Coed Craig

35 Tan y Bryn Road, Rhos on Sea, Colwyn Bay LL28 4AD
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8.7 30 Reviews
  • Coed Craig, Colwyn Bay
Coed Craig welcomes both residential care requirements for older people as well as being an ideal environment in which to practice effective dementia care.

The home has landscaped front gardens and scenic surroundings, while the atmosphere within the home is based upon friendliness and respect, without compromising on high standards of care provision.

All carers hold recognised qualifications and are trained to safeguard the security and general well-being of all residents who depend on their professionalism.

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Care Provided by Coed Craig

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Coed Craig

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care £909 – £1,079
    • Self-Funded Residential Dementia Care £1,198 – £1,284
  • (these prices are only a guideline, please contact Coed Craig to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Coed Craig Reviews (30)

Total of 30, showing 1-20
8.7

Coed Craig has a Review Score of 8.7 (8.711) out of 10, based on 6 reviews in the last 2 years. Over all time Coed Craig has 30 reviews.

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Review from Wyn T (Son of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Coed Craig for 18 months and has settled in well given she had lived independently until her admission.
The care she receives is excellent and she has a good rapport with all staff who seem to enjoy talking to her and having a laugh when appropriate. Her room is always
clean and tidy thanks to the staff, and her clothes are laundered regularly and I believe my mother gets support to pick appropriate clothing.
The choice of food is good and my mother has maintained her weight so she must be enjoying the food as well.
My brother and I visit the home regularly and we have a good relationship with the staff and are able to have a two way conversation if there are issues to be raised or addressed.

Reply from Karen Stanley, Home Manager at Coed Craig

I am pleased that your mother has settled well at Coed Craig. As a team we try to ensure all our residents feel at home and that they and their families can speak openly and honestly about the care they receive.


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Review from G C (Wife of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is happy at Coed Craig considering his dementia diagnosis. However, I do have one niggle that I would like to mention. I feel that the interior of the building could do with a spruce up, it is looking very dated. Considering the costs of residents care, it would be good if some of the cost
was shown in the decor. Surely, when a settling looks tired and weary it will have a negative effect upon the residents. Surroundings matter as does care.

Reply from Karen Stanley, Home Manager at Coed Craig

I am pleased to hear that your husband is happy at Coed Craig, as that is really important to the whole team. Regarding the interior, we have recently had new ensuites throughout and a new lift. We are now starting to do some painting and updating of the communal areas, and hope that you will start to see the improvements as you visit.


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Review from D M (Daughter-in-law of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law receives excellent care at Coed Craig. All the staff are very helpful and pleasant, approachable and friendly. Since my father-in-law has been at Coed Craig, he has totally immersed himself in the activities arranged and he is now mixing more with other residents.
The care and attention
received is very good and staff take time to interact and chat with him.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your positive feedback for the care your father-in-law is receiving. Staff endeavour to make everyone's life, while living at Coed Craig, the best it can be and I am so pleased he feels settled enough to join in activities when he chooses.


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Review from Christine H (Wife of Resident) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Coed Craig has a welcoming friendly atmosphere with lots of activities. However, it's difficult to be included in these when you have severe dementia and are non-mobile. The staff do their best to support everyone but it's difficult for them as they are often fully stretched dealing with residents who
need two-handed care. This leaves others alone at times.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for review, we have a new activities co-ordinator in place, and they are looking into a variety of different activities to accommodate residents with severe dementia. If you have any suggestions, please do not hesitate to contact us.


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Review from Andrea S (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Coed Craig now for 2 years she has settled down very well and is looked after very well. The room has an en-suite which was replaced last year so is nice and modern and is a fair size with a lovely view of the garden and the sea in the distance.
The home is bright and light and
tastefully decorated.
There is a large garden with a very large fish pond for the residents to sit out in.
The food at the home is well cooked and looks appetising and my mum has gained weight while living here.
The activities the home arrange are varied and fun for the residents and they have a minibus which is used for trips out.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your feedback. I am pleased you feel your mother has settled in and is well looked after. The staff strive to ensure residents have the best experience while living at Coed Craig.


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Review from P K (Son of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff take good care of my mother and activities are available to keep her occupied. The food is ok and the staff will accommodate me bringing an occasional curry in for her to eat as a treat to remind her of times gone by. The staff make sure she has eaten sufficiently and will give her the chocolates
we bring in as she doesn't always remember they are in her drawer. All health aspects are monitored and her needs are met.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your lovely comments about our home and staff. They work hard to ensure that all residents live life to the full and have an enjoyable time while living at Coed Craig.


