Redcroft Care Home

1-3 Alexandra Road, Colwyn Bay LL29 7YB
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Top 20 carehome certificate
10 54 Reviews
  • Redcroft Care Home, Colwyn Bay
Redcroft Care Home is situated within the residential area of Colwyn Bay and is close to local amenities and has good transport links.

The cook ensures there is a wide fresh variety of food choices to cater to residents' needs and wants and residents can request anything to cater to their tastes.

There is an activity coordinator at the home who plans lots of activities for the residents and entertainers come to the home on a regular basis to entertain the residents.

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Care Provided by Redcroft Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 14 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • ARG Business Associates Ltd
  • Person in charge
  • Ashok Ramchandran (Responsible Individual)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (12)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome to Redcroft without any restrictions. However, 12:00 to 13:00 hours are protected time for the residents to enjoy the lunch.


  • Parking

  • Enough parking is available outside of Home.


Redcroft Care Home Reviews (54)

Total of 54, showing 21-40
10

Redcroft Care Home has a Review Score of 10 (10.000) out of 10, based on 14 reviews in the last 2 years. Over all time Redcroft Care Home has 54 reviews.

Overall Experience

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Review from D S (Friend of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend last week and received a lovely warm welome of the staff. The home was clean and tidy and the staff professional and friendly. Really had the home from home feeling. The garden on arrival looked beautifully kept.

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Review from John E (Son of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to reiterate my thanks to all the staff at Redcroft for the tender, loving care shown to my mother who was a resident at Redcroft for over four years. She passed away peacefully in January this year at the grand age of 101 years, in her own room, and in the presence of her carers who cared
for her. We, as a family, will be eternally grateful to you all for your kindness, dedication and love, shown to her and to myself at a very difficult time for us all. It was a great comfort to us her family, that she was always treated as a person and one of the family. We wish you all well for the future as you cope with the many challenges that you face during these still difficult and extraordinary times.

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Review from Gwenda E (Daughter of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank all the management and staff at Redcroft for the love and tender care that my late mother received during her 5-year stay here. Redcroft has a very homely environment as we as a family have always been made welcome on every visit. A huge thank you for being Mum’s close family through
a very difficult Covid year and for keeping her and other residents safe through the pandemic. We were always kept up to date with her wellbeing and have had many a video call with her, which kept us going throughout the difficult times. I also wish to express my thanks for allowing us to visit Mum daily as her health deteriorated and allowing us to assist with caring for her. All the staff went above and beyond to look after her as she deteriorated and made her very comfortable, but as her needs got greater she had to move to a Nursing Home. I really appreciate everything that you have did for Mum throughout the years. She loved everything about Redcroft! Thank you all!

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Review from Paul C (Son of Resident) published on 16 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was recently at Redcroft on restpite after knee surgery, the staff were extremely welcoming and sympathetic to her needs and personal requirements. The home is very clean and homely and nothing was too much trouble for the staff. Excellent home and cannot speak highly enough of all of the
staff and the owner who was available.

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Review from Jean B (Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living in this home for the last 8 months and it's the best thing I did. I am enjoying my retirement life. The food is brilliant and of course, the staff are beyond words. Although the covid is a nightmare, I can speak to my family via WhatsApp and Skype that the company has provided.

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Review from Tim H (Son of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been treated with respect and compassion. The management and staff have been diligent in discovering what makes her comfortable and that her needs are met. When she's required medical assistance the relevant organisations have been contacted immediately and I have been kept aware of her
situation in these unusual times. The friendliness and care have been excellent.

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Review from Bethan E (Daughter-in-law of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a huge decision for my mother in law to give up her home and move into residential care, but she very quickly settled in and never looked back. She always praised the standard of the food and enjoyed the banter of the staff. During her time at Redcroft, she was always treated with dignity, respect,
and above all kindness. She was one of the family. The management went above and beyond to ensure that all her needs were met while coping with Covid restrictions and regulations, and she was genuinely loved by all the staff. It may sound like a cliche, but the knowledge that she was always treated with tender, loving care, has been a huge comfort to us as a family in recent days. I cannot thank them enough.

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Review from D T (Friend of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a phone call with my friend who has been a Redcoft sometime, I felt reassured that he had enjoyed a good Christmas, despite the covid restrictions, meaning no visits, he spoke of the care that the staff took to ensure he was well cared for and that he enjoyed the meals.

