Dol Awel

Y Ddol, Belgrano, Abergele LL22 9AW
Submit a Review
Top 20 carehome certificate
9.9 53 Reviews
  • Dol Awel, Abergele
Dol Awel on the Welsh north coast provides care and support for people over the age of 65 with a wide range of needs.

The care home occupies a large detached house in Belgrano, Abergele with space for up to 12 residents. Care plans are tailored to each individual and residents are encouraged to take part in activities both in and outside the care home.

The care home offers care to the frail and elderly, those in need of palliative care, people with vision or hearing impairment as well as people who are experiencing the early stages of dementia. The home also welcomes respite guests.

Show Dol Awel on the Map

Care Provided by Dol Awel

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 12 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • ARA Care
  • Person in charge
  • Elizabeth Mildoon (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (8)
    • Couples/Companion Rooms (2)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Dol Awel Reviews (53)

Total of 53, showing 1-20
9.9

Dol Awel has a Review Score of 9.9 (9.941) out of 10, based on 16 reviews in the last 2 years. Over all time Dol Awel has 53 reviews.

Overall Experience

  • 47
  • 5
  • 1
  • 0
  • 0

Date Published

53
3
7
16
37

Review from D E (Sister of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my sister is getting good quality care. The staff are excellent and always so the extra to care for my sister. The staff are approachable, getting with a lovely smile. Cups of tea are always available when visiting. My sister is really happy here. It is a very welcoming home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E J (Sister of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy home. My sister is very happy here and well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Raj R (Son of Resident) published on 12 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the pleasure of visiting Dol Awel, a residential care home in Abergele, while exploring the possibility of daycare for my father. The staff are friendly, attentive, and clearly dedicated to ensuring the residents' well-being. A particularly touching moment was seeing the Director, personally feeding
an elderly resident with such kindness and patience. It's rare to see leadership so directly involved in day-to-day care, and it speaks volumes about the values of this home.


The rooms are bright and spacious, with high ceilings and tall windows. The shared spaces are equally impressive. The kitchen is spotless and well-organised, reflecting the care taken in meal preparation. The lounge opens onto an outdoor decking area used for residents to enjoy fresh air and summer barbecues. Dol Awel is not just a care home; it feels like a genuine community where residents are treated with dignity and love.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T O (Son of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are absolutely brilliant. They go forward in their work. The care is excellent. My mum got better in a few days after coming to Dol Awel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H P (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dol Awel - the management and all of the staff are excellent. They provide quality of service that is exceptional. Their level of care and support should be applauded as a level for others to achieve. I would have no hesitation in recommending to others to provide an environment for their loved ones
where they are safe supported and cared for. The staff are their greatest asset - thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from O D (Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care provided here. The food with all the services given to me are excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P E (Son of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Dol Awel Care Home is an excellent care home. All the staff are very caring and professional. The owner is also a very caring and approachable man. The staff don't have the easiest of jobs but still remain caring and smiling all the time. This place is really more like a small family and not a care
home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R A (Granddaughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was a resident of Dol Awel, and as a family, we had an excellent experience. Grandad was very well cared for by all the staff, who were at all times friendly and warm and nothing was too much trouble. The care that was delivered at Dol Awel was second to none. Grandad was a resident of Dol
Awel until he sadly passed away in February, as a family we were comforted that Grandad was cared for by staff who put his welfare at the forefront of everything they did while maintaining professionalism at all times. I would very highly recommend Dol Awel and all the staff who ensured such a positive experience for Grandad and us as a family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn W (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident at Dol Awel, he was very happy and well cared for during his time there. All the staff were wonderful, exceptionally kind and caring, nothing was too much trouble. We lost Dad recently, as a family it was a comfort knowing he was happy and well cared for in his final weeks. The staff
all welcomed us as a family and we felt we were able to spend a lot of time with him, the staff became an extension of our own family caring for Dad. We will always be grateful for the excellent care he received and the kindness we were all shown.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Dol Awel for over a year. I can honestly say the care she receives is outstanding! Of late she's had a few health issues and the manager handled the issues with the upmost speed and diplomacy, not missing the important details my mum required at the time and as Mum had
to go to hospital, all Mum's records, meds, etc were all in one place ready to hand to me to give the hospital. The manager is not only a manager there, her role far exceeds this, she's a friend to all the residents and the family some residents don't have! All the staff are the same with the manager leading them. Thank you Manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sophie W (Granddaughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the care my Grandma is receiving at Dol Awnel. Similar to a lot of people, it was an unsettling time when we made the decision to move my Grandma from her home and into care. The staff at Dol Alwen have gone above and beyond to make my Grandma feel welcome, settle her into
her new life and, at the same time, keep family members informed and contacted regularly. When I go to visit my Grandma, it is clear that she has made friendships with the other residents. I think this is mainly due to the work the staff do to integrate people into the home. I love watching the communication my Grandma has with the staff - she most certainly feels comfortable and it’s clear that all staff members have taken the time to get to know my Grandma on a personal level. The dedication put into the care of all of the residents is so heartwarming and full of love. Dol Alwen you have no idea how much my family and I appreciate you - thank you so much for everything you do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ken W (Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good home that really cares about its guests.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Son-in-law of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law resides at Dol Awel, she loves it there and they treat her like one of the family. The manager runs a great home from home atmosphere and is always there to help or answer any concerns, always with the upmost diplomacy and respect for all the residents. I can visit any time of day and
they are always the same; welcoming and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D E (Son of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found the staff friendly and helpful and try to make the residents comfortable and looked after. Visiting a family member isn’t a problem and made to feel welcome with a chat an update and a cuppa. Most importantly I feel management is good because this is the business of caring for our loved
ones and this is massively important to the family who have relatives residing there and we can feel confident that they are being looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T S (Friend of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful care home with an amazing atmosphere and the staff are outstanding. Food was 10/10, highly hygienic eating area, again with a great atmosphere. You can tell as soon as walking through the door that the staff do their job to the highest profession. Would most definitely recommend for a loved
one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally excellent care. Caring management and staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H R (Son of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and accommodating staff. Always a warm welcome. Very clean and tidy inside and out. My mother seems to have settled into life really well within the surroundings and made many new friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D T (Friend of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care home. Staff are fantastic and are always there on hand, helpful and very happy. My friend loves being in there, and all the residents are chatty. The owner is a lovely, caring man who is also there all the time on hand whenever you need to speak to him. Great home and has great
people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Friend of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently visited my friend. Excellent welcome, friendly staff welcomed me in. Beautiful surroundings, garden especially pretty for the time of year. Fantastic room, full sunshine on the day of my visit. I could hear music coming from the lounge. Live entertainment provided by a professional singer.
Really impressed by the whole setup.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael C (Son of Resident) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent his last few years here in Dol Awel where they treated him with respect and lots of kindness. The staff always saw to his needs and enjoyed his humour and his company, especially over the last couple of years during the pandemic when restrictions had to be implemented and family and friends
weren't able to visit as regularly. The pressure on the staff during this time was must have been tremendous but they always put their residents and the residents' families first. I have no problem with recommending this very friendly place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Dol Awel is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for Dol Awel is calculated as follows: ( (177 Excellents x 5) + (11 Goods x 4) ) ÷ 188 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dol Awel is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 12 registered maximum number of service users is 2.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Dol Awel

What types of Care is Dol Awel registered for?

Older Person Care, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dol Awel provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Dol Awel have?

There are 8 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Dol Awel?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dol Awel to the centre of Abergele?

1.1 mile(s) as the crow flies, distance by road may be significantly further.