Dol Awel

Y Ddol, Belgrano, Abergele LL22 9AW
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Top 20 carehome certificate
9.9 53 Reviews
  • Dol Awel, Abergele
Dol Awel on the Welsh north coast provides care and support for people over the age of 65 with a wide range of needs.

The care home occupies a large detached house in Belgrano, Abergele with space for up to 12 residents. Care plans are tailored to each individual and residents are encouraged to take part in activities both in and outside the care home.

The care home offers care to the frail and elderly, those in need of palliative care, people with vision or hearing impairment as well as people who are experiencing the early stages of dementia. The home also welcomes respite guests.

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Care Provided by Dol Awel

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 12 Service Users
  • Primary Care Categories
  • Respite Care
  • Younger Adults
  • Care Offered
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • ARA Care
  • Person in charge
  • Elizabeth Mildoon (Manager)
  • Admission Criteria
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (8)
    • Couples/Companion Rooms (2)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Dol Awel Reviews (53)

Total of 53, showing 21-40
9.9

Dol Awel has a Review Score of 9.9 (9.941) out of 10, based on 16 reviews in the last 2 years. Over all time Dol Awel has 53 reviews.

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Review from Brian B (Friend of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to see my friend recently at Dol Awel. I was met by friendly staff upon arrival who checked my lateral flow test result. I was shown into the visitor's room and my friend came through to me. Refreshments were provided which made the setting feel like a home from home. My friend was full of praise
for the place and seemed happy and relaxed. Really impressed with how clean and tidy the place was.

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Review from Gethyn P (Brother-in-law of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law is a resident at Dol Awel. The owner and staff are all very caring people and genuinely have her best interests at heart. The accommodation itself suits my sister-in-law perfectly and is set in an easy to reach and pleasant area. It is a great relief to her family and friends that she
is being so well cared for and seems to be very happy with her surroundings. Thank you, all.

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Review from Phillipa P (Sister of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Dol Awel for quite a while now. She is extremely happy and content. Such a relief that she is there. The care she is given is exemplary and meets all her needs and beyond. All the staff do a marvellous job ensuring her wellbeing and really care so much. I am kept well
informed of what is happening as I am unable to visit due to present circumstances, such a comfort. The home itself is of a very high quality, well run and organised, beautifully furnished and spotless. The food is of a very high standard and my sister is eating well which she certainly wasn't doing when living in her own home. They have lots of activities and entertainment. I can't praise them enough, wouldn't hesitate in recommending it to one and all.

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Review from Sabrina C (Friend of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased that a close family friend was able to be accepted as a resident at Dol Awel.
The staff were very kind and empathetic, they were also helpful and flexible around our visitations.
I would not hesitate to recommend Dol Awel.

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Review from S C (Friend of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are warm, kind and professional they went the second mile for my friend who was a resident. Highly recommended. There are gardens around the building and this is a pleasant aspect too. The feel of the place is like it's family-run but is also very professional, highly dependable.

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Review from Margaret J (Granddaughter of Resident) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been looked after by Dol Awel very well. Staff and management are helpful. Could not thank them enough for what they have done for my grandmother for the past two years. Beautiful, cosy home with a lovely garden. They also follow proper Covid-19 safety protocols. Highly recommended!

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Review from Helen T (Friend of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited a close friend at Dol Awel, I was able to go indoors after my Covid test, which was lovely. I was greeted by the manager who showed me into the visitors room. It was lovely being able to go indoors. The decor had been updated since my last indoor visit, and my friend told me how happy
she was with all the improvements. Lunch was been prepared whilst I was there and the menu choice seemed very appealing. My friend told me how happy she was there and how kind and caring the staff are.

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Review from Mary T (Friend of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my family at Dol Awel care home, it’s a lovey afternoon we are sitting in the lovely garden with tea and cake and I can see my dearest lovely friends are happy staying in Dol Awel. The staff are excellent, I have no complaints.

