Dol Awel

Y Ddol, Belgrano, Abergele LL22 9AW
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Top 20 carehome certificate
9.9 53 Reviews
  • Dol Awel, Abergele
Dol Awel on the Welsh north coast provides care and support for people over the age of 65 with a wide range of needs.

The care home occupies a large detached house in Belgrano, Abergele with space for up to 12 residents. Care plans are tailored to each individual and residents are encouraged to take part in activities both in and outside the care home.

The care home offers care to the frail and elderly, those in need of palliative care, people with vision or hearing impairment as well as people who are experiencing the early stages of dementia. The home also welcomes respite guests.

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Care Provided by Dol Awel

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 12 Service Users
  • Primary Care Categories
  • Respite Care
  • Younger Adults
  • Care Offered
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • ARA Care
  • Person in charge
  • Elizabeth Mildoon (Manager)
  • Admission Criteria
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (8)
    • Couples/Companion Rooms (2)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Dol Awel Reviews (53)

Total of 53, showing 41-53
9.9

Dol Awel has a Review Score of 9.9 (9.941) out of 10, based on 16 reviews in the last 2 years. Over all time Dol Awel has 53 reviews.

Overall Experience

  • 47
  • 5
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Review from Andrew H (Son of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently became a resident at Dol Awel - she arrived during the first few weeks of the Covid pandemic earlier this year. At the beginning, it was a very stressful period due to the pandemic knowing how much it was impacting care homes around the country. However, the staff were excellent at
every step and it was clear Mum was being kept safe and secure during this initial period which was a great relief.
As the weeks and months have gone by it’s clear that Mum is being looked after very well. She is happy and cheerful and most of all she looks really well. I am kept updated with regular news and photos and I speak to Mum regularly. The food is also excellent – plenty of good traditional recipes that Mum really likes as well as afternoon teas and cakes which often seem to be had in the lovely garden.
The room also looks super clean and well-appointed, so all in all I am really happy about Dol Awel and would recommend the home and staff without reservation.

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Review from R D (Friend of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff.
Clean and comfortable.
Good food.
Nothing is too much trouble.
Management is taken very seriously with things done correctly.

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Review from J D (Friend of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All care staff pleasant, clean and helpful. Care standards followed to the book. Nothing is too much trouble. Residents clean and well-fed. Very high standards. Dol Awel is immaculate.

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Review from Alison F (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In our short involvement with Dol Awel, we have found the management pleasant and fully supportive. They have maintained thorough communication throughout.
Despite our experience being for a short period, we as a family would recommend this care home. Unfortunately, we are unable to provide full scoring
due to the national visiting restrictions in place and have therefore marked good for those we haven’t been able to experience.

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Review from Ian H (Friend of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with all the changes that have been made in the home. My friend who I visit told me that he feels safe walking to his room now with the new carpet and I haven't seen him smile so much in a long time. The carers are doing there utmost to keep everyone entertained and safe during this difficult
time and I speak to him on Skype quite often which makes me very happy also.

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Review from S S (Friend of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice environment - there are many amazing activities with families and residents. Very clean and the ambience of the home was very welcoming. There is a different approach rather than a conventional home - I will not hesitate in recommending this home to any potential clients.

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Review from Lyndsey F (Granddaughter of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I don’t live local to my grandmother so over the past month, being able to video chat with her has really helped lessen the impact the distance and not being able to see her is having. My grandmother has been able to video chat with both me and my little girl, which brightens up her day and ours.


During

the lockdown, my grandmother has been kept safe and well. I am confident that she is in safe hands and she enjoys living at the home.

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Review from Louise J (Relative of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff and ARA care enough for taking such great care of my gran through this difficult time. I am able to video message her, which is such a massive thing to me. She is always telling me how nice the staff is and how they are taking such good care of her and that they have been singing
which she loves. It is so nice to see her so happy. I can't thank the staff enough as I am also a key worker at a hospital. I am so grateful for all the staff for
Thank you so much Dol Awel & ARA Care.

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Review from Michelle R (Granddaughter of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since taking over Dol Awel, ARA Care have made significant improvements, the pride and care they take looking after your loved ones is so reassuring. They are like a big family, the residents are family and they treat them as such, they do everything to ensure their residents are happy, comfortable
and secure. As for the actual family of the residents, they are made to feel so welcome and the reassurance that your loved ones are ok is brought across in the forms of face to face chats, phone calls, emails and even video calls so you can see your loved ones. The staff are all so lovely and friendly, they treat your loved ones with kindness and respect. Basically, nothing is too much trouble, they even have a chef who changes the menu on a weekly basis to ensure there are different meals and options available. We have even been invited to family and friends barbecues to get to know other residents and their families and the staff better. It is such a lovely home from home.

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Review from Sarah W (Relative of Resident) published on 10 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I often visit a relative who has lived at Dol Awel for years. This is a very well run home.
I am always greeted with a smile and a cup of tea, made to feel welcome when visiting and most importantly, my relative is so happy living here.
New owners have recently taken over, my relative and I feel
that this is a very positive change. We feel the standard of care has increased. The daily food menu has changed creating more choice, there are more activities at the home ensuring stimulation and interaction for all residents.
Overall I am very pleased my relative lives at Dol Awel.

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Review from Paul C (Nephew of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have always been confident that my auntie was being looked after and she herself seemed fairly happy in the home. I have already seen an improvement under the new owners with cleaning and food enhancements. The ‘uplift’ currently being undertaken will further improve the quality of the home.

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Review from Thomas G (Friend of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the positive outlook of the home since the new management has taken over. The resident can choose from a wide variety of menu and they can also order any specific meal they want. The new cook and the staff are always there to help. The home is always clean and residents are
happy there with lots of entertainment. I had the privilege of visiting many homes in the locality and without a doubt I can say that this is one of the best.

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Review from Samantha R (Relative of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely presentable home where residents are treated with dignity.
The staff are great, and when I visited my family member who has been a resident here, I found that she was enjoying a music session.

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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Dol Awel is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for Dol Awel is calculated as follows: ( (177 Excellents x 5) + (11 Goods x 4) ) ÷ 188 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dol Awel is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 12 registered maximum number of service users is 2.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (1)

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