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Review from Sarah-Louise S (Granddaughter of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing! My nanna has struggled the past 3 years since losing her husband in November 2017, every year around that time she goes downhill. This year I was looking after her and thankfully found Redcroft who offered her a place for respite for up to 4 weeks.
Nanna was ready, she needed the
break and she needed the company, so at the end of October she went there for respite; she now lives there permanently! She never went back to her house, just asked me to clear it out.
She is now so so happy and settled. I am forever grateful to the RI (Responsible Individual), the manager and the truly incredible staff at Redcroft, they just can't do enough for you and the residents, even in these difficult times!
I'm so happy and relieved to know that day and night Nanna is safe, happy, loved, fed, washed, and superbly looked after. The whole team have massively surpassed my expectations and Nanna's as she said she didn't want to go in a care home. But this is now where she calls home. I can't thank and praise everyone enough.

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Review from L E (Granddaughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During these difficult times of COVID-19, I am certain that my Grandmother is in good hands. We are given frequent updates and have the odd video call to keep in touch. The staff are brilliant and have been very supportive towards my Grandmother, ensuring she’s healthy. I can’t thank them enough for
putting my mind at ease knowing my special Grandmother is safe.

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Review from Heather O (Daughter-in-law of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was in Redcroft as her first care home. She really settled in with the staff and the other residents, always happy when we went to see her, loved playing bingo and other games. The owners were really helpful when the COVID started and we couldn't see her, they and their staff Skype
us so we could speak and see she was doing well. As she had to go into hospital we were unable to see her and she went downhill very quickly and was moved to a nursing home where she was not looked after! If it wasn't for the hospital insisting she had to go to a nursing home she would have still been at Redcroft happy and well. Redcroft have been in touch with us all the time and after her death. I can not thank them enough for what they did for my mother in law. If she had been able to go back to Redcroft she would still be alive today!

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Review from Andrew E (Son-in-law of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and his team are very genuine and kind and have kept in regular contact with us during very worrying times. We get regular video calls, and we are happy in the knowledge that our relative is kept as safe as possible. This covid has put all care homes under massive pressure, and Redcroft
has remained covid-free, a testament to the whole team!

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Review from Saji S (Friend of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The openness and honesty by the management and staff are some of the key factors that influenced me to put a review. I had the opportunity to visit my neighbour, and although the visit materialised in the morning, in the garden, the feedback from the resident was very positive, and I could see a big
difference in his physical and mental health.

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Review from Sylvia J (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Redcroft since December 2019 she is 94years old. This is my second review and is written to express the staff's excellent management of the Covid-19 pandemic. The home locked down before the official instructions to do so. Official testing has been done and all residents have
tested negative This is marvellous and is a testament to the care of the staff Thank you

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Review from Anthony J (Son of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff and owners. Lovely home, very clean and tidy, food great and entertainment good. Make you very welcome when you visit and all residents very happy. Nothing too much trouble for the staff, always helpful.

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Review from Alun T (Power of Attorney of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Struck by the kindness of the staff and willingness to go the extra mile, presenting a cheery atmosphere. My friend as gaining confidence in walking again thanks to staff encouragement. Impressed with the range of activities, personal care, respect for dignity of residents, and ability to choose meals.
A clean, orderly, and spacious home. My professional background is advocating the rights of older and disabled people. I have visited many homes in Wales with my job and I consider this to now be one of the better ones.

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Review from T H (Friend of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities at this home are excellent everything is very clean. Everywhere in the home is very well maintained. The staff are very caring in their duty. The food that the residents have is excellent and nothing is too much trouble.

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Review from Richard E (Friend of Resident) published on 16 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the things I noticed when I visited the Redcroft Care Home recently is that it was very clean and spacious, with friendly welcoming staff, with Excellent daily activity’s going on.

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Review from Jackie (Daughter of Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Redcroft highly enough. The staff are cheerful, attentive and nothing is too much trouble. The owners are always available to talk to and are pleasant and helpful. The food is varied and meals are of a very good quality.
My mum has been a resident there for a couple of months
now and as a family, we cannot be happier that she has settled in so well.
There are activities and entertainment for the residents if they wish to join in and there is always an overall sense of being made to feel welcome.

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Review from S R (Friend of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The owner and staff seem to be extremely friendly and helpful.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Redcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Redcroft Care Home is calculated as follows: ( (164 Excellents x 5) ) ÷ 164 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redcroft Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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