Bryn Eithin Hall Residential Care Home

30 Llanrwst Road, Colwyn Bay LL29 7YU
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9.7 76 Reviews
  • Bryn Eithin Hall Residential Care Home, Colwyn Bay
Welcome to Bryn Eithin Hall, a warm and welcoming residential care facility within a 19th century country house set on 3.5 acres of landscaped grounds, dedicated to providing compassionate, personalised care in a comfortable and supportive environment. Situated in a peaceful area, Bryn Eithin offers a safe and homely setting for elderly residents, including those with dementia and other specialised care needs.

At Bryn Eithin, the team prioritise the dignity, well-being, and independence of each individual. The experienced and caring staff are available 24/7 to offer support with daily living activities, medical care, and emotional needs. Residents enjoy private, well-furnished rooms, nutritious meals tailored to dietary requirements by an award-winning chef, and a wide range of activities designed to promote engagement and social interaction.

The home features beautiful outdoor spaces for relaxation, picturesque sea views, a vibrant community atmosphere, and a focus on creating a family-like environment. Bryn Eithin is dedicated to fostering a sense of belonging, ensuring that residents and their families feel confident in the high standard of care provided.

As a result of high standards Bryn Eithin has been presented with: "The Investors in Peoples Award", for Training and Education.

The home has been presented, by the Department of Environmental Health, with: 'Highest Five Stars award' for good quality food and hygiene (May 2024).

For inquiries as to rooms available any one time, whether for Residency or Respite Care, ring the Manager.

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Care Provided by Bryn Eithin Hall Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Bryn Eithin Residential Care LTD
  • Person in charge
  • Bernadette Johnston (Manager)
  • Admission Criteria
    • Both Private and NHS/Social services referrals
    • Ages 55+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Funding & Fees Guide for Bryn Eithin Hall Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bryn Eithin Hall Residential Care Home Reviews (76)

Total of 76, showing 61-76
9.7

Bryn Eithin Hall Residential Care Home has a Review Score of 9.7 (9.743) out of 10, based on 9 reviews in the last 2 years. Over all time Bryn Eithin Hall Residential Care Home has 76 reviews.

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Review from D P (Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been very welcoming. They have allowed me to have Sky TV in my bedroom so I can watch what I want. The experience so far has been enjoyable and welcoming.

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Review from Christina W (Daughter of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff excellent, caring and always informative.

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Review from June M (Daughter of Resident) published on 7 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we could not ask for more, Mum is so well cared for - Bryn Eithin isn't just a place for her to live, it is her home where she is safe, warm, clean and really well fed by staff who care. All the staff go the extra mile to make sure every resident is made to feel special. All we hear about
care homes is negative comments, but this care home is so very special. Mum has been in Bryn Eithin for a year now and all our concerns over her safety before she went into Bryn Eithin have vanished - it is a truly lovely place.

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Review from E P (Resident) published on 27 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quite happy, have only been here a few weeks am looking forward to having a phone in my room. Enjoy the food. It's a nice place to live.

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Review from Elizabeth S (Resident) published on 27 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been here for a few weeks, I have settled in nicely. My family come to take me out, the grounds are beautiful and I have a lovely room. Staff are kind.

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Review from H M (Daughter of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly, helpful and attentive and hard working which I consider to be the most important aspect of any care home. My mother is treated with compassion, dignity and they are very empathetic towards her condition. The food is nice as are the drinks (tea and coffee is readily available
when requested). The managerial staff are also very helpful and nice and were fine about us installing a sky box in the home. The facilities are clean and the rooms are spacious and overall the value for money is undeniable. I would without a doubt recommend Bryn Eithin to a friend.

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Review from J S (Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory. Quite happy here, enjoying my food, enough activities that I want to participate. Love being here with the company.

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Review from B H H (Brother of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was very unhappy living alone, her memory was failing, since being at Bryn Eithin she is a new woman she has company activities and wonderful meals all the staff are kind and they will spend time with each resident. Families are always welcomed and often have a meal with their relatives. An
excellent choice of home.

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Review from G T (Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the kindness shown by staff. I would prefer a smaller room. Quite happy with the food.

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Review from GBO (Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff were very good at their job and helpful.
- My room was very nice and spacious but as recently decorated it smelt of paint.
- Meal times not ideal - especially evening meal at 3.45, too early.
- For my condition, the other residents seemed much older and more incapacitated - therefore not
ideal company.
- There were very limited social activities and no outings - because of condition of many of the residents who preferred to sleep in the lounge.
- Lack of any more lounges.

Reply from Susan Hanson, Manager at Bryn Eithin Hall Residential Care Home

We are sorry that on this occasion, the respite stay was not a fully enjoyable experience. I would like to respond to some of the comments, to help clarify. Our evening meal time is always at 4.45pm and never at 3.45pm, as commented. The residents range in ages with varying health. Our main meal of the day is served at 12.45pm, where a resident afterwards might choose to enjoy a short nap in an area of the home of their choosing. Our activities, whilst we try to please everyone, if a resident chooses not to take part or not to make use of the other seating area, we have to accept their choice and opinions. Our priority is for residents to feel that this is their home at all times, whether the stay is long term or respite and able to make their own decisions. Our apologies again and will also use this information as part of our own review process.


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Review from V W (Daughter of Resident) published on 6 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first meeting with the home manager, through delivering my 95 year old mother and settling her in, to speaking with various staff members and finally getting my mother's opinion/verdict. I have been thoroughly impressed with the professionalism, friendliness and caring attitude that Bryn Eithin
offers. It was my mother's first experience of respite care and she and I are happy to think it will not be the last.Full marks to all the staff.

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Review from A H (Resident) assisted by family/friend published on 18 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The understanding regarding my extra care needed now I find it more difficult to walk around on my own. I now need to use a walking frame and need more help with personal care. It all takes extra time and I don't always understand why I need help, so the patience here is very good. Everyone is very
kind.

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Review from Jeffrey M (Son of Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very pleasant and kind. Service users look neat and tidy and treated with respect and dignity. Very homely feeling. My mother loves being here.

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Review from C T (Daughter of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are all delighted at the excellent care she is receiving at Bryn Eithin care home.

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Review from Irene T (Relative of Resident) published on 1 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with everything.

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Review from W L (Husband of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had been in residence at Bryn Eithin Hall for 4 weeks, during this period she has received outstanding care and attention from all the staff, 1st class accommodation and friendly people, the food has excelled. If she has a relapse i would be very happy for her to come back for future care, i
would be very pleased for her to come here. A good homely atmosphere all around.

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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Bryn Eithin Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for Bryn Eithin Hall Residential Care Home is calculated as follows: ( (91 Excellents x 5) + (17 Goods x 4) ) ÷ 108 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Bryn Eithin Hall Residential Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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