Cartrefle Residential Home (Conwy)

Betws Road, Llanrwst LL26 0HG
Submit a Review
8.9 22 Reviews
  • Cartrefle Residential Home (Conwy), Llanrwst
Cartrefle Residential Home is one of several residential care facilities in North Wales that is part of the Akari Care portfolio, having become respected in the area for its high standard of service.

As well as being skilled in residential dementia care, Cartrefle's team can also provide care packages for palliative care where required, all of which is carried out in consideration of relatives' wishes and concerns.

The home has made a success of its services by taking the needs of its residents very seriously and endeavouring to keep on top of industry developments and modern regulations.

Show Cartrefle Residential Home (Conwy) on the Map

Care Provided by Cartrefle Residential Home (Conwy)

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 24 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Caroline Jones (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Cartrefle Residential Home (Conwy) Reviews (22)

Total of 22, showing 1-20
8.9

Cartrefle Residential Home (Conwy) has a Review Score of 8.9 (8.937) out of 10, based on 4 reviews in the last 2 years. Over all time Cartrefle Residential Home (Conwy) has 22 reviews.

Overall Experience

  • 14
  • 8
  • 0
  • 0
  • 0

Date Published

22
4
4
4
18

Review from J S (Widow Widower) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who was diagnosed with dementia, had spent 7 months in the care of Cartrefle Care Home, Llanrwst. During that time he received amazing care and so much love from the staff of the home. They were like a family and treated him as a member of their family. I can't thank them enough for all
their care and concern for my precious husband and for the extreme kindness shown to me as well during this most difficult of times. The manager and staff went far beyond their duty of care in making the last days of my husband's life feel meaningful and loved. He died in September.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G R (Daughter of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a warm welcome. Staff are lovely. Nothing is too much trouble. Very clean throughout. Meals smell delicious from the kitchen, homemade cakes are a lovely touch. Mum is very happy at Cartrefle Residential Home. As a family, we feel she has improved since being there, which we didn't think was
possible. We feel she is safe and very well looked after. Thank you to all the staff for easing our minds. You are all stars.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartrefle Residential Home (Conwy)

Thank you for your lovely review and wonderful feedback about Cartrefle - your kind words will be passed to all the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Daughter of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always polite and helpful and put the residents first at all times. Very happy atmosphere.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartrefle Residential Home (Conwy)

Thank you for your lovely review and kind words, these will be passed to all our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Son of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Cartrefle Residential Home for about five years suffering with dementia. She still has a smile on her face when I visit, that is down to the care she gets from the staff which I feel a more like friends. It is always clean and tidy and mum is always looking clean and well dressed.
The food is top class. They even made mum a homemade birthday cake for her 90th. I could not wish for a better home or care for mum and I look forward to visiting. Thank you from my heart.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartrefle Residential Home (Conwy)

Thank you for your really lovely review of Cartrefle, your fantastic feedback and comments will be shared with all the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret M (Wife of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No lounge when visiting. I feel music should be played in the day. Staff are brilliant and welcoming. My husband is always very clean.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartrefle Residential Home (Conwy)

Thank you for your lovely review and comments - your important feedback will be passed on to the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carl P (Friend of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with everything in Cartrefle Residential Home. I am the brother of a resident's son-in-law. Staff are wonderful, friendly and nothing is too much trouble. Staff working under extreme circumstances due to staff shortage. An activities coordinator needs to be appointed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian P (Son-in-law of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been pushed to limits because of staff shortages and because of the pandemic. It has not been easy for them to keep all visitors and residents happy. Things have now become a bit easier for visitors.
The manager is extremely approachable and helpful.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartrefle Residential Home (Conwy)

Thank you for your lovely review, your praise is much appreciated and will be passed to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janice P (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nothing but praise for all the staff who look after my 97-year-old Dad. Nothing is too much trouble. The care home is so clean. Dad's laundry is immaculate. Food always smells lovely when cooking and Dad seems to enjoy everything given to him to eat and drink. Staff have done a wonderful job throughout
Covid and considering they are so short-staffed. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartrefle Residential Home (Conwy)

