Redcroft Care Home

1-3 Alexandra Road, Colwyn Bay LL29 7YB
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Top 20 carehome certificate
10 54 Reviews
  • Redcroft Care Home, Colwyn Bay
Redcroft Care Home is situated within the residential area of Colwyn Bay and is close to local amenities and has good transport links.

The cook ensures there is a wide fresh variety of food choices to cater to residents' needs and wants and residents can request anything to cater to their tastes.

There is an activity coordinator at the home who plans lots of activities for the residents and entertainers come to the home on a regular basis to entertain the residents.

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Care Provided by Redcroft Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 14 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • ARG Business Associates Ltd
  • Person in charge
  • Ashok Ramchandran (Responsible Individual)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (12)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome to Redcroft without any restrictions. However, 12:00 to 13:00 hours are protected time for the residents to enjoy the lunch.


  • Parking

  • Enough parking is available outside of Home.


Redcroft Care Home Reviews (54)

Total of 54, showing 41-54
10

Redcroft Care Home has a Review Score of 10 (10.000) out of 10, based on 14 reviews in the last 2 years. Over all time Redcroft Care Home has 54 reviews.

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Review from J G (Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with this place and all the staff. I am treated with respect at all times.

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Review from Lee T (Son of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful. The home is very homely and has a comfortable feel.

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Review from P T (Son of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care, very caring home.

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Review from R M (Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care given is very good the place is quite tidy and good.

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Review from M G (Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied here. Home away from home.

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Review from G T (Son of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely beautiful home. Nice and clean. Highly recommend. Seen a big difference in my dad.

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Review from Trevor J (Son of Resident) published on 18 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mother went to Redcroft initially for a short period of respite care. To be honest, she is not the easiest person to "look after" but I can say, without hesitation, that Redcroft did an admirable and faultless job. In fact, it was so good that the conclusion was reached by all concerned
that here was the best place for her ongoing care! I am pleased to say that she is now happily "settling in".
What struck me most was the obvious happiness, joy and commitment by all the staff in carrying out their duties. This reflects well on the management at the top of the organisation. In such an environment, one can be safe in the knowledge that the interests of their clients will always be at the "top of the list" and long may it continue for it is when the front line staff become unhappy that problems will begin.
Long may everyone at Redcroft continue to provide their excellent standards of care.

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Review from Leanna E (Daughter of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is here and I can’t praise the home enough. They do everything they can to help her and to make her feel right at home. Nothing is ever too much to make her feel comfortable. I can’t thank them enough. What a difference new management makes.

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Review from Mark W (Friend of Resident) published on 29 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just thought I'd post a quick review of this lovely family-run care home. It's very homely and cosy, not like these new clinical 'care factories' you get these days. I go to visit an old friend of the family and it feels just like somebody's home, staff always come over friendly and offer me a brew
and some biccies, to me it just shows that they are aware that you are there. It's always clean and tidy, very welcoming. Would definitely recommend.

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Review from Neil P (Son of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed here for a week's respite care, and was very concerned about going somewhere she didn't know. However, from the very first minute, she was made to feel welcome by the excellent team of carers and catering staff, who went out of their way to accommodate her requests. She settled in very
quickly, and during the course of the week, her health improved significantly. I am so grateful to the manager, and his wife, who took the time to sit and chat with my mother throughout the week and to ensure that she was feeling cared for, and that her foot injury and medication were being properly managed. They also took time to keep in touch with me during the week about how she was getting on, which was very reassuring. This is an extremely well-run home, which exudes warmth and genuine concern for its residents, with a hardworking, conscientious and caring team. I would have no hesitation in recommending Redcroft.

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Review from Jordan J (Granddaughter of Resident) published on 5 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my grandmother got here at Redcroft. The staff and management were brilliant with her. A very homely atmosphere and the care is excellent above and beyond expectations. Would recommend this home to anyone.

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Review from Heather J (Daughter of Resident) published on 25 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Redcroft in April, she is well looked after by the attentive and caring staff and is very happy there. Since moving into Redcroft, her health and well being has improved dramatically. As soon as you enter Redcroft, there's a homely and friendly atmosphere. The staff are always keen
to help, nothing is too much trouble and they will find time to sit and chat with my mother. The food and cleanliness are of a high standard.

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Review from Alan N (Son of Resident) published on 25 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Provided excellent care for my father during his recent visit. The manager could not have been more helpful. Highly recommended.

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Review from Stephanie W (Niece of Resident) published on 18 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my Auntie's time at Redcroft, she has received excellent care. I have noticed a vast improvement in her health since arriving. The staff are very professional, caring and attentive. I am always made to feel welcome by staff and always offered a cup of tea/coffee on arrival. We were so pleased
to be told that she could bring her personal possessions - her furniture and pictures have really helped her settle in. I would definitely recommend Redcroft.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Redcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Redcroft Care Home is calculated as follows: ( (164 Excellents x 5) ) ÷ 164 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redcroft Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (6)

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