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Review from Barbara M (Daughter-in-law of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always welcomed into the home. Suitable Covid precautions are taken and acted upon, either to admit us or if we have no test evidence, turned away. Care is good. GPs and hospital appointments are made and an escort is provided. Prescribed medicines are given. Food and entertainment offered to
residents offer variety and interest. Requests for beard trimming and other hygiene tasks are great. The clothing and environment are clean generally.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your kind words, we are happy you always feel welcome in the home and appreciate your understanding of Covid regulations. Your words will be passed on to all staff members, as they are proud of the home and the care they provide.


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Review from J J (Daughter of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at Coed Craig since September 2018 and I cannot fault the kindness and care given by the staff; he was seriously unwell in March 2022 and the love and attention to his needs by the staff were exemplary.
As my father is in the later stages of dementia he cannot/does not
want to participate in all the activities, but he does like the magazine; he loves any music that is laid on and can be seen tapping his hands or feet. He also enjoys the religious aspect of the home, as this was a huge part of his childhood.
Zoom calls, although frequent, during Covid times, were difficult and certainly virtual visiting is not the same for the resident or family (in my opinion).
His room is clean and tidy, the food seems plentiful; the family are always welcome to visit and the manager will discuss any issue.
Coed Craig is ''home'' for my father and the staff are his ''family'' too, so I would like to say a huge thank you to those that care for him.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your kind words, the staff support your father in a variety of ways and we thank you for that recognition. Your words will be passed on to all staff members, as they are proud of the home and the care they provide.


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Review from Malcolm C (Son of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are polite and friendly, there are always activities taking place which I feel it is very important to keep minds active and physical well-being.
The home has been extremely accommodating with assistance for my father to attend my mother's funeral and individual visiting of her in a different
care home.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your review. It was a pleasure to facilitate your father's visits to see his wife and sorry that it was not for very long. Activities play a huge part in our residents' lives and they really look forward to them.


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Review from Paul W (Son of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coed Craig have been exceptional since Mum had to be moved after care at home became impossible. They have kept us informed at every stage of the induction process and guided us through the difficulties posed by COVID-19. In the following 6 months, mum has settled into her new home and the improvement
is noticeable, both physically and in her level of happiness. The home is always on hand to answer questions we have and their professionalism means we can relax in the knowledge that mum is being cared for in the best place.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your kind words. The staff in Coed Craig try to make this a home from home for our residents. Hopefully with things opening up again we may soon be back to having visitors back more informally.


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Review from D G (Daughter of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to live in Coed Craig in September last year in the pandemic, such a difficult time for us all as family. The help, care and kindness by the staff and chaplain at Coed Craig has been wonderful. Skype calls and FaceTime has helped us to keep in contact with our scattered family. Can't
comment on some things below because I have had limited access to the home due to the pandemic.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your lovely review. I understand how hard it must be for families not being able to see their loved ones but even more so for those who have come in during Covid. Hopefully, restrictions will continue to be lifted and we can welcome people back more freely.


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Review from John C (Son of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has been a resident at Coed Craig since September 2020 and she did take a few months to settle in. However, we cannot speak highly enough of the care and attention she has received from all the staff, especially during these very difficult times. In particular, and following the introduction
of the family newsletter - Famileo, where all our family and friends can post photos and messages to mum, we have noticed how she now has something to look forward to each week. Well done to the events coordinator for her unique ideas to keep all residents active and busy, such as the Italian week, the pub afternoon, Chinese New Year and very recently, Valentines Day.

Reply from Karen Stanley, Home Manager at Coed Craig

Many thanks for your kind words, it makes a huge difference to know we are doing a good job when looking after loved ones especially during the current situation. Hopefully we will get back to some kind of normal soon.


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Review from Robin S (Son of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was a resident at Coed Craig for only 6 months before he passed away in June 2020. The care he received was of a high standard. All the staff were extremely friendly and helpful. Dad was treated with dignity and was happy at Coed Craig. He passed away peacefully and even the undertaker commented
to me how respectful the staff had been with Dad. Completely trustworthy and a credit to the MHA Carehomes organisation.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your lovely review. Our staff always try to go the extra mile with all our residents. As soon as they come in they become part of our family and as such are treated with the same dignity and compassion we would give to our own families.


