorough. The staff are friendly and patient and undertake the training vital to understanding Alzheimer's disease. The ambience of Alastair House is homely and lots of little touches make it a personal home for residents. The addition of the new room allows the residents a more comfortable personal space downstairs.

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Current Review Score: 9.4 (9.375)

Overview of Review Score

The Review Score of 9.4 (9.375) out of 10 for Alastair House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for Alastair House is calculated as follows: ( (59 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Alastair House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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