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Review from Jean B (Friend of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently I had the opportunity to meet my friend who is a resident at Dol Awel, we have been friends for ages. The outdoor visit was facilitated by the manager and we spent an hour on the garden deck which to me was maintained to a high standard. The garden looked stunning, and my friend stated that
she is having a brilliant time there. Hence I thought of dropping in few lines about the home. We had an ice cream and staff treated us with dignity and respect. Just no words to describe and it was a pleasure to be there.

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Review from Andrew B (Stepson of Resident) published on 2 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place, lovely gardens with lots of outdoor space.
Staff and owner always friendly and polite, it’s clean and tidy and very welcoming.
Varied menu including takeaway or barbecue evening, makes it feel like your own home.

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Review from Julie S (Friend of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very welcoming and nothing is too much trouble. The home is always extremely clean and tidy and the residents seem very happy and well looked after. The staff are very stringent regarding health and safety, especially having to deal with Covid. Dol Awel is a real home from home.

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Review from Mark W (Friend of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited an elderly friend at this home recently and I found the standard of care to be excellent. The staff were very friendly and welcoming and made me feel at home and offered me a cup of tea. They seemed to be looking after the residents very well, catering to their every need. The home looked
very comfortable and everywhere was very clean and tidy. I would highly recommend this care home.

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Review from Carla P (Granddaughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with dedicated staff. My grandmother is very happy here. The home is very welcoming and very well kept. I would not hesitate to recommend this home to other people. The staff are always very helpful and professional whenever I ring.

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Review from Paul C (Son of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had arranged a short period of respite care for my mother at Dol Awel whilst we were in between home care and a full-time placement at another care home.
My only wish is that my mother could have stayed on a permanent basis as she seemed so happy in the short time of stay. The level of care she
had, showed there are very clear high standards throughout the whole team, she had even put a bit of weight on with the quality of meals provided by their cook. Every phone call or FaceTime arranged was on time and never a problem to the staff, we were even allowed window visits regularly which had been invaluable during the Covid 19 pandemic. We cannot praise the staff enough through every element of mother's stay. We did ask if there was a permanent space for her but not as yet. If one was to become available I would not hesitate to move her back there. Thank you so much to all of the staff and the management for everything you did during my mother's stay.

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Review from Ffion O (Granddaughter of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home really does set the standard! The facilities are well suited to the resident's needs and the staff are just exceptional! Always so willing and ready to help! It is very clear that the resident's welfare and safety are their main priority.

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Review from Chris M (Friend of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean comfortable home, caring staff. New stairlift for my friend to use. Very pleasant gardens. Staff are always pleasant when I phone to speak to my friend. Skype is always offered if I wish to use it to have face time with my friends.

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Review from J S (Friend of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The environment is very comforting and very welcoming. The facilities are fantastic and is suitable for everyone. The place is kept to a high standard and very clean. This is a great place and I was very satisfied.

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Review from S B (Granddaughter of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dol Awel seems a friendly residential home. My grandfather looks well, seems happy and is still cheeky so it puts my mind at ease. It's been very hard not being able to see him during lockdown but I phone regularly and the staff are happy to give me updates. I've visited the garden area (which is beautiful)
but it was too cold for my granddad but all in all, I'm happy that he is doing well.

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Review from Steve S (Grandson of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During this pandemic, we suddenly found ourselves looking for a care home for our 85-year old grandmother. Covid didn't give us the luxury of being able to turn up and view to enable us to make our decision. The internet was our only means of research. Dol Awel soon caught our attention and we were
fortunate that our grandma quickly adapted to the new place and of course, we keep in touch via Skype. Everything is brilliant at the home and soon she is an active cheerleader in the home.

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Review from C H (Son of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and staff have worked tirelessly during the pandemic to keep the residents safe. Continuous improvements to the decor and furnishings are ongoing and hopefully will remain so.

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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Dol Awel is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for Dol Awel is calculated as follows: ( (177 Excellents x 5) + (11 Goods x 4) ) ÷ 188 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dol Awel is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 12 registered maximum number of service users is 2.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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