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Review from J V (Husband of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run home where residents are treated with dignity and compassion. Food, atmosphere, and staff seem genuinely happy which translates to how they deal with residents. Quite a few staff have been there years which is always a good sign. Resident Chaplin on duty three days per week and services
on a Wednesday morning and Sunday afternoon which are well attended.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your lovely kind words. We have a caring, hardworking team of staff and I know they will appreciate your comments.


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Review from L M (Daughter of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and safeguarding in a relaxed, friendly environment.

Reply from Karen Stanley, Home Manager at Coed Craig

The team work to ensure that our residents are treated like family. Dignity and respect are high on our list of priorities. We don’t expect compliments as it is our job but it is lovely when we get positive feedback. Thank you.


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Review from Jane H (Next of Kin) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Communication needs to be improved. Manager and deputy manager need to be far more visible. Shortage of staff is apparent and the turnover of staff is an issue that needs to be addressed. I was informed that no senior carer was on duty overnight (15/8/19). Is this acceptable? The newly appointed activities
organiser is to be congratulated on embarking on a much-improved programme. The chaplain is missed.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your comments. I am glad that you want to congratulate our Activities Co-ordinator on a much-improved programme. I would be very happy to discuss any concerns you have. I operate an 'open door' policy within the home and am available to residents, families, friends and staff members at any time. Please do come and see me when you next visit.


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Review from Sandra R (Niece of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt recently passed away at Coed Craig. It was the best thing being transferred back there rather than a community hospital. The staff were absolutely brilliant. She received first class care, 24 hours a day. They went above and beyond their call of duty. Nothing was too much trouble for them. They
genuinely loved and cared for her as if she was a member of their family.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your lovely review. Our staff are an exceptional team and look after all our residents with dignity and compassion.


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Review from Liz J (Daughter of Resident) published on 31 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92yr old mum, who suffered from dementia, passed away on 29th Sept 2018 at Coed Craig. She had been a resident there since February 2018 and throughout that time, I, as her daughter, cannot speak highly enough of the love, care and attention, respect and dignity she received from everyone involved
in her care there, especially during her end of life care when the decision was taken for Mum to remain at Coed Craig rather than be taken into hospital.
Coed Craig is run to a very high standard. The rooms are clean and well maintained, as is the entire home itself. The food is excellent and takes into account individual needs. Mum was always nicely turned out as are all the residents, personal hygiene is well taken care of. Medical records are well documented and family are always kept informed of any health issues as and when they may arise.
I would not hesitate to recommend Coed Craig, it was a great comfort to me knowing that Mum was being loved and so well cared for there by everyone.

Reply from Jane Haines, Area Support Manager at Coed Craig

Thank you for your lovely review. I was present supporting the team during this period and it was a privilege to see such love and kindness extended to not just the resident but the family also.


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Review from J B (Daughter of Resident) published on 20 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Coed Craig home for 5 years. During that time we have visited here announced at all times of the day. We have never seen anything out of place. The building is spotless and the residents are comfortable and generally happy. The home is blessed with a wonderful staff
who work well as a team to face all issues. The leadership of this team is complex and the management has shown exceptional skill in providing care.

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Review from Carolyn H (Niece of Resident) published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident for six years and her care was exemplary. The very same staff were there for all of those years which to me says what a well run and happy place it is. The management ensures that all the records and procedures are up to date. My aunt went into Coed Craig in a quite poor condition
and from that time she has thrived in a pleasant and happy atmosphere which as her immediate next of kind, gave me peace of mind knowing she could not be better cared for.

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Current Review Score: 8.7 (8.711)

Overview of Review Score

The Review Score of 8.7 (8.711) out of 10 for Coed Craig is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.444 for Coed Craig is calculated as follows: ( (36 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 72 Ratings = 4.444

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.267 Points relating to the number of positive Reviews for Coed Craig is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 6 Positive Reviews ÷ 9 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (8)

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Frequently Asked Questions about Coed Craig

What types of Care is Coed Craig registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Coed Craig provide?

Own GP if required is an additional type of care provided.

How many Rooms does Coed Craig have?

There are 45 Single Rooms.

What are the Facilities & Services at Coed Craig?

Own Furniture if required, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Coed Craig to the centre of Colwyn Bay?

1.2 mile(s) as the crow flies, distance by road may be significantly further.