Thank you for your lovely review, your praise is much appreciated and will be passed to our Cartrefle team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J J (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we visit, the staff are very obliging and helpful.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartrefle Residential Home (Conwy)

Thank you for your kind words and lovely review which will be passed on to our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Wife of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thanks to the staff my husband is well cared for and I know he is safe. The permanent staff work very hard but have to work with agency staff. I wish the door in my husband's room could be clear glass so that he could have a window in his room, but otherwise, I'm pleased that my husband is at Cartrefle
to be cared for and not at any other home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leonard W (Son of Resident) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Lovely home. Clean bathrooms. Staff listen to any concerns. They have done their best during the COVID crisis, could have done better with some input from the government, like a proper room for us to visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A O (Daughter of Resident) published on 21 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Cartrefle because of the warmth and care shown by staff to residents when we first visited. The last few months of seeing dad's health deteriorating have been extremely difficult for us. However. the care dad receives at Cartrefle is exemplary, staff really get to know each resident individually
and care for them with such dignity. There's always plenty going on but also a balance of quiet times. The activities coordinator is excellent and often the home becomes alive with various entertainment, quizzes, birthday celebrations and activities. I never thought I'd be joining in and having such fun.
Food is home-cooked which dad often praises and is plentiful. Dad's even tried new things, with the cook bringing a small sample for him to try first. I've had the pleasure of tasting the cook's home-baked, fantastically decorated cakes.
We can't thank the managers and all the staff (carers, cooks, cleaning/laundry) at Cartrefle enough. Thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Son of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I had the news that Mam had dementia and needed to go into a home within a week, it was like being hit by a truck. We went to see about four homes and each time came out, felt sad, felt guilt etc and did not want my Mam to go into any of them. However, visited Cartrefle and instantly felt "this
is it, I like this one". Never seen and felt staff so caring towards each resident. The welcome and information we get every time we visit is way above the standards expected. My Mam now is better, always clean and dressed in matching clothes, which makes me happier. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E M (Daughter-in-law of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and respectful to all residents. They are careful to maintain dignity at all times. The food is plentiful, nourishing and well presented. I am reassured that all residents are safe and cannot leave the premises.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I P (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have experienced 2 other homes before Cartefle Residential Home and neither compares to the level of care and respect my mother receives here. The management and staff are second to none and my mother and I are very happy with Cartefle Residential Home.


The care plan review process is excellent.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David G (Husband of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cartrefle is a nice and peaceful residency. The staff are very good and professional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S J (Daughter of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is in a home many miles from me but I have "peace of mind" that she is being cared for, is safe, clean, with friendly staff who understand her and her needs and keep me informed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan H (Friend of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home gives residents and their families excellent care. My friend, who I have Power of Attorney for, received excellent care and is in better health. The staff are lovely people and show care to the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M L (Wife of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a road accident, my recently diagnosed with dementia, husband, was admitted to the home.
The prompt, efficient and caring attitude of the staff prevented a stressful situation from being much worse.
The housekeeping and catering at the home were excellent but my overriding impression was
of a happy and kind atmosphere that encouraged the residents to participate in the planned activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean D (Daughter of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with my mother's care here.
Staff and management always very caring and welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.9 (8.937)

Overview of Review Score

The Review Score of 8.9 (8.937) out of 10 for Cartrefle Residential Home (Conwy) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Cartrefle Residential Home (Conwy) is calculated as follows: ( (35 Excellents x 5) + (13 Goods x 4) ) ÷ 48 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.208 Points relating to the number of positive Reviews for Cartrefle Residential Home (Conwy) is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 4 Positive Reviews ÷ 4.8 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Cartrefle Residential Home (Conwy)

What types of Care is Cartrefle Residential Home (Conwy) registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cartrefle Residential Home (Conwy) provide?

Palliative Care, Day Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Cartrefle Residential Home (Conwy) have?

There are 24 Single Rooms.

What are the Facilities & Services at Cartrefle Residential Home (Conwy)?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cartrefle Residential Home (Conwy) to the centre of Llanrwst?

0.3 mile(s) as the crow flies, distance by road may be